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Business Profile

Fence Contractors

Complete Custom Fence
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** the vendor a deposit of $4224 in November of 2024, have not been able to get a definitive date for my fence installation. As the customer i had to notify them that the city was waiting on an update for the permit. I am told it will be 2 more months before production can put me on the schedule. I would like my money back so I can use a more reputable vendor.

    Business Response

    Date: 04/07/2025

    We received our customers materials and we were able to install Mrs. ********* fence. 

  • Initial Complaint

    Date:09/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I commissioned this business for 50ft of fencing and 2 custom gates. The day of installation the wood was installed covered in mold and mildew as shown in the photos when this was brought to their attention i demanded the tainted wood be replaced instead they simply power washed the wood damaging it further and the mold remains i have asked repeatedly for them to replace the wood of which they have returned and done so 1 board at a time and continually charging me the remainder of the balance despite there being close to 10 boards left to replace i offered to just drop the whole complaint and deal with the mold myself as they clearly have no intention of actually completing it un exchange for any discount they might offer or they could simply come and finish the work for the agreed upon amount i simply want this work done rather than being hung up on wrongly charged and time wasted with excuses.

    Business Response

    Date: 10/10/2023

    The customer is complaining about natural and common events that occur with the type of product he chose for his fence. The customer is stating that there is mold on the fence, but the pictures provided show sap on the boards. Sap is what is in the pine boards and is a normal trait of the type of material the customer chose. The customer asked us to pressure wash the fence and we did so at his request without charge. The post that is shown in the picture with the crack was replaced at no charge. The customer signed a contract acknowledging the wood fence disclaimer stating “Wood fences carry a lifetime warranty against rotting, decay and insect infestation. This warranty does not extend to checking, waning, warping or discoloration. These are common and normal events for wood materials”. We feel we have went above and beyond for this customer and he is being unreasonable with his request. The project has been completed in it’s entirety. This is a frivolous claim

    Business Response

    Date: 10/12/2023

    These are false claims and the contract says nothing about mold. The wood he chose for his fence is pressure treated pine and everything the customer is experiencing are normal characteristics of this type of lumber. The customer signed a contract saying that he understands the wood would do and act exactly like its doing. Wood is a natural product produced from trees and pine trees have sap. Any other pine lumber we could replace it with would look exactly like it currently does. 

    Customer Answer

    Date: 10/16/2023



    Complaint: ********



    I am rejecting this response because:

    Under 5. It states i have wararnty against mold and mildew it states from the manufacturer if this business is unwilling to assit me i will happily take the matter up with whoever supplied the mold infested product they can simply supply me the contact information. Furthermore why is it the manager mark stated that because it was not alot of mold that pressure washing should fix it thus admitting to it being mold and if it wasnt then why as my fence pressure washed ? This company has boldly lied to me before and is continuing that tradition they clearly have no intention of doing the right thing.



    Sincerely,



    ***** *****

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