Complaints

This profile includes complaints for Bosshardt Property Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bosshardt Property Management, Inc.

  5522 NW 43rd St Ste A Gainesville, FL 32653-3405

• 

  Bosshardt Property Management, Inc.

  2437 SE 17th St, Suite 201 Ocala, FL 34471

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a property managed by Bosshardt Property Management and, upon vacating, ensured that all terms of the lease were met, including returning the property in good condition. I requested the return of my security deposit, as is my right under ******* law, but received no response from Bosshardt within the legally required timeframe.
  
  After waiting, I sent a formal demand letter requesting the deposit's return or documentation justifying any deductions. Despite giving them ample time to respond, Bosshardt has ignored my letter, calls, and follow-up attempts over the past months. This lack of communication violates ******* landlord-tenant laws and has left me frustrated and uncertain about my next steps.
  
  I am seeking the return of my deposit or proper justification as required by law. Their continued inaction forces me to escalate the matter by filing a complaint and possibly pursuing legal remedies.

  Business Response

  Date: 11/14/2024

  
  *** *****,
  We respectfully disagree with your review. According to our records, we received your keys on June 30th, and the move-out inspection revealed multiple damaged blinds, stickers left on surfaces, burned-out light bulbs, and the need for a thorough cleaning. As per ******* Statutes, the security deposit claim was sent to you within the required 30-day timeframe.

  
  Our records show that you received the claim and cashed the refund check on August 19th, which indicates your acceptance of the claim. While we are not obligated to respond to disputes after the claim has been finalized, we addressed your concerns as a courtesy.

  
  Our claim remains valid, and you accepted the terms by cashing the check. Thank you for your understanding, and we wish you all the best with your future rental endeavors.

  
  

  Customer Answer

  Date: 11/15/2024

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because:

  Cashing the refund check does not constitute acceptance of your claims under ******* law. As noted in the letter you sent us (see attached file), tenants must send a written objection within 15 days of receiving the claim, which we did via certified mail within the required timeframe.
  During our move-out process, you denied our request to conduct a joint inspection. We subsequently requested the move-out inspection protocol, which is required by ******* law, but you refused to provide it.
  Regarding the charges you levied:
  Cleaning: You claimed the property needed cleaning but failed to provide proof that it exceeded normal wear and tear, as required by law.
  Sticker Removal: You charged us for removing stickers that were already present when we moved in.
  Certified Mail: You billed us for certified mail costs that you incurred.
  Light Bulbs: You charged for replacing light bulbs, even though we replaced broken ones to match the original setup.
  Overcharges: You double-billed for trip charges and overcharged hourly wages and material costs for maintenance. Despite repeated requests for invoices and bills, you refused to provide documentation.
  

  While we agreed to pay for the damaged blinds, our attempts to clarify and correct overcharges have been ignored. Additionally, our efforts to speak with a knowledgeable representative were met with refusal, with communication limited to ******* *****, who stated she was not authorized to provide information. Please review our letters and emails for further clarity.
  Your refusal to provide required evidence, lack of transparency, and failure to address our concerns are violations of ******* Statutes § 83.49 and tenant rights under ******* law. We urge you to rectify this matter immediately to comply with the law and avoid further legal action.

  Regards,

  
  

  *** *****

  
  

  
  

  
  

  
  
  

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gym at apartment broken not going to fix it and it's part of rent that I pay.600$ a month

  Business Response

  Date: 10/17/2024

  Good Morning, 

  I'm reaching out in regards to a complaint submitted to us for the Countryside at *****************-201. We do not manage this unit. The only ones we manage are ***** and 3-101. 

  In regards to the Gym maintenance,  you would have to reach out to the *** in order to fix it and that would be Bosshardt Property Management.

  Thank You

  KnR Property Management 

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an 8-year ****** ***** ******* and 100% service connected. I moved from ************* in March of 2023 to work for the ******* ******* ** ******* ****** here in ***********. I moved into a Bosshardt managed property at **** ** **** ***** **** *** here in *********** on March 2023. Upon moving in i noticed that there were quite a few large roaches in the residence, and I put in a work order for the landlord to send someone to take care of it. I was told it was not their problem and since I was just starting out at the **, I did not have $200-300 to spend on an exterminator, so I just used liquid roach traps which worked well enough. Fast forward to about March 2024 and I let Bosshardt know that I would not be renewing the lease after being granted a two-month extension because the rent increase was just too much ($400/month more). I moved out and turned in my keys before the 31st of May 2024 and the place was move-in ready as I had cleaned from top to bottom. I was told I would receive a check in the mail about a month later. I received the security deposit a little after the 4th of July and to my surprise Bosshardt had taken almost half my security deposit. They charged me $135 for pest control, $420 for a professional cleaning (because of the roach problem), $210 for general maintenance (I also left a few things like hangers and a mirror for the future tenants), $150 additional rent fee (for the landlord to come in and look at the property aka "processing fee") and almost $9 for certified mail. I tried to dispute these charges as I thought were unjust and asked for a portion of the money back. Bosshardt told me they stand by their decision to take half my security deposit.

• Initial Complaint

  Date:01/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 1st 2023 I signed a lease under the pretense that I was going to be provided everything that eleven35 advertised on their website and in their lease. I had to pay an $800 deposit , did not get my keys the start of my lease due to the apartment not being done. I was not able to move in until the 2nd of may & They had me move into an apartment where the AC broke , multiple outlets did not work, and debree everywhere. They advertised modern updated apartments but realistically they were just “flipped” by residents that LIVE in the neighborhood but also work there .. my door was left open by maintenance my light bill was sky high due to their AC unit being broken prior to me moving in. The apartment was advertised to have a patio , I do not have that, my bedroom window does not open, the neighborhood is covered in trash, empty alcohol bottles & a bunch of other trash. My request do not get responded to in a timely matter & I recently had to get my city council involved to get basic things like my door that did close all the way fixed. I have request termination if lease based on what it provides due to not being able to move in on time so i can get my security deposit back and was declined. Now the new leasing agent is trying to facilitate what I can and cannot do in my apartment. I have a great rental record and I have never had to deal with just a run down carless , problematic establishment like this. I am considering getting threaten with termination of lease & I don’t believe the security deposit equals the dwelling, there are many cats & rats beneath my unit because of the large opening. I would like to leave as soon as possible, with my security deposit and first month rent AT LEAST. I have felt nothing but uncertainty and danger since I've moved in as a single female, no one has address my concern at all. I would also like to mention the mosquito infestation as well with pictures added below.

  Business Response

  Date: 01/23/2024

  Dear ***** *******,

   

  We are writing in response to your ongoing complaints, regarding your experience at Eleven 35. At Bosshardt Property Management, we take the concerns of our residents very seriously and strive to provide a comfortable and safe living environment for all.

  
  Firstly, we apologize for the inconvenience and distress caused by the issues you have encountered, including the delay in your move-in date, the condition of the apartment upon move-in, and the subsequent maintenance challenges. We understand that these experiences have not met the high standards we aim to uphold.

  
  Please be assured that we have been actively working to address your concerns since they were brought to our attention. We have a new maintenance team in place and we are eager to prioritize any outstanding issues you might still have. 

  
  Regarding the cleanliness and upkeep of the neighborhood, we are taking steps to enhance the regular maintenance of the common areas and have scheduled additional clean-up initiatives to address the issue of litter and pest control.
  We also acknowledge your request for the termination of the lease and the return of your security deposit. We are currently reviewing your lease agreement and the circumstances of your complaints to determine a fair and satisfactory resolution. We aim to facilitate an open and respectful dialogue with you to find an amicable solution.

  
  Our leasing team is committed to ensuring that all residents' rights and concerns are respected. We would like to assure you that any communication regarding the terms of your lease and living conditions will be conducted with the utmost professionalism and respect.

  
  We understand that starting fresh in a new environment can be challenging, especially when unexpected issues arise. We want to assure you that we have a new team on site and are happy to help you address any ongoing concerns or questions you may have.

  
  We regret that your experience has not been positive thus far and are committed to rectifying the situation. Your safety, comfort, and peace of mind are of utmost importance to us. We would like to arrange a meeting with you to discuss these issues further and outline the steps we are taking to resolve them. Please let us know a convenient time for you.

  
  Thank you for bringing these matters to our attention. We value you as a resident and are dedicated to improving your experience at Eleven 35.
  

  
  

  Customer Answer

  Date: 01/29/2024

  Hello! I received the message and replied to the message to try and schedule a meeting and there was no reply ..

• Initial Complaint

  Date:07/05/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a very good tenant for 10 years and I would never recommend anyone rent from them or use them to manage their property.
  
  ********* failed to return my security deposit or communicate with me after I moved out on March 31, 2023. In efforts to complete this transaction amicably, I contacted their office via email and voicemail 7 times between May 1 and June 26, 2023 and received 0 response from ********* property manager (********* *******).
  
  I am aware that under Florida law, they have 15 days to return my security deposit, or send written notice of intent to claim within 30 days. I have received neither my $450.00 security deposit nor ANY notice from them. I have sent a certified letter to their office on June 26, 2023 and will pursue in small claims court if needed.
  
  I resided in *** ** *** ****** (**) in ************ ******* for 10 years, I was a good tenant, ALWAYS paid rent on time and allowed them to do inspections when requested. One of their staff (**** ******) did an inspection in September 2022, so they were fully aware of the condition of the apartment. When I moved out after giving 30 days' written notice, as dictated in a month-to-month lease, the unit was vacant and clean, with only normal wear and tear for 10 years (any minor damage is related to a leaking roof in the bathroom several years ago, which was reported to ********* immediately). I supplied my new forwarding address for return of the deposit.
  
  Additionally, in August of 2022, ********* scheduled termite fumigation without notifying me. I found out from other tenants only 1 week before the fumigation that I would have to pack up all food, toiletries, plants, and find another place to live for 5 days. In an email on August 5, 2022, they stated, “for the dates of 8/12 - 8/16 we will reimburse you the per day rent amount of $16.94 x the 5 days impacted for a total of $84.68”. This reimbursement was never received either.
  
  I'm appalled they do business this way.

• Initial Complaint

  Date:06/13/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The place is a mess. Hole in dumpster garbage all hanging out. Broken boards. Rusty nails sticking out of picnic tables. This is a hazard and unsanitary. My photos won't upload but I have photos of nails garbage , broken boards and horrible toilet.

• Initial Complaint

  Date:06/08/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bosshardt agent said to email my vacating document to her at least 30 days before moving. Sent document March 24th. I moved out May 1st
  Now I am being told I owe over $1350. For May, June, late fee, daily late fee In accordance to the agent I should owe nothing
  I have tried calling, texting and emailing Bosshardt. I have not heard back from anyone.

• Initial Complaint

  Date:05/19/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 31, I moved out of *** * ** **** * ******* ** *********. I owed ********* a bit of money due to their bad bookkeeping but I paid it off. Now I am trying to call to see if I get my deposit back. I have tried 7 or 8 times but I keep getting put on hold. ******* ******l doesn’t answer me. It seems that if I owe them money it’s one thing but if they owe me money that’s different. I have been a good renter for years at this complex and I don’t deserve to be ignored. Please help!

• Initial Complaint

  Date:04/13/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To move into the apartment, I had to give them a money gram of $1000.00 on 12/10/21 and an additional amount of $515.00 11/30/21 , and an additional check for $300.00 11/04/2021 to hold the deposit. I moved out on February 28, 2023. My apartment was located at ********** ***** *************) at **** * ******* *** ********* **** ******** *** ********** ** ******  My monthly rent was $765.00, it went up to $960.00 on January 2023. I never received any money back ever, after I moved out, I have called them several times since March and April 2023 with no response. I even had a property manager from another company contact Gainesville who called and emailed Bosshardt Property Management on April 6, 2023, As of yet no response. I have all the paperwork/receipts, bank statements for everything that I paid.

• Initial Complaint

  Date:02/07/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  you over charged me on my hoa fees , you have never returned my phone calls . I want my money back . who are you working and why isn't it the people that pay you to have a business . what a terrible property management company , I will be moving out selling me property here I do not need the abuse from this so called business BOSSHARDT PROPERTY MANAGEMENT ABUSRES ! I want my money back for some reason you overcharged me I paid on the 2nd of feb. and please call my to e-mail even text me . *** is the problem with you people ?