Reviews

Review Details

• Review fromDennis R

  Date: 08/05/2025

  1 star
  BEWARE!! I ordered a set of wheels that were supposed to be balanced, because i paid for this service, but they were not. They came to me looking pretty good, but when i installed them on my vehicle and went for a drive, it felt like my van was going to shake apart! I removed them and then noticed they werent balanced, so i took them to a tire shop to have it done. They couldnt do it because the rims are oval! When i contacted wheelhero, they said i needed to have a road force test performed. Reluctantly, i did, but the ********* tire shop couldnt perform the test because they were so badly out of round. I submitted this info to them and it wasnt enough for them. Now im extremely inconvienced! Had they performed a proper balancing of the wheels, they would have known that they in fact are defective and they could have made a correction before sending them to me. Quality is definately not a priority to them. Trying to reach them by phone is like pulling teeth! Constantly put on hold or ignored. I finally talked to a man named ***** who tried to get me to purchase more rims and return the ones i originally bought and said hed reimburse me when they got them back. Seriously!!! I got a garbage product and now i have to do all this extra work running back and forth to tire shops? Spending more time and money!?? Unreal!!! They obviously have no intention of making this right. I even sent videos of the wheels spinning on the tire machine and you can clearly see the wobble and ovalness. Looks like im taking a 1500 dollar loss.

• Review fromRobert W

  Date: 06/27/2025

  1 star
  Terrible from start to finish. Did my order come, yes. However, they didn't include the aftermarket wrench that I paid for and I had to reach out to have them send another. On top of that, I questioned ******, my sales **** about what tires and wheels I should purchase. I made sure that the wheel package I purchased would not rub at all. He confirmed that it would. I installed the set on my truck and they rub, bad. I had to cut out nearly 8" and some metal for them to fit without rubbing. I reached out to customer service and ***** was horrible. He kept saying "we've installed these tires on truck like yours and there's no rubbing" excuse me **** why would I cut my truck if I didn't need too!? What a joke. He offered me a $100 credit which was also a joke. I spent over 4 hours cutting my truck and sanding it down and that's what the offer when they lied to me to begin with!? Save your money and go purchase your tires somewhere else. They're terrible if anything goes wrong.

• Review fromSteve B

  Date: 06/25/2025

  1 star
  I will never do business with these people again. I have called six times about my order not being completed and I got six different answers. They told me it had been shipped and I finally got something from **** and it was being shipped and this was a week later. I still havent gotten the rest of my order. Very poor customer service!!

• Review fromRonald B

  Date: 05/09/2025

  1 star
  Purchased 4 wheels. Found that one was out of round. This was found after balancing on a road force balancer. Reached out to the company via email and website and received no response. Think twice before using this company as their customer service will not respond to your emails, or calls. We would like the defective wheel replaced. Any help **** be appreciated!

• Review fromThomas S

  Date: 04/14/2025

  1 star
  Wheel heroThis is the worst experience Ive ever had with any business. The long and the short is, they are trying to charge me for an order that was not filled. I sent an email to cancel what I picked about an hour or so after they opened. Per their cancellation policy, I shouldve been charged $125.00 cancel fee. They are charging me almost $400.00. I have several emails backing this up. I wanted to look at their website to see if I can pick out a different setup. They will not call me back after leaving several messages for someone to call me on this issue. They are hiding behind their computer.

• Review fromSam B

  Date: 04/10/2025

  1 star
  This is a multi-pronged review of Wheel Hero, as we just had our first and only VERY unpleasant interaction with this **************** for wheels and tires online, I was checking various websites to see what their shipping rate to ****** would be(it varies wildly). I built a set of wheels and tires that were close to what I wanted, but not exact, just to get to the point where I enter my ZIP to check shipping.I progress through the package builder, finally get to the point it seems I'll be able to view the shipping rates, the LAST BUTTON I CLICKED was "Review Order", and upon clicking it, I was presented with a receipt and "Thank you for your purchase" screen. At no point did I click a button labelled "submit, finalize, place order etc...".So I email customer service within 3 minutes of erroneously placing this order, asking for a cancellation. A guy named ***** gets back to me the next day, and says "We do drop shipping, sorry can't help you." This was the very beginning of the business day, and NO tracking or shipping information had been provided yet. Several phone calls/emails throughout that day were fully ignored and I received no more responses. The next day(today), after emailing again to see if anyone in the company checks their customer service email, I get "We're going to charge you a 25% restocking fee since it had already shipped. Again, I've never received any tracking or shipping information still. So I replied with a screenshot of their own policy, that states if an order is cancelled within 1 hour of being placed, a flat $45 charge is all that's required. I've yet to see the response to that, but the willingness of this company to disobey their own stated return policy to try and extract more money from me is despicable. Additionally, my receipt showed Shipping: Free, but then in a line below it, "shipping and handling costs: $300~". So their free shipping is also a scam.

• Review fromTravis S

  Date: 02/20/2025

  1 star
  Selected mounting and balancing for $99 during checkout somehow got tires separate from wheels was told that I didnt select it and there was nothing that they could do

• Review fromjohn s

  Date: 12/05/2024

  1 star
  I am still waiting for my order it was placed on 11-22-2024 and getting no satisfaction poor customer service

• Review fromJanelle G

  Date: 11/19/2024

  2 stars
  Sold me 4 year old tires. I was looking for 20" rims and tires and the website switched to 22" and I did not notice and got 22" sets.They did not seem to care when I brought it to their attention.

• Review fromJosh O

  Date: 10/03/2024

  1 star
  We realized on delivery we chose 9.5" instead of 10.5" rims, our mistake. We immediately contacted them via email and received a response "usual response times 10-40 mins". We emailed again 2 days later, still nothing. We called the later that day and talked to someone that was either high or someones son because they had less then zero information on how their own policies work and with what we told them they said we will receive an email on how to return and it shouldnt be an issue to switch them out. So, we were told what we wanted to hear. We finally did receive an email about 1 hour after the call and it said we would be responsible for shipping back (completely fair) and also a 25% restocking fee and signed by a "*****" along with a fax number (yup, they wont give out their direct line, but they will give out a fax number that were used in the early 2000s). These boxes are unopened and due to cost of rims with shipping it would be nearly $700 to ship back! I called them, emailed them, they refused to answer or respond to anything. I am not an unreasonable person, as I mentioned above the shipping cost was understandable but its not like we sat on these for a month so you couldnt sell them to someone else, we contacted this company the next day and then the game of them not responding began. Clearly, they just dont care for the customer and are out for a money grab so, here is your review, Wheel Hero.