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Business Profile

Toys

Better Toyz

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Toys.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/28/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to process a warranty claim on an item I purchased. I opened a ticket with the company via email and provided all necessary information and never heard back. I tried to call many times and reply to the email chain to get an update and never heard anything. I tried to open another ticket with the same actions as above. They do not answer their phone and never call back when leaving a message.

    Customer Answer

    Date: 01/29/2024

    The 2 tickets numbers for the cases are ***** and 16628. 

  • Initial Complaint

    Date:01/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order Date: December 04, 2023 (Order #W210612201)Cost of Item: $40 (Bass Pro Shops Tracker Boat Ball Pit)We received the item on time. Once we set it up and inflated it, a secondary piece, the blow up fishing rod, had a small hole and would instantly deflate. I contacted BetterToyz via email on 1/10/24. I received an immediate auto response that someone would be in touch within 72 hours. Shortly after, i received an email with a list of information being requested about the order number, photos, part number, date code of manufacturing. This was all provided to them on 1/11/24. Again, i received notification someone would be in touch with me within 72 hours. Nothing. I tried 2 more times. Nothing. I then called their number. There is an option to leave a message and someone would get back to me. However, the extension they tell you to dial then states that it is not a working extension. So basically, there is no way to leave a message on the general voicemail box even though it states you can. I have then tried to reach out an additional time via email and no one is answering. I initially only wanted the defective fishing rod replaced but would now also like a full refund for wasting this much of my time.

  • Initial Complaint

    Date:01/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an inflatable slide/ball pit for my son on 12/10/23 and gave it to him for Christmas. Within a few days of using it, the slide continued to rip apart at the seams and not hold air. I contacted Better Toyz to get a replacement because it said specifically on the product to contact them within 30 days to request a replacement if theres an issue with the one that you purchased. I first called and left a message and never received contact back. I then sent an email in which I received an auto reply back that somebody would contact me within 72 hours. Its now been almost a week and I have not been contacted back. When you try to call the companys phone number, theres no way to get a hold of a person , and you can only leave a message. Now when you try to leave a message, it tells you that the mailbox is full and that hangs up on you.

Better Toyz is NOT a BBB Accredited Business.

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