Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I left my car for repair on 4/2/2025. Per ****** ***** my vehicle would be ready 4/10/2025. When I called her to my surprise the car was not ready... She ask me for 3 more days to "finish" my car... Today is 6/9/2025 and my car is not ready yet. Miracle Toyota make more damages to my brand new Toyota Sienna Platinum 2024 and transferred my car to another ******** repair shop. I had spoke with numerous people from the dealer (****** *****, ***** ******, Franky, ******* etc). Calling at different times of the day and even leaving a message, and none of them have a solution for this matter. They try to blame Geico and/or the delay of shipping for the parts. When I spoke with them about all these issues, I was met with zero empathy but ******. She was the only one who was willing to assist me and try to resolve the situation and look for answers. I still have a rental car thanks to them and they do not want to be responsible for. This experience has been nothing but stressful, costly, and completely unacceptable.

  Business Response

  Date: 06/10/2025

  This statement is in response to the complaint regarding the repairs to Mrs. ******* vehicle.
  
  The vehicle was initially dropped off at our facility with an estimate solely to repair the liftgate. Upon further inspection, a first supplement was submitted and approved to replace the liftgate and repair the rear bumper.
  
  As we began reassembling the vehicle, we discovered a noticeable gap between the new liftgate and the rear body panel. A second supplement was then requested. The insurance adjuster reinspected the vehicle and approved the replacement of the rear body panel as part of the repair process.
  
  Unfortunately, during this period, our in-house body technician became unavailable, which required us to sublet the repair work to Stewarts Auto Body. Coordination for this transition took over a week due to multiple changes in decision by Mrs. ****** regarding the relocation of her vehicle. Once she gave her final approval, the vehicle was transported to Stewarts Auto Body the following morning.
  
  Both Mrs. ****** and GEICO were fully informed of the need to transfer the vehicle to another repair facility. Stewarts Auto Body has since taken over and continued the repair process.
  
  Please let me know if any further clarification or documentation is needed.
  
  Thank you,
  *********** ******
  ***********************************start="1542" data-end="1545"> Miracle Toyota
  ****************************************************************************
  **************

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23446908
  
  I am rejecting this response because they are telling the truth because they do not want to be accountable for their bad business. I have proof of their responses including voicemails and text messages. Also voicemails from Geico adjuster telling me that they never submitted the extra supplements on time to repair my car in a timely manner.

  I drop my car for repair 4/2/2025 and per ****** ***** the repair should be ready between 7-10 business days. I call back on 4/10/2027 to see if my car was ready and she told me to give her 3 more days, until 4/14/2027. I call back again on 4/14/2027 and them she told me that they were waiting for parts and give them 5 more days I call back on 4/19, 22, 25 and 28 and other employees told me that they were still working on my car and that ****** couldn't answer the call because she wasn't there. I even went in person and ****** was the one assisting me. I event spoke with the general manager I believe her name it is **** ******. She even did not have answer or solution for my matter. I finally spoke with ****** on 4/29/2024. Then she told me that another supplement is needed to be submitted to Geico because my car had more damages and needed more parts(so 20+ days to notice the extra damages).I told her the car rental had already ended and that I would have to incur additional expenses due to their bad businesses. After several days of calling her and sending her proof that Enterprise Car Rental was asking for the car on May 10th, ****** contacted me and told me they would issue a one-time allowance of $350, which covered the period until 5/13/2025 and that car would be ready in 5/15/2025.  On 5/15/2025 I contact her to check the status of my car. There she informs me that they can't service my car because they don't have an employee to finish the job and that they have to send it to another shop to complete the repair. My car was supposed to be moved to the new shop on 5/19/2025, but when I called ******* ******** Repair on 5/21/22, my car wasn't there. So, I called back Miracle Toyota to check what happened and ****** was no able to transfer the car that Saturday because she was really busy. I also spoke with ****** from ******* ******** repair and he confirmed that he was waiting for the car and nobody delivered my car. So, I told them to not move my car until I research about my rights in reference this matter. On May 22nd I authorize ****** to transfer my car to ******* and they transfer my can on 05/23/2025.
  
  just with the timeline anyone can understand that it was Miracle Toyota  who did bad business. I trusted this concessionary to carry out the repairs and return my car in a timely manner  perfect condition. When I spoke with **** about all these issues, I was met with zero empathy. I still have a rental car thanks to them and they do not want to be responsible for. This experience has been nothing but stressful, costly, and completely unacceptable. They need to be full responsible for the extra expenses I still incurring.  Its insane that my car it is brand new(I bought the car at Miracle Toyota), still paying and Im unable to used and I have to paid a rental car. Therefore I need Miracle Toyota to be fully responsible and take care the expenses they make me incur. 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 06/18/2025

  Dear Ms. ******************** you for providing a detailed timeline of your experience. We understand your frustration and truly regret the inconvenience this situation has caused you.
  We would like to reiterate that we provided a $350 rental assistance as a goodwill gesture due to the fact that the vehicle did remain in our facility longer than initially expected. This was offered to help alleviate some of the inconvenience while your vehicle was under our care.
  
  It is important to clarify that as of May 23, 2025, your vehicle was officially transferred to ************* Collision with your authorization. From that date forward, your vehicle has not been in our possession, and we no longer have responsibility or ownership of the claim or the remaining repair process.
  
  Additionally, we would like to address your concern regarding the timeliness of the supplement submissions. We can confirm that all supplements were submitted on time to the insurance company. Below is the documented timeline of the supplement submissions:
  
  We understand that communication between multiple parties including insurance adjusters, repair shops, and rental agencies can sometimes lead to confusion. However, our records confirm that our team acted within appropriate timelines and worked diligently to move the process forward.
  
  We regret that despite our efforts, your overall experience fell short of your expectations, especially considering your long-standing relationship with Miracle Toyota. That said, since your vehicle was transferred out of our facility on May 23, 2025, we are unable to assume financial responsibility for additional rental charges or related expenses beyond that date.
  
  We genuinely hope that the remaining repairs are completed smoothly at ************* Collision. Should you wish to further discuss this, I am available to speak with you directly at **************************************************************************** or ************. 
  
  Sincerely,
  *********** ******
  Customer Relations Manager
  **********************
  **************************************************************************** | **************

  Customer Answer

  Date: 06/20/2025

   
  Complaint: 23446908
  
  I am rejecting this response because:

  First of all again thats not true.  Miracle Toyota was the one who hire and contact ******* ******** to repair the damages. I drop my car on 4/2/2025 and on May 15th she call me to ask me if she can move the car to ******* since they cant repair(of course Miracle Toyota did more damages). She clearly stated that Toyota use Stewards as a back up, so basically you guys hire that shop, not me. I have 4 supplements from Miracle. Last one was 6/13/2025. Today it is 6/20/2025 and I still waiting for my car. I had paid almost $2,000 in retal car until 6/17/2025. Right now I have my mortgage behind just because I have to paid the rental car and totally understand the Miracle Toyota doesnt care because it is not their problem But actually it is! Miracle Toyota was the one who took my car and did more damages then repair and them contact me on 5/15/2025 to actually tell me in other worlds and they screwed my car and have to use another shop. Im sorry it is not my fault and I cant and I will not take responsibility of this matter. Miracle Toyota needs to take full responsibility.

  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 07/07/2025

  Dear Ms. ******,

  
  Thank you for providing a detailed timeline of your experience. We understand your frustration and truly regret the inconvenience this situation has caused you.
  We would like to reiterate that we provided a $350 rental assistance as a goodwill gesture due to the fact that the vehicle did remain in our facility longer than initially expected. This was offered to help alleviate some of the inconvenience while your vehicle was under our care.

  
  It is important to clarify that as of May 23, 2025, your vehicle was officially transferred to Stewarts Auto Collision with your authorization. From that date forward, your vehicle has not been in our possession, and we no longer have responsibility or ownership of the claim or the remaining repair process.

  
  Additionally, we would like to address your concern regarding the timeliness of the supplement submissions. We can confirm that all supplements were submitted on time to the insurance company. Below is the documented timeline of the supplement submissions:

  
  We understand that communication between multiple parties including insurance adjusters, repair shops, and rental agencies can sometimes lead to confusion. However, our records confirm that our team acted within appropriate timelines and worked diligently to move the process forward.

  
  We regret that despite our efforts, your overall experience fell short of your expectations, especially considering your long-standing relationship with Miracle Toyota. That said, since your vehicle was transferred out of our facility on May 23, 2025, we are unable to assume financial responsibility for additional rental charges or related expenses beyond that date.

  
  We genuinely hope that the remaining repairs are completed smoothly at Stewarts Auto Collision.

  Should you wish to further discuss this, I am available to speak with you directly at **************************************************************************** or ************. 
  
  Sincerely,
  *********** ******
  Customer Relations Manager
  **********************
  **************************************************************************** | **************

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle had an error code that came Up that said hybrid system malfunction. I took my vehicle in for a diagnostic ($200). Was told it needed a cleaning. Also performed an oil change while I was there. The total came out to $500. Drove the car the next day, it broke down. Less than 24 hours later. The same error code. When I called in, the manager was extremely condescending stating that the car simply needed a jump. When I re-explained that that was not the issue, I said that the dealer should cover my towing fees as its less than 24 hours. They refused. I ended up paying for a tow ($200). When they checked the problem they said that it was my fuel pump that needed replaced. It would take two days. They did NOT offer a loaner while I was awaiting parts and the total cost for repairs was $1300. They replaced the part and the car still wasnt running. They stated that the error code now did not make sense and the technician was just experimenting with multiple things to find some sort of solution. The technician then replaced the fuel computer on the car and said it suddenly worked. The service salesperson then said that the fuel pump did not need replaced that the computer was the issue the entire time which was going to set me back another $700. They did not offer a loaner vehicle and it was going to take 3 business days and this was leading up to a weekend. They did not offer reimbursement for my towing. And theyre not sure if it will actually resolve the issue. I filed a complaint with corporate but have received no response in the last four days and nothing has been completed on my vehicle. I am still without a car and have had to pay for **** (not reimbursed, $30) and had to call off work as I had no transportation (loss of wages $250). I simply want my car in working order. I dont want it to keep breaking down and it seems that the technicians are just throwing things at the wall and not actually fixing anything.

  Business Response

  Date: 05/01/2025

  The customer brought in their *************************** Sienna with concerns regarding the Hybrid System warning light and difficulty starting the vehicle. At the time of inspection, the vehicle had over ******* miles. Our technician, **** ********, performed a thorough diagnostic and found an inactive history code related to the fuel pump. In addition, the hybrid filter system was found to be severely clogged.
  
  Based on the information available at that time, and with no active codes present, the customer elected to proceed with the hybrid service to address the clogged filter.
  
  The following day, the vehicle was towed back to the dealership, and this time active codes indicated a fuel pump issue. The customer was informed and approved the necessary repairs. After the fuel pump was replaced, the vehicle still exhibited issues due to a lack of communication with the Fuel ECM, which required additional replacement.
  
  This matter was escalated to me on Friday, at which point I informed our technician ******* that I would reach out to Toyota to request financial assistance on behalf of the customer. On 4/28/2025, ********************** approved a one-time goodwill authorization for the replacement of the **** The part was subsequently ordered on 4/29/2025.
  
  We have remained transparent with the customer throughout the process, and all actions taken were based on the diagnostic information available at each stage. We are committed to ensuring the customers vehicle is repaired properly and with as much support as possible from Toyota and our dealership.
  
  *********** O. ******
  Customer Relations Manager
  ******************************************************************
  Tel: ************
  

  Customer Answer

  Date: 05/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:03/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 22, 2024, *** ****** purchased a 2023 Toyota Tundra (VIN *****************) from Miracle Toyota, trading in his 2013 Toyota Tundra (VIN *****************) for a $3,000 allowance. The contract assigned all rights and title to the dealership. Finance manager ******** ****** assured *** ****** that the dealership would handle transferring the title and updating records with the Florida Highway Safety and Motor Vehicles (FLHSMV). On July 31, 2024, *** ****** received a Notice of Suspension from FLHSMV, stating his driving privileges and vehicle registration would be suspended on August 15, 2024, due to a lack of insurance on the 2013 Tundra. He immediately visited Miracle Toyota, informing *** ******, who admitted they had "missed a few things" but assured him the issue was resolved after making updates in the FLHSMV system. On February 21, 2025, while returning from an out-of-state trip in his legally registered 2024 Toyota Tacoma, *** ****** was pulled over. A system check revealed his license had been suspended since August 15, 2024. He was charged with a second-degree misdemeanor (322.34.2) for knowingly driving with a suspended license. The next day, *** ****** visited the ************** DMV and proved he had continuous insurance coverage for all vehicles under his name. His driving privileges were reinstated. He then returned to Miracle Toyota, where *** ****** referred him to finance director ****** *****. *** ***** assured him he would investigate and call back, but no response followed. Multiple calls to *** ***** also went unanswered. Due to Miracle Toyotas negligence, *** ****** seeks compensation for: - $280 for a lost workday resolving the issue. - $253 in court costs. - $50 for prosecution costs. - $43.15 in Tax Collector fees.

  Business Response

  Date: 03/18/2025

  Thank you for reaching out regarding Mr. ******* concerns. We take all customer inquiries seriously and want to ensure clarity in addressing this matter.
  
  Based on our review, the actions taken against Mr. ****** driving privileges were issued by the Florida Highway Safety and Motor Vehicles (FLHSMV), an external state agency. While we understand the frustration this has caused, Miracle Toyota does not have control over FLHSMVs administrative processes or enforcement actions.
  
  To further evaluate this claim, we kindly request the following documentation:
  A copy of the Notice of Suspension issued by FLHSMV.
  Records from FLHSMV or the Osceola County DMV confirming the reason for the suspension.
  Proof of continuous insurance coverage during the period in question.
  Any official correspondence received from ****** regarding the status of the vehicle title or registration.
  
  Once we receive these documents, we will review the situation in detail. If any dealership-related concerns arise from our review, we will address them accordingly. Please let us know how you would like to proceed in providing the requested documents.
  
  Sincerely,
  *********** ******
  ***********************************start="1316" data-end="1319"> Miracle Toyota
  ****************************************************************************
  **************

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Miracle Toyota on 01/17/2025 to find out why my Nitrogen filled tires were extremely low. When NF are supposed to stay at the proper pressure I never got a call back from a service advisor. I called again 01/20/2025 left a message and received no call back from a service advisor. I got upset and called on 01/21/2025 and asked to speak to whomever was in charge. He was in a meeting. No call back. I paid $70,000.00 for a truck and can't get a service advisor to answer my question. If this is how Miracle Toyota is going to treat customers. I won't buy another ********************** again.

• Initial Complaint

  Date:07/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 2nd 2024 my wife had an automobile breakdown on the highway while traveling to an apartment across state . The 2010 Toyota Corolla was subsequently towed to Miracle Toyota as she was in a state of disarray. It turned out to be a battery and alternator problem which is understandable which were then replaced. My major concern with this repair is the fact that the dealership took advantage of a woman at their mercy as she had no other option. While the markup 0n parts is understandable as this is part of running a business, the rates charged for labor were excessive and unreasonable. I called the service manager **** to express my concern and she first told me the job should have been billed for 3 hours for a job that to the mechanic a half hour. She then looked on her computer after my complaint and said she realized it should only be billed for 2 hours. I told her I had asked for an itemized invoice and her response was labor total ******. I asked her what hourly labor rate was applied to this invoice and she could not give an exact amount stating that it depends on the job. It seems to me that this dealership took advantage of a woman in disarray seeing someone who just wanted to get home. In addition to the exorbitant labor fee the dealership also charged 22.64$ credit card fee, 38.52$ warranty fee on the battery which I did not ask for and 45.00$ environmental fee for who knows what! Again, price gouging at every opportunity on someone who is really not in the mental frame to question it. This was a terrible experience all the way around and the service manager ************ Could not have seemed to care less.

  Business Response

  Date: 07/22/2024

  Thank you for sharing your experience with us. We understand your concerns regarding the repair services provided to your wife's vehicle on July 2nd, 2024. At Miracle Toyota, we strive to offer competitive prices and ensure transparency in all our dealings.
  
  We want to clarify that all pricing information, including labor rates and additional fees, was disclosed prior to obtaining a signature on the repair order. Our goal is to provide high-quality service and maintain transparency with our customers. We apologize if this was not clearly communicated during your interaction with us.
  
  Regarding the labor charges, we follow standardized rates for the services provided, and these rates are competitive within the industry. We regret any confusion or inconvenience caused during the billing process and appreciate your feedback, which helps us improve our service.
  
  If you have any further questions or require additional clarification, please do not hesitate to reach out. We value your business and are committed to ensuring a positive experience for all our customers.
  
  Sincerely,
  
  *********** ***********************
  Customer Relations Manager
  **********************

  Customer Answer

  Date: 07/29/2024

   
  Complaint: 21947286
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 08/10/2024

  Two different representatives of Miracle Toyota were asked to disclose an hourly labor rate for the work on my car which were  completely ignored. The labor rate seems to be arbitrary and at least double what is standard for repairs for the service rendered. It seems that my wife was taken advantage of as her car broke down while out of town, had no other option, and was tired and desperate to get home.i am extremely upset that a company conducts business with absolutely no transparency or honesty. 

  Business Response

  Date: 08/22/2024

  Thank you for reaching out to us and sharing your experience. We sincerely apologize that you felt your inquiries were ignored and that you were taken advantage of. Please know that this is not how we aim to conduct business, and we regret that you left with this impression.
  
  We want to clarify that our hourly labor rate is $149.95, and this rate has remained consistent for the past two years. At Miracle Toyota, we strive to maintain transparency in all our pricing and services, and we are committed to ensuring that our customers are well-informed throughout their service experience.
  
  We deeply regret any inconvenience or frustration this situation has caused and would appreciate the opportunity to discuss this further with you to address your concerns and restore your confidence in our service.

• Initial Complaint

  Date:05/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealership refusing to issue my *** insurance refund. Refusing to have a finance officer or manager call me back. Can include documentation from my previous lender saying they had notified the dealership that the car was paid off in full and no action was required on my part to collect the *** insurance refund. Miracle of Toyota has stolen my money.

  Business Response

  Date: 06/06/2024

  Thank you for reaching out to us regarding the cancellation of your GAP coverage. We appreciate your patience and understanding.
  
  I'm pleased to inform you that our Finance Director and Customer Relations Manager have been notified of your request and are already working on assisting you with the cancellation process. You can expect a follow-up from them shortly to guide you through the necessary steps.
  
  If you have any further questions or concerns in the meantime, please don't hesitate to reach out. We're here to ensure a smooth and hassle-free experience for you.

  **************************************
  Customer Relations Manager
  ******************************************************************
  Tel: ************
  

• Initial Complaint

  Date:04/13/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took our Lexus RX330 2006 to Miracle Toyota to repair transmission leaks via axle replacement and remove check engine light via oxygen *************** hose replacements. On 3/20/24, job was completed in which we paid the invoice amount of $2299.72. After collecting car and driving it home for few miles, check engine light came back on and we observed more leakage, much worse than how it was originally. We gave Miracle Toyota another 2 chances to try and reattempt to fix what they guaranteed they could, but somehow the vehicle kept coming back to us with the same two issues. The last day in which we picked up the vehicle for the last time at this dealership is on 4/12/24. On this day, same two problems are still present just for the record. I have attached images to support our claims for the poor level of repair done to our vehicle. We have had it with going back and forth, since we have no time and gas money to be doing these run arounds. We do not even get compensated for these troubles and hassles. Our only viable resolution in this matter would be refund. Unfortunately, we have seen their work and it is quite disappointing. Please kindly assist in anyway, we really need this car fixed at another mechanic that is more reliable and we need our refund to do so. We have 3 kids who we have to take to and pick up from school everyday. Thank you much in advance.

  Business Response

  Date: 04/15/2024

  Dear ******,
  
  Thank you for bringing this matter to our attention. We take customer concerns seriously and strive to ensure the satisfaction of all our clients.
  
  Regarding the vehicle in question, we acknowledge that it has experienced multiple issues in the past, all of which were promptly addressed and repaired in accordance with our warranty policy. However, it has come to our attention that a coolant leak has arisen, as noted in the Repair Orders, which is not directly correlated to the previous transmission repairs.
  
  While we are more than willing to inspect the work previously performed on the vehicle by our team under warranty, it's important to note that a refund for the past services rendered will not be possible. We remain committed to resolving any ongoing issues with the vehicle and ensuring its optimal performance.
  
  Please feel free to provide us with any additional information or documentation that *** assist us in addressing this matter further.
  
  Sincerely,
  
  **************************************
  Customer Relations Manager
  ******************************************************************
  Tel: ************

  Customer Answer

  Date: 04/15/2024

   
  Complaint: 21570361
  
  I am rejecting this response because:

  We disagree with your response because we do not have a coolant leak at the moment and as it turns out it was only leaking oil, not coolant. The same oil your mechanic tried to replace and guaranteed to fix in the beginning. It was never a coolant that leaks, only your mechanic was just saying that (***************************), when in fact it is oil. We know this because we feel that its oil. Do not say something in contradiction to this as we have plenty of coolant store in our place, we know what coolant feels like. Also, your tech did not fix or remove our check engine light at all. Could not do it for 3 tries. What is the deal with that? The fact that went there 3 times, you only let one mechanic handle the issues? This is extremely troubling. 

  You can come over to my place and feel free to see if we are leaking coolant at all. Only your tech says that to upsell. As a matter of fact, the new quote given to fix said "coolant leak" was attached. The quote was not even broken down into items. It only says "Remove intake manifold"??? Very concerning because it neither dictates specifically what is to be removed and doe snot dictate what's to be replaced? This is very sketchy on your part Miracle. Not only that we believe we have coolant leak, we are for sure that you are trying to upsell us. The worse thing is that you let your tech let us drive off about 30 miles with the car in that condition is calling out for endangerment and negligence. When we picked up this car for the last, we sat our 3 kids in there. You should be ashamed, because that car could have got us into accident if that car was not that reliable. If that car was not that reliable, I shouldn't be able to go back there 3 times, so don't tell us our car had many problems before, even if it is leaking we can drive. All we want from you was to stop the leaking thru the axle like you guys paid to do, otherwise this is fraud.

  Like I said feel free to examine this car again at my place since this car is going nowhere thanks to Mircale Toyota, it is now undrivable, too much leak has already gushed out. 

  Why would we pay for something you did not fix? It as simple as that? 

  
  ***************

  Customer Answer

  Date: 04/15/2024

  Dear BBB Mediator,

  Attached are more supporting details on this issue. Please see the following;

  1.) Today, on April 15, 2024, we have taken the vehicle in question to our nearest auto shop JDM garage and per visual inspection "ONLY" by an attending tech, he has confirmed that we have no coolant leakage at all. The leakage is in fact ATF fluid as we initially believed, coming from the same axle Miracle Toyota had attempted to fix but failed to do so, 3 times. I am available to do another visual diagnostic "ONLY" with another car shop, anytime, just to debunk Miracle Toyota's claim that we have coolant leakage. I am sorry to say but it seems that Miracle was sort of blaming the car, her mileage, her age as means to directly correlate to the poor job they have committed on our axle, but in fact there is no such coolant leakage problem that directly correlates (As it is only made up). We strongly believe that misrepresenting such premature diagnostic should be a serious offense, aside from endangerment and negligence. See attached "Confirmation of non coolant leakage" file. The coolant problem was a made up problem presumed by both *********************** (sales) and *************************** (mechanic), and what is upsetting is that they either lied to us or they could not really tell coolant apart from ATF.

  2.) To add onto this and to finally prevent this false claim from being used against the car itself or us, I have attached here an invoice of the last recent job for our radiator systems which was just installed late 2022, which shows all systems pertaining to coolant regulation were 2 years old new. Anybody is welcome to confirm this anytime. Please see file "recent repair on coolant".

  3.) I attached here as well the full detailed invoice we paid to Miracle Toyota and the broken down by items. See "Invoice paid"

  Based on our finding and confirmation with another repair shop, we conclude that Miracle Toyota has no ground basis for coolant leakage whatsoever, which means they have committed misrepresentation of diagnostic information and we fully consider that a fraudulent act. This only leaves us with two things and only two things alone, axle replacement by Miracle Toyota was faulty and check engine light is still on, which should have been fixed by them as well per our invoice. We have paid our hard earned money for our car to be fixed not to give them out freely. This is not fair for us and Miracle should be held liable for our refund at all cost. We will not sit by and let others take advantage of a family trying to get by in this hard economic circumstances. 

  As per mentioned, we will not be entrusting this same vehicle again to Miracle Toyota. Any efforts for re-work will not be accepted by us because then our vehicle will just get much worse every time they handle it. This was proven, this is a fact. There is only so much chances we could give to Toyota and they seem to not have taken each one seriously. We only need our refund, this is the only solution we need. We will be using anything we can use to make this happen, even go to legal for extra comp as this had already affected my work, my children's transport, and missed appointments. Thank you much in advance. 

• Initial Complaint

  Date:03/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  toyota cant fix my car this is the 3rd time Ive brought my car back for the same problem and im very scared that they wont be able to fix the problem. The service manager says because I wrote a truthful review that he is under no obligation to fix my car even though toyota repairs are supposed to be guaranteed and they cant get the job right. If I took it to another toyota dealer they would charge me a ****** diagnostic fee which isnt fair to me. Ive been in contact with corporate they dont seem to care. Insurance paid over ***** for this repair.

  Business Response

  Date: 03/15/2024

  Good morning,
  
  My name is ************************************** and I am the Customer Relations Manager at **********************. We are currently still working on this ongoing case with our GEP. Again, given the circumstances that our Service Director and our service staff were cursed at and belittled we cannot service the vehicle at our location. As per our previous email interactions and calls, the dealership that you have listed as your preferred is available to do the work on the vehicle covered under warranty. Everything is documented with invoices and repair orders if any is needed. 
  
  If there are any questions please email me or call me. Kind regards,
  
  **************************************
  Customer Relations Manager
  **********************************************************
  Tel: ************

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from this dealership, using my previous vehicle as a trade in, they were to pay off the trade in the pay off amount is only good for 10 days, it has now been 16 business day and payment has not been received by my bank. My payment is now past due which will affect my credit and may result in late fee on my account. I went to the dealership and spoke to GP and was told they have a lot of sales in the month and it will get paid. Then I was called to tell me a check was mailed out on October 18, 2023 but still no payment has been received, then I was called on October 28, 2023 by *** ************************* and he told me the item was resolved I told him no payment has not been received by my bank he said he will call me back in 5 minutes it is now 2 days later and no answer from him.

  Business Response

  Date: 12/05/2023

  Dear Valued Customer,
  
  We sincerely apologize for the inconvenience you've experienced with the issuance of your checks. We understand the frustration that *** have resulted from the delay caused by the unfortunate loss of the first check by **** of ****************** want to assure you that we take this matter seriously and had taken steps to address the situation. The second check was promptly issued on 10-31-23, and we were informed that the bank received it within two days.

  We deeply regret any inconvenience this *** have caused, and we appreciate your patience and understanding as we worked to resolve this issue. If there are any further concerns or if you require additional assistance, please do not hesitate to contact our customer service team.

  Once again, we apologize for any inconvenience, and we value your continued business.

  Customer Answer

  Date: 12/05/2023

   
  Complaint: 20799037
  
  I am rejecting this response because: they sent in the payoff pass the allocated time.  I was told by one of the manager that they will not pay off the note until they receive funds for the new sale.  Then they mailed the check out to a wrong address for **** of America check WAS to be mailed to ************ ** and it was mailed to ********** **.  When i called to ask about the payment and what was taking so long since payoff are good for only 10 days.  I was told by the manager that i will have to call the bank and check, not sure why i would have to do that since it was not my check that was mailed. And the whole time the trade in was already sold but was not paid off.  The check finally arrived at the bank on November 4, 2023 which made my regular monthly payment late. All this delay has affected my credit, which I have proof with my report showing two car loans.  This is the worst dealership I have ever dealt with.  I will not be going there and would not recommend it to anyone.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 12/07/2023

  Dear *******,
  
  I hope this message finds you well. We appreciate your prompt communication regarding the late payment charge, and we apologize for any inconvenience caused by the delay.
  
  In order to facilitate a quick resolution, we kindly request that you provide us with the relevant documentation detailing the late fee. Once we receive the necessary information, we will promptly process the payment in full. Additionally, as a gesture of goodwill, we would like to extend our gratitude for your understanding by offering a gift card as a token of appreciation.
  
  Please forward the documents at your earliest convenience to **************************************** Once we have verified the details, we will promptly address the outstanding payment and send the gift card to the address associated with your account.
  We understand the importance of maintaining a positive relationship, and we value your business.
  
  Thank you for your cooperation, and we look forward to resolving this matter amicably.
  
  ***********************************
  Customer Relations Manager
  ********************** | **********************
  **************************************************

  Customer Answer

  Date: 12/07/2023

   
  Complaint: 20799037
  
  I am rejecting this response because: I am not accepting a gift card after your late payment or sending check too the wrong location cause my credit to be affected, my credit score had dropped because of  you were at fault not me I traded in a vehicle and it took you guys almost a month for it to be paid meanwhile you guys sold the trade in.  And when I call to see where they payment is or why it still shows on my account I get a attitude or the business does not want to be bothered. That is how you treat customer after the sale is done.  Very unprofessional if I knew they way you guys handled customer I would of went to a different dealer.  Not only did you mess my credit but also charged me a higher interest rate when there was a promotion for me to get it at a lower rate.  Please did not deny it because I went to another dealer and they told me about the promotion and what I should of gotten. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 12/13/2023

  Dear Better Business Bureau,

  I hope this message finds you well. I am writing on behalf of Miracle Toyota, a company dedicated to providing exceptional service to our valued customers. We appreciate your commitment to consumer protection and dispute resolution, and we are reaching out to seek your assistance in a matter brought to our attention by one of our customers.
  
  The customer, ***************************, has raised concerns regarding late fee charges associated with their account. Despite our request, we have not received any documentation from the customer supporting the validity of these charges. We believe that transparent communication and proper documentation are essential in addressing customer concerns, and we are committed to resolving this matter promptly.
  

  Additionally, our Assistant General Manager has thoroughly reviewed the case and confirmed that the lien on the customer's vehicle was paid off within the legal time frame mandated by the DMV.
  
  In light of these circumstances, we kindly request your assistance in mediating this dispute and facilitating communication between our company and the customer. Our goal is to work collaboratively to reach a fair and equitable resolution for all parties involved. If necessary, we are open to providing any relevant documentation or information to support our position. We believe in transparency and accountability and are confident that a thorough review of the facts will bring clarity to this situation.
  
  Thank you for your attention to this matter, and we look forward to your guidance in resolving this dispute amicably.
  
  Sincerely,
  
  **************************************
  Customer Relations Manager
  **************************************************

  Business Response

  Date: 12/14/2023

  Dear Better Business Bureau,

  I hope this message finds you well. I am writing on behalf of Miracle Toyota, a company dedicated to providing exceptional service to our valued customers. We appreciate your commitment to consumer protection and dispute resolution, and we are reaching out to seek your assistance in a matter brought to our attention by one of our customers.
  
  The customer, ***************************, has raised concerns regarding late fee charges associated with their account. Despite our request, we have not received any documentation from the customer supporting the validity of these charges. We believe that transparent communication and proper documentation are essential in addressing customer concerns, and we are committed to resolving this matter promptly.
  

  Additionally, our Assistant General Manager has thoroughly reviewed the case and confirmed that the lien on the customer's vehicle was paid off within the legal time frame mandated by the DMV.
  
  In light of these circumstances, we kindly request your assistance in mediating this dispute and facilitating communication between our company and the customer. Our goal is to work collaboratively to reach a fair and equitable resolution for all parties involved. If necessary, we are open to providing any relevant documentation or information to support our position. We believe in transparency and accountability and are confident that a thorough review of the facts will bring clarity to this situation.
  
  Thank you for your attention to this matter, and we look forward to your guidance in resolving this dispute amicably.
  
  Sincerely,
  
  **************************************
  Customer Relations Manager
  **************************************************

  Customer Answer

  Date: 12/14/2023

   
  Complaint: 20799037
  
  I am rejecting this response because: the business has not done there job if you look at my credit score when I purchased the vehicle and the date my payment was due and became late my credit score dropped alot.  This was not my fault they sent the payment to the wrong address and if I did not reach out to see where the payment was it would of never been paid and to be told by the business to call myself and found out where the payment was, was rude and unprofessional just because they had time before getting a title is not part of the payoff which they refer to by DMV I worked at a dealership and payoff are only good for 10 days.  To prove my point my husband purchased a new vehicle with another dealership and he trade in was paid in 5 days.  So not sure why it took Miracle Toyota almost a month and a week of me calling and going in to see what was going with the payment.  Then to offer a gift card because payment was late please my credit was affected which is worst.  I will never do business with them or let any family or friends to go there.  Worst customer service and manager.

  Sincerely,
  Antonia  ******

• Initial Complaint

  Date:03/01/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 14th Made $8,000.00 down payment on a car that I was told by the salesman would be at the dealership for me to pick up in five days. It is now February 28th and they will not provide me with a delivery date.