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Business Profile

Towing Company

All-Ways Towing & Storage Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for All-Ways Towing & Storage Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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All-Ways Towing & Storage Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 21 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/21/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My rental car was towed from my apartment complex on April 8, 2025. At first the rental car company told me that it would be $170 +28 additional dollars for each additional day and then they said itwas $502 to tow it because it was a rental car and when I asked them for the paperwork to show me the different rates they refused so the rental car company refused to give me my deposit and I have not heard from them since the rental car company told me they would get the paperwork from the towing company on top of everything. The towing company was very rude and very nasty.

    • Initial Complaint

      Date:04/04/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This establishment is towing vehicles from the establishment without providing their company name or number. My car was towed and I went to the old tow company who's information was only at the front of the complex. These people are thugs they have my car locked up in a lot with no one present. Totally unprofessional and goonish people this is a money grab. It's theft I don't even know who has my car

    • Initial Complaint

      Date:01/24/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      According to FL law for towing, the company must charge according to Miami-Dade rates and cannot charge extra fees. Moreover, the towing company is responsible for any damages to the car when towed. I was illegally charge $25 for Dollies. Moreover, my car had one white scratch above my left tire and a white chip on the left tire rim area.

    • Initial Complaint

      Date:12/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I live in an apartment complex where I have a reserved parking spot for my car. On the night of December 1st, I found someone parked in my spot. Since Ive parked overnight on a nearby grass patch across the street many times beforealong with other vehiclesI decided to do so again.The next day, around 1 PM, I went to my car to make a few work-related phone calls and then returned to my apartment. When I came back out at 5 PM, my car was gone. Assuming it had been towed, I called all the towing companies listed on signs around the apartment complex and the grass patch where I parked. To my surprise, none of them reported having my ********** that point, I called the police, assuming my car had been stolen. An officer from *** (***********************) in *********** arrived around 7 PM, and I filed a report. I then remembered that my wallet, which contained an Apple AirTag, was inside the car. Using the AirTag, I tracked the car to an address and informed the officer. He went to check the location but i did not hear from them. Frustrated, I decided to investigate myself.I located my car at a towing yardthe same company I had called earlier, which was linked to my apartment complex. When I informed the officer, he simply said, OK, great, and hung up. Did not answer when i tried calling back.The towing yard was closed by the time I found it, so I decided to return the next morning. Upon arrival, I called the towing company, as it still appeared closed. They initially said they didnt have my car in their system but promised to send someone over. When they arrived, I was told I had to pay $175 to retrieve my car. Despite explaining the situation, the driver insisted on the charge and provided no resolution. I had no choice but to pay and retrieve my vehicle.

    • Initial Complaint

      Date:10/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I parked in a parking lot that had two separate entrances. One entrance had a towing warning sign, and the other entrance did not. None of the spots had any warning signs either. I parked here for 10 mins to run in and out of bank. Since after all, this is my banks parking lot. Within the 10 minutes, my car was towed. The towing companies reasoning was "no overnight parking", which is invalid being that I was only parked there for 10 minutes max. As mentioned, this company had no visible signs that is was a tow away zone.

    • Initial Complaint

      Date:08/27/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My fiance's car was towed by All Ways Towing & Storage (AWTS) on Friday morning, Aug. 23, 2024. The vehicle is owned by Complainant, who lives in **********, **, but is driven by her mother in the ***** area, who is listed as an additional driver on the vehicle's insurance. AWTS communicated to Complainant on Friday evening that they needed a notarized statement providing that ***** is authorized to pick up the vehicle from storage. Complainant's mother went to AWTS on Saturday, Aug. 24th, with the notarized statement and AWTS refused to release the vehicle to her. **** said the PA notarization was insufficient. Ultimately, **** did release the vehicle on Monday, Aug. 26th, however, they billed Complainant's mother $568.60 and required her to pay in cash. The bill included storage fees for 4 days, despite their refusal to release the car on the 24th pursuant to 715.07(2)(a)9, a dolly fee of $25, despite it being a private tow and no dolly fee being allowed under ****** of Miami Dade County's Code of Ordinances, and $288.20 in administration fees, again in excess of the maximum allowable admin fees.

    • Initial Complaint

      Date:08/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      4/15/24 my car was illegally towed from *****************************. i called the police and i have an incident report.. they told me i had to pay to drop the car. ***** and merchant would not return my money. i filed a complaint with the broward code office and they told me to call hollywood police.

    • Initial Complaint

      Date:07/28/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/16/24 My car was towed from my son's apartment complex, as he had expired plates and was out of town. He didn't know his car was told until he returned on 7/21/24. The next morning we went to go retrieve the car and was told by a lady working the window of the company that the amount was around $450.00. We still needed to go get the registration so we told her we would do that and return. We returned and there was a different employee now working the window. He will not give me his name. As I was prepared to pay the amount the lady told us earlier in the day, he told me or now it has accumulated a $250 lien holder research fee. He then rattled off some Florida status to explain this fee. I needed the car, so I paid the whole amount of $678.89. The next days I started to do some researching myself. I called the company and ask them how can they charge me for a research fee that you said was just started. The employee explained because the it was already done. I asked him when did the notice get sent to me, he said on the 23rd. I told him, well we picked the care up on the 22nd. He says there's not way of telling that to the department who does the research. By the way, I still haven't received the certified letter they are required by law to send. Upon more research of my own, I realize Florida has a government website for you to put in a vehicle vin and it will tell you the owner and if there is a lien holder. ******* also requires that research fees be done at towing company's exact cost. Also Florida requires towing company provide a step by step detailed account of the research done to find the lien holder. It is my belief that no such search occurred and if it did it was after I picked up my vehicle. I would like this money back.

    • Initial Complaint

      Date:05/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The semi truck was parked as one unit connected to the trailer so they disconnected from the trailer to charge me double which nobody does that in practice,that happens only whe the vehicle is wrecked and they have to do it separate that's why I have 2 blls which is totally insane, another thing is they charged me 2730$ for labor which is 3h at 900$ an hour for a job that takes 30min to hook up the vehicle. Another thing is when a called to get the vehicle back they wanted cash only which a feeled like paying a ****** not a towing fee and it was a Sunday so I couldn't get the cash and next day the bill went up from 3700$ on 5/5/2024 to 3973$ on 5/6/2024 when I picked up the equipment

      Customer Answer

      Date: 05/28/2024

      Do you have any update on my case it's been over 20days since i filled the complaint 

    • Initial Complaint

      Date:05/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Illegal and predatory towing. Towed a mobile home without warning while there were two live pets inside. Police was not contacted by towing company nor was animal control.

    All-Ways Towing & Storage Inc. is NOT a BBB Accredited Business.

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