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Business Profile

Towing Company

Revis Towing & Recovery of Groveland, Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My vehicle the insurance had just lapsed only by 2 or 3 days and in the course of that time unfortunately my vehicle was having issues mechanically,while the vehicle was being driven by a friend that was going to figure out what's going on with my vehicle it had fully engulfed flames it was a total complete loss the very next day I went to revis towing and the vehicle was burnt to nothing I had spoken to them and they explained the bill was ****** dollars to have my vehicle that was a complete total loss towed less than 10 mi away at that point I could not afford $800 the very next day and one month later they send me a bill for over $3,000 how could they bill me for $3,000 when I know and they know the vehicle is totaled I can't get it out why would I pay a $3,000 bill for storage when the vehicle is there's nothing left of the vehicle

    Business Response

    Date: 12/06/2024

    While we understand concerns of the complaint, we are not a repair facility therefore repair issues being the reason for this complaint is not a correct classification.

    This bill was for towing, recovery and cleanup of the roadway services that were rendered due to the vehicle fire. We were called out on rotation by Law Enforcement, the rates for this are set by the county not by our facility. I am also unaware of where the owner would have gotten a bill from us for "over $3,000" when on the day this complaint was filed the vehicle had been at our impound lot for 41 days and the bill was at $2211.45 (******* of that total is all accumulated storage fees for the 41 days). The only letter that was sent to the owner in reference to this vehicle was the notice of claim of lien and proposed sale which was sent via Certified Mail as required by Florida Statue. I have attached a copy of this letter which shows the accumulated charges at the time of the letter was $956.00. This letter was sent when the vehicle has been impounded for 8 days. This would have made the bill the day after the accident $716.00 plus any state taxes. Again, these rates for towing, labor storage are all set by the county when we respond to a Law Enforcment call. Also, I have attached a photo of the certified letter that was returned to us.

Revis Towing & Recovery of Groveland, Inc is NOT a BBB Accredited Business.

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