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Business Profile

Mailing Services

The UPS Store #1941

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid to have a UPS package sent. Package has not left the store. Receipt of transaction in hand with a date of 09 August. Item still has not been shipped and the owner refuses to give the package back so I can get it sent via another provider.

  • Initial Complaint

    Date:06/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid to have a $850.00 sign packed and shipped. They put the wrong street indicator NE instead of NW and that's all. They would not deliver it. I wrote an email, one of four emails to the store. They changed the address to NW but also changed the city!! Who does that? So now, they are shipping it all the back to florida per their own request. It is a fragile sign and it shouldn't be going all over the country twice. I have not heard back from the store al all regarding this issue. I gave them 4 days to pack it. They even said they were surprised by my leniency. I was hoping it would be done right. Boty was I wrong. The store you gave me as a choice didn't exist. This is the actual store:
    Jim Matthews
    The UPS Store 1941
    362 Gulf Breeze Pkwy
    Gulf Breeze FL. 32561
    (850) 932-8533 Work

    I want my item shipped to me. All someone had to do was to call me. UPS comes to my house almost every week. I live in town (downtown) it's common to see them every day. I flagged them down but the truck took off. I am amazed how something so simple could be so disastrously screwed up. I', worried sick they are going to break it!

The UPS Store #1941 is NOT a BBB Accredited Business.

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