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Business Profile

Cannabis

Zaleaf.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/12/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date:Oct 24, 2025 $73.67 vapes I did not receive package and I haven't received any information or contact from the store. They did not place the shipping address correctly.They have not tried to resolve the problem or contact me in any way.

    Customer Answer

    Date: 11/13/2025

    The business has sent the order, and finally answered my emails, with an attitude but they answered. They were able to get my correct address one the last email I sent them explaining the situation. I have no more reason to continue with the complaint since they have fulfilled their end of the transaction. 
    I know you guys are still waiting for an answer from the business but I no longer need the complaint to be followed.

    Customer Answer

    Date: 11/13/2025

    Just to clarify my last response I want the complaint to be remove/withdraw since the business did sent the order to the correct address this time.

    Business Response

    Date: 11/13/2025

    We sincerely apologize for the inconvenience caused by the delivery issue. We want to let you know that the problem has been resolved, and your order will be shipped between today and tomorrow to the new address you provided.
    Were committed to meeting your expectations and ensuring your order arrives in perfect condition as soon as possible. Youll receive a notification once its on its way.
    Thank you very much for your patience and understanding.
    Best regards,

    Customer Support

Zaleaf.com is NOT a BBB Accredited Business.

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