Reviews

Review Details

• Review fromMargret B

  Date: 01/09/2023

  1 star
  Very distrustful and highly inconvenient. I chose to go with this place because of what was first offered in verbal and in writing. Signed the form with first available pick up date on ****, Friday, all coverage and pricing seemed competitive. ******, the sales person mentioned it could take from 1-3 days to find a driver.I do not hear from her after Friday afternoon until the last 3rd day to find a driver.All while trying to get a hold of her and the support team. I asked to confirm estimate cost and they verified it is also the final cost, no hidden fees or extras. I reminded in the email that the 3rd days is today and I have not heard back from the sales rep which was concerning. I get a call on the last 3 hours of the business day today **** and told me after cutting down the cost of the driver's asking price and her manager covering the cost, I had to add $750 to the original final cost.I demanded to cancel my request all together and she said she is not able to because she still has time to find a driver up to 5 days. Not one correction in the emails about 1-3 days all weekend and in the last minute today she said it's usually 5 days.

  Margret B

  Date: 01/09/2023

  I received the second outdated agreement after today's cancelation. The first time, ***** admitted 'must be a mistake, when I asked to make sure if she needed me to sign again..Even operations keep forms (with cost and other important information) current in their systems which causes more disconcern.

  Margret B

  Date: 01/10/2023

  does not * keep forms updated

  BWT Group, LLC. dba movewheels.com

  Date: 11/28/2023

  Thank you for your review *******! I reviewed your order history and as i can see it was cancelled without any cancellation fee. We apologize for any misunderstanding that appeared during communication with our representative. We are working on every review to make shipping easier for each next customer. Your sales agent mentioned a time frame of 1-3 days that usually takes to find the driver and pick up the vehicle if its ready to go asap, this is true. In the contract, however, it's always stated that by signing the contract the customer is providing us with 5 available days to pick up to get the best possible option we could at that specific time. We appreciate that you gave us a try to assist you with that request and hopefully we will hear from you with the next one and will be able to change your opinion about our company. Have a wonderful holiday season!