Complaints

This profile includes complaints for Overall Recovery, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Overall Recovery, Inc.

  2419 W. Third Court Hialeah, FL 33010

• 

  Overall Recovery, Inc.

  2625 W 6th Ave Hialeah, FL 33010

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against a towing and recovery company known as Overall Recovery, which is operating in violation of Florida law by attempting to charge me a fee to retrieve my personal belongings from a repossessed vehicle. On Saturday July 26, my vehicle was repossessed by Overall Recovery. When I attempted to retrieve my personal items on Monday July 28 from the vehicle, the company informed me that I would be required to pay a fee to access and recover my belongings. This demand is not only unethical and coerciveit is illegal under Florida law. According to Florida Statute 493.6404(2): "A recovery agency or recovery agent may not charge a debtor any fees or costs for the recovery of property, including the removal of personal property from the recovered vehicle." This statute explicitly prohibits the very behavior in which Overall Recovery is engaging. Charging individuals to recover personal property from a repossessed vehicle is a direct violation of state law and constitutes an abusive and unlawful business practice. Their actions represent a clear and knowing breach of Florida consumer protection laws and a disturbing abuse of power in an already stressful and vulnerable situation for consumers. This practice is designed to exploit individuals who are often unaware of their legal rights, and it must be stopped. I am requesting the following actions be taken immediately: A full investigation into the practices of Overall Recovery. Enforcement of penalties as provided under Florida law for any verified violations. An order directing Overall Recovery to cease and desist from charging consumers any fees related to the retrieval of personal belongings. Please treat this matter with the seriousness it deserves. These types of predatory practices must be met with swift legal action to protect Florida residents and consumers nationwide. Thank you for your time and attention to this urgent matter.

  Business Response

  Date: 08/13/2025

  Tell us whyDate: August 12, 2025
  Better Business Bureau
  Re: Response to Complaint # ********
  Consumer: ******, *****.
  To Whom It May Concern,
  We are writing in response to the complaint filed by ***** ****** regarding fees assessed for the retrieval of personal property from a repossessed vehicle.
  As Ms. ***** stated in her complaint, her vehicle was repossessed by our company as per the request of lienholder on July *******. She contacted us on Monday July 28, 2025, requesting information to pick up her belongings.We gave her instructions and informed her of personal properties fees charged by us of $150.00. Later, same day she came to our office without an appointment and contacted the local ************** and informed them she had a (TSA) airport-issued ID badge and Key Card that were left negligently inside the vehicle. We agreed as a courtesy to give it to her free of charge since those items are tied to Federal and local airport security and notified her once more, she was responsible for paying personal belongings fee for the rest of her items that were inventory and storage by us. (1-Large bag, letter uploaded to case documents)
  We noticed she had referred to Florida Statutes ********(2).The description provided is inaccurate. I will explain further.
  Under Florida Statutes ********, licensed recovery agents are required to:
  Inventory all personal property found in a repossessed vehicle.
  Store the property securely.
  Provide the consumer with notice of where and how to retrieve it.
  The statute specifically permits the recovery agency to charge a reasonable fee for the removal, inventory, and storage of personal belongings. These fees are intended to cover the actual costs incurred in safeguarding and handling the consumers property.
  In this case, the consumer was notified verbally and in writing of the location of their property, the procedure for pickup, and the applicable fee. The charge assessed was in line with industry standards and reflects reasonable costs as allowed by Florida law. We remain committed to complying with all state laws and treating consumers fairly. The consumer is welcome to contact our office to arrange retrieval of their property at a mutually convenient time.  It has come to our attention statements Ms.***** ****** has made regarding Overall Recovery, Inc. that are false,misleading, and damaging, including allegations of:
  Exploitation of individuals
  Violations of consumer protection laws
  Disturbing or abusive behavior
  Predatory business practices
  Creating stressful and vulnerable situations for consumers
    These statements are factually incorrect and constitute defamation. We request that Ms. ***** ****** immediately cease and desist from making or distributing such accusations about our company. We are committed to addressing any genuine concerns professionally and through appropriate channels. However,spreading false information may result in legal action to protect our reputation.
  Sincerely,
  ********* *****
  President
  Overall Recovery, Inc.
  ************ 

  Customer Answer

  Date: 08/15/2025

   
  Complaint: 23671248
  
  I am rejecting this response because:
  To Whom It May Concern,
  This is a formal response to your recent letter regarding my personal property contained in the vehicle you repossessed on July 26, 2025. Your position is legally unfounded and your continued demands for payment are in direct violation of state and federal law.
  Under Florida Statutes 493.6404(2), while recovery agents are required to inventory and store personal property found in a repossessed vehicle, there is no provision permitting you to charge a fee for returning property that does not belong to the lienholder and is not permanently affixed to the vehicle. Any such demand for payment as a condition of return constitutes unlawful conversion and may also fall under theft by extortion (Florida Statutes 812.014).
  Your claim that I negligently left property in my own vehicle is absurd and without legal merit. Personal items left in ones own vehicle prior to repossession remain the property of the owner, and their presence is irrelevant to your obligations under the law.
  You are further advised that my property includes federally issued identification and security credentials (TSA airport-issued ID badge and key card). Under 18 U.S.C. 641 and related federal statutes, withholding or interfering with federally issued property can carry criminal penalties. Your refusal to return all of my property immediately could place you and your company under federal investigation.
  Your use of intimidation tactics, misrepresentation of the law, and baseless accusations of defamation are noted. I will not be coerced, bullied, or deterred from enforcing my rights. If my property is not returned to me in full and without condition within 48 hours of receipt of this letter, I will file formal complaints with:
  The ********************************* and Consumer Services (licensing authority for recovery agents)
  The ******************************** (****************************)
  The ******************************* (regarding the withholding of federal property)
  The ************************************** (regarding interference with security credentials)
  This is your final opportunity to resolve this matter amicably and legally. Any further unlawful withholding will result in immediate legal action, including but not limited to civil litigation for conversion, damages, and costs, as well as the initiation of criminal complaints.
  Sincerely,
  ***** ******
  Sincerely,
  
  ***** ******

  Business Response

  Date: 08/25/2025

  Better Business Bureau
  Re: Response to Complaint # ********
  Consumer: ******, *****
  
  To Whom It May Concern,
   We have provided the BBB with all necessary information regarding this matter, As the complaint has been fully addressed, we are forwarding it to our legal department and will not be issuing further responses.
  Sincerely,
  ********* *****
  President
  Overall Recovery, Inc.
  ************

  Customer Answer

  Date: 08/25/2025

   
  Complaint: 23671248
  They have already been contacted by my attorney.
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:02/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was repossessed by *********************** and they used this Towing company when I called to pick up my car. The company charge me $950.00 and specifically told me to bring only cash that they don't take any type of credit cards. When I took the cash to the business, they did not provide me with an itemized receipt. The only receipt they gave me was a notice of seizure and personal property inventory for $100.00. I told the receptionist that I need an itemized receipt of all $950 cash. She provided a had written paper "Release Request" saying Reposed $625.00 St $150.00 and handling $175.00. I am attaching the paper and the receipt for only showing $100.00. A towing company never charges this amount of money to towed a car. I had the money to pick up the car 2 days after it was picked up, but the credit union said that the towing company were closed Saturday and Sunday. I had to pick my car on Monday February 04, 2025. The company is doing fraudulent scam as not reporting all the cash income and defrauding the *** and over charging the amount of the towing.

  Business Response

  Date: 02/28/2025

  Good afternoon;
   Upon receiving your complaint, we conducted a thorough investigation to understand the circumstances surrounding your issue.Our findings are as follows:
  Ref:******, *****
  2019 ***** RX 350
  V#******
   This vehicle was repossessed for the second time at the request of the *********************************** on Wednesday January 29, 2024, at 11:30am. Our office did not receive a redemption order to release from the lien holder until Monday, February 3 at 10:31am. Mrs. ****** contacted our office and claimed she was not able to pick up the vehicle before the end of the day proceeding to schedule redemption for the following morning. She was advised this would not impose any additional charges
  When Mrs. ****** redeemed her vehicle, she was charged the following.

  Repossession fees Lienholder: $375.00
  Private investigator services fee Lienholder: $250.00
  Total Repossession fees: $625.00

   St/Personal Belongings: $150.00

   Handling:$175.00

  Total fees paid: $950.00

    Please note we are authorized by the lien holder to collect repossessions fees on their behalf at time of redemption, Mrs. ****** is claiming we are charging her towing fees, but her vehicle was not towed it was Repossessed due to non-payment.
  
   Mrs. ****** was provided with proper documentation at the time of release which she read thoroughly before signing, she requested a copy of the documents she had signed, and it was provided to her immediately with the breakdown of fees.
  
   Referring to Mrs. ******* claims regarding our choice of method of payment, it is legal in the State of Florida to accept cash only as a form of payment, however we do find her allegations against our company of DOING FRAUDULENT SCAM AS NOT REPORTING ALL THE CASH INCOME AND DEFRAUDING THE *** are not just a defamation and an attack on our character but also an affront to the values of integrity and trust that our company stand for. I urge all concerned parties to refrain from drawing conclusions based on unfounded claims.  Please note, if necessary, my legal team is prepared to take necessary legal action against those who have propagated these false accusations to protect my companys reputation and hold them accountable for their defamatory actions.
  
  Best regards,
  ********* *****
  President.