Reviews

Review Details

• Review fromTy N

  Date: 06/28/2023

  1 star
  DO NOT DO BUSINESS WITH THIS COMPANY, THEY ARE SCAMMER. They will give you low price then a day after they double it. and if you want to cancel they'll charge you $200 for their "consultation fee". I would give them 0 star if I could. I repeat DO NOT DO BUSINESS WITH THEM, THEY ARE SCAMMER.

  BWT Group, LLC. dba movewheels.com

  Date: 07/07/2023

  We apologize for any missunderstanding, ***************. We provide you with quotes based on recently accepted rates by the drivers on the *************** If the sale agent is not able to find the driver for the original quote, he or she must provide customer with options they were able to find available and confirmed by drivers. However, we dont and cant force the customer to accept any of the options if they are not equil to the quote originally agreed on. All the companies who are getting in touch with you check rates on the same board as we all are broker companies. You would be getting mostly the same options from drivers confirmed from any broker. Hope for your understanding.

  BWT Group, LLC. dba movewheels.com

  Date: 07/07/2023

  We apologize for any missunderstanding, ***************. We provide you with quotes based on recently accepted rates by the drivers on the *************** If the sale agent is not able to find the driver for the original quote, he or she must provide customer with options they were able to find available and confirmed by drivers. However, we dont and cant force the customer to accept any of the options if they are not equil to the quote originally agreed on. All the companies who are getting in touch with you check rates on the same board as we all are broker companies. You would be getting mostly the same options from drivers confirmed from any broker. Hope for your understanding.

• Review fromTADA B

  Date: 05/20/2023

  1 star
  Do not even consider using their service. They are big cheats. They will use the "bait and *******" approach. Typical case was to sign a contact for an agreed money and call you at the last minute to tell that that you will need a pay huge amount, They will catch you on your neck at the last minute leave you to struggle right at the last minute.Stay away from them ZERO rating. The system will not allow you to publish with a ZERO, so I had to give a ONE

  BWT Group, LLC. dba movewheels.com

  Date: 11/28/2023

  ****, we are sorry to hear that your experience with our company wasnt suttisfying. Unfortunately, we as a broker company are not able to guarantee the final rate until a specific driver is confirmed for your availability of pick up. The rates are controlled by carriers available on the route. We can negotiate it with them, trying to get the best possible offer, but the final word is after them. It's mentioned in the contract on the first page that if we are not able to find the driver for the original quote, we have to offer the customer alternative options. Alternative option is up to customers consideration. So if the option doesnt work for you, we are going to cancel it and keep looking for other carriers to see if we can get a better deal within the contract's availability provided by the client. I see in the system that you accepted the option your sales agent could line up at that moment and that your vehicle was shipped safely and in a timely manner. We appreciate you choosing our company

• Review fromPaula P

  Date: 03/30/2023

  1 star
  Just like the previous complaintants, I was given one low price and the day before my scheduled pickup date tripling the cost. I specifically reiterated to ***** that I cannot have any problems because we live in the trailer we need moved. I also explained that we had other deadlines to meet and ow have to reschedule 2 stops on our road trip and find and pay for hotel accommodations. I'm recently disabled and have no income so all the financial weight fell to my daughter. I don't know how they get away with the lies and stay in business.

  BWT Group, LLC. dba movewheels.com

  Date: 03/31/2023

  Thank you for your review *****! We do apologize for the inconvenience caused or any misunderstanding. Unfortunately, as a broker company we cant guarantee the rate until there is a specific driver scheduled for pick up. The smaller time frame we have for pick up available - less chances to get more options for better rate from the carrier company. We always try to negotiate the rate with the drivers and get the best deal. In the paragraph 7. Cancellations and Fees,under #** its written if we are not able to get an offer from the driver for the original quote, we will have to provide the Client with the alternative option which your shipping agent did. As I can see the option was cancelled and the order too. If you have any questions, please feel free to contact us!

• Review fromMargret B

  Date: 01/09/2023

  1 star
  Very distrustful and highly inconvenient. I chose to go with this place because of what was first offered in verbal and in writing. Signed the form with first available pick up date on ****, Friday, all coverage and pricing seemed competitive. ******, the sales person mentioned it could take from 1-3 days to find a driver.I do not hear from her after Friday afternoon until the last 3rd day to find a driver.All while trying to get a hold of her and the support team. I asked to confirm estimate cost and they verified it is also the final cost, no hidden fees or extras. I reminded in the email that the 3rd days is today and I have not heard back from the sales rep which was concerning. I get a call on the last 3 hours of the business day today **** and told me after cutting down the cost of the driver's asking price and her manager covering the cost, I had to add $750 to the original final cost.I demanded to cancel my request all together and she said she is not able to because she still has time to find a driver up to 5 days. Not one correction in the emails about 1-3 days all weekend and in the last minute today she said it's usually 5 days.

  Margret B

  Date: 01/09/2023

  I received the second outdated agreement after today's cancelation. The first time, ***** admitted 'must be a mistake, when I asked to make sure if she needed me to sign again..Even operations keep forms (with cost and other important information) current in their systems which causes more disconcern.

  Margret B

  Date: 01/10/2023

  does not * keep forms updated

  BWT Group, LLC. dba movewheels.com

  Date: 11/28/2023

  Thank you for your review *******! I reviewed your order history and as i can see it was cancelled without any cancellation fee. We apologize for any misunderstanding that appeared during communication with our representative. We are working on every review to make shipping easier for each next customer. Your sales agent mentioned a time frame of 1-3 days that usually takes to find the driver and pick up the vehicle if its ready to go asap, this is true. In the contract, however, it's always stated that by signing the contract the customer is providing us with 5 available days to pick up to get the best possible option we could at that specific time. We appreciate that you gave us a try to assist you with that request and hopefully we will hear from you with the next one and will be able to change your opinion about our company. Have a wonderful holiday season!