Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My dance ministry has ordered garments 3 to 4 months ago, and have not received orders. The company will not answer phone or retunes calls. Last time speaking with owner he stated that he would call back but *****. We have spent over $300 on garments.

  Business Response

  Date: 11/17/2023

  While we are still open, the owner hasn't been in the office and is recovering from medical issues. On Monday 11/20/23, he is planning to be back in office to sort through all orders and complaints. Thank you for your continued patience!
  

• Initial Complaint

  Date:09/20/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 14,2023 and May 15,2023. I made purchase for garments for that I didn't receive at all even though I was told I would them by my recital date which was **** 25,2023. I have spoken with the owner and they have given me the run around and claiming they will send me my refund and my garments for the inconvenience and I have receive any thing. I last spoke with them again in August and September and left messages daily and still no response . My order #s are ****** , ******

• Initial Complaint

  Date:08/10/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered $127 worth of products. One Holy Fire Tunic was missing from the package when received. I was told that the missing item was on back order. I have called and sent several emails with no response. The missing item was $42. I wish that I had been given a refund instead of them holding my funds. I don't want an explanation. I just want a refund.

  Business Response

  Date: 08/11/2023

  Blessings,

  You will be issued a full refund for your Tunic. We apologize for the inconvenience.

  God Bless You,

  ***************************

  Ministry Director

  Rejoice Dance Ministry

  Customer Answer

  Date: 08/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********************* ******

  Customer Answer

  Date: 09/01/2023

  Good afternoon.  I would like an estimate in reference to my refund. When should I be receiving my refund? Thank  you. 

  Customer Answer

  Date: 11/09/2023

  I have not received my refund from rejoice dance as I was told that I would receive by BBB after my complaint was reviewed. 

• Initial Complaint

  Date:07/26/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an online purchase on 2/13/23 and have not received my product/order. Have made countless attempts to reach someone and my calls and voicemails have gone unanswered. My sister finally got a hold a hold of them in May and she was told the material was on backorder and should arrive by end of June. We're well into July and my order haven't arrived and my calls and voicemail still go unanswered. At this point I just want my money back. Order#******.

  Business Response

  Date: 07/26/2023

  Blessings,

  Your Refund will be issued. 

  ***************************

  Ministry Director 

  Rejoice Dance Ministry

  Customer Answer

  Date: 08/29/2023

  Hi, I dont  recall seeing your email.  It must have gotten deleted for thinking it was spam.  The owner of rejoice did call to say I was being refunded but that was roughly three weeks ago and Im still waiting on a refund.

  
  

  I have left three voicemails since then and no response.

  
  

  Are you able to reopen and follow up with this establishment?

  
  

  I read other complaints about the length of time to get a refund and I read others are still waiting on refunds.

  
  
  

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered this dance garment back on March 7, 2023. A month ahead of when I needed this dance garment to dance minister in for Easter 2023. I called and called and was repeatedly promised that I would receive my dance garment on time. Then a couple of days before Easter they stated that the fabric was on back order, but would be in soon. April, May, and June have passed, and still no dance garment. I paid $90.45. My order number is ******. I spoke with someone on 05/24/2023 at 12:17 pm to request a refund for the cost of the items I purchased. I was ensure that I would receive my refund within 2-3 business days. 2-3 business days passed, so I called again on 06/09/23 at 1:16 p.m. and this time I was told that the manager stated again that I will receive my refund within 2-3 business days. I still haven't received my refund as of today. So the last time I called, I left a voice message for the owner, ****************, on 06/17/23 at 8:08 a.m. to explain the whole situation to him and how this is beyond unprofessional that I did not receive my refund as of yet. I have never had an organization do this to me.

  Business Response

  Date: 07/11/2023

  Blessings, ***************************

  Enclosed is your document for your refund. As I have been in and out of the hospital for the past 6 months, it has been extremely difficult for me to follow up with customers. My staff and lack of, has not been doing there due diligence and not following up as well. I Apologize for any inconvenience this may have caused.

  I'm trying to bring back this Ministry were it belongs. We have been 23 years in business and unfortunately thing beyond my control happened (Health). I pray for forgiveness and understanding.

   

  May Our ******************* continue to Bless you and your Ministry,

   

  ***************************

  Ministry Director 

  Rejoice Dance Ministry

  Customer Answer

  Date: 07/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/23/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered dance attire in January of this year for our Easter program. I called emailed and messaged the company several times in March and they did not respond. Once they responded I was told that because their fabric provider did not have the fabric needed for the dance attire that I ordered, they were unable to fulfill the order at that time. The problem is that I have changed my date for the recital twice. Parents are outraged and want their money back. Our recital was to be last Saturday. I had to cancel that one. I was told that I was to receive the costumes two weeks ago.

  Business Response

  Date: 06/20/2023

  Blessings, ********************

  My name is *************************** Ministry Director for Rejoice Dance Ministry. I would like to apologize for the lack of communication from our Ministry. I have been out of the office since late February, just came back from surgery 3 weeks ago. The lack of information from our Ministry is not acceptable. Yes, the supplier for the Camouflage fabric has not received the fabric as of yet. I'm in constant contact with him since I came back to the office. Supply chain issues are a real problem for us a this ti-me. I'm working on getting fabric from other suppliers. 

  Please contact me at ************ ext.# ***, at your earliest convenience.

  God Bless you and your Ministry,

  *************************;

  Ministry Director 

  Rejoice Dance Ministry

• Initial Complaint

  Date:05/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early March I had ordered a garment for a service that was displayed as in cutting. The owner stated his reasoning on social media which I respected. Its been over a month since I have received my order and it still says Im cutting. Being that I no longer needed the order I asked for it to be cancelled. I have reached out to the business and left numerous voicemails and to this very day I have recorded no call back or email Im regards to my order. It did not take a long time for them to receive payment but its taking them a long time to respond to me about cancellation.

  Business Response

  Date: 05/15/2023

  Blessings, ****************

  My name is *************************** Ministry Director for Rejoice Dance Ministry. I apologize for all the delays and confusion. I have been out of the office for more than 10 weeks due to illness. Since I haven't been here everything has been back up.

  Enclosed is a receipt of your refund. Any question please notify me. 

  Again We apologize for any inconvenience.

  God Bless,

  ***************************

  Ministry Director

  Rejoice Dance Ministry

• Initial Complaint

  Date:05/08/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Rejoice Dance Ministry 2 months ago on March 6, 2023 as part of their promotion for Easter holiday which was on April 9, 2023. As of May 8, 2023 - I still do not have my order nor have they provided me with a ship date. When I call, no one answers and the one time I spoke to someone they promised to be in touch and that some of my items (palazzo pants, skirt) should be ready to ship soon but the dress they did not have fabric for yet. I never got a call or update. The status of my order has been on "In Cutting" for several weeks. I have sent an email to ******************************* demanding a refund. My order invoice and account status is attached. I am due $115.60. I think it is very misleading to keep sending emails promoting sales to get orders, when they told me themselves that they had issues getting fabric in.

• Initial Complaint

  Date:03/31/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a liturgical dance garments order on February 9th 2023. I was advised to allow at least 3 weeks for my order to ship. February the 14th I received an email saying they were trying to reach me about my garments. I Called them and someone wanted to confirm the size of the garments ordered. Initially I was able to check the order status on their website and it would say the order was " In Cutting" I became worried when the ability to check the status seemingly disappeared and I was no longer able to check order status on their website. It was saying order can't be found. I left repeated voice-mail messages and emails requesting a phone call to assure the status of my order. Then on March 21st I get an email which is an apology filled with excuses about why the order has not shipped. The excuses ranged from being in the hospital with a blood infection, no longer having a receptionist and issues with the supply chain. I empathize if all of that was really going on however, I know there is more than 2 people in that company and someone should have called me instead of sending an email full of excuses. Its March 31 and I still don't have my order which I paid $247 50 for. I would like my garments to be sent ASAP otherwise I want a refund because my dance ministry has been delayed because of not having our garments.

• Initial Complaint

  Date:03/09/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from this company in December 2022. I called January February and March and no one will pick up the phone but just a few times and then when you pick up the phone they lie to you and tell you what you want to hear. But if you call back the next day, they tell you oh we still making it. They make it here is in the warehouse, then when you asked for a refund, he lie and say well let me get to the manager and there is no manager they just full of lies and cant be trusted. Please do not waste your money with these people.

  Business Response

  Date: 05/24/2023

  Blessings,

  Your Order was delivered to you on March 25th, 2023, through **** Tracking #**********************. The reason for the delay was a problem with our Supply Chain. We are also experiencing a short staff issue that we are trying to resolve. We apologize for any inconvenience this may have caused.

  God Bless,

  ***************************

  Ministry Director

  Rejoice Dance Ministry