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Business Profile

Tree Services

Mack Lawn and Tree Service

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found a company on ******** Marketplace and looked at their website. I called the number, and someone came out within about an hour. (Around noon on 4/26/25) but said he had to wait for the Boss. When the "Boss," ******* ***** came, we began discussing what needed to be done. Anyway, soon 4 large men are going through my yard with weed eaters and saws. They ruined some ferns by trying to cut them like ****** destroyed Bromeliads. Felled a palm tree without my consent, made a mess of my ornamental ginger, & left debris behind the house and shed. During my conversation with Mr. ***** he kept adding to what he said he would do and then mentioned an additional cost. He said, You won't recognize your yard when I am done. I had no clear idea what he was charging for and what work was included in the charge. Now, I feel that the situation had gotten out of control. I happen to be a relatively small, older woman, and I had 4 large men with weedwhackers and saws making a mess in my yard, doing whatever they wanted. I then told Mr. **** to stop. They had been on my property for about 3 hours. I said for today, what do I owe you? He said ********. I said, Are you kidding. Then he said he would come back on Monday to finish the work, grinding the stumps, trimming the Bougainvillea, and spreading mulch, which he never did. I told him I would pay him 1/2, which I felt was still too much, but I just wanted them off my property. I wound up paying, not him, but his girlfriend's company through ******. I blocked him from contacting me on ******** and blocked his calls. One of the men, the first one who came after I called, came by my house about a week or two later, asking for another ********. I told him I wasnt giving him any more money because he made a mess and didn't come back, besides, I had no contract, written or verbal. The man at the door then told me that Mr. **** had done this same thing with another woman in **********. He apologized and left.

Mack Lawn and Tree Service is NOT a BBB Accredited Business.

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