Business Profile

Industrial Property Management

The Collier Companies

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Complaints

This profile includes complaints for The Collier Companies's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

37 total complaints in the last 3 years.
13 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/09/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally express my concern regarding the $3,000 lease termination fee Ive been asked to pay for an apartment I have not moved into, due to circumstances beyond my control.When I initially applied for the unit, I was informed by the leasing agent that signing the lease was necessary to secure the apartment. I understood this process to be similar to a holding agreementsomething I have never encountered in previous lease applications, where typically the holding fee alone fulfilled that purpose. I signed the document in good faith, under the impression that it was a procedural step to reserve the unit while awaiting final approval to relocate with my children.Unfortunately, a judge has not approved the relocation of my children at this time, making it impossible for me to proceed with the move. This legal decision is outside of my control, and I am now being asked to pay a substantial lease termination fee for a residence I have never occupied.I am respectfully requesting that this fee be reconsidered and waived, given the unique nature of my situation and the lack of clarity surrounding the leasing process at the time of signing. I acted in good faith, relied on the leasing agents guidance, and have been transparent throughout.I appreciate your attention to this matter and am hopeful we can reach a fair resolution. Please let me know if any documentation is needed regarding the courts decision or my communications with the leasing office.***** ******
Business Response
Date: 07/21/2025
Dear Ms. ******************** you for reaching out and for sharing your circumstances with us. We understand this has been a difficult and emotional time, and we truly appreciate your open communication throughout the process.

Please know that we have taken the time to thoroughly review your request, as well as the context youve provided. While we genuinely sympathize with your situation, especially given the legal complexities, we are also responsible for upholding the terms of the lease agreement.

As weve previously discussed, weve shared all available options based on our current policies. The lease agreement you signed is a legally binding document, and the lease termination fee reflects the terms that were agreed upon when the apartment was secured and taken off the market.

We realize this isnt the outcome you were hoping for, and were truly sorry for any added stress or difficulty this may bring. If youd like us to keep documentation of your ******************* on file for future reference, wed be more than willing to do so.

Thank you again for your understanding. Please dont hesitate to reach out if you have any further questions or if theres anything else we can do to support you.
****** ******-****
Initial Complaint
Date:12/04/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/30 (upon arriving back from break), one of my roommates discovered water puddles throughout our apartment and water filling the light fixtures. As a result of this, a rug in the living room was ruined, paint had begun peeling on the ceiling of my closet, and the carpet in my own room as well as my roommate's were completely wet. On 11/30, my roommate submitted a work order describing these issues. On 12/1, I arrived home and discovered that my own room had a strong, musty odor and that my carpet was damp. That night, I slept in my room and have since developed congestion. Additionally, on 12/1, I discovered mold growing around the kitchen light. ******* **** sent maintenance workers with two dehumidifiers and said they would continue to monitor (despite knowing about the mold and musty odor); however, it was only after forcing them to acknowledge the damage in two bedrooms that they started to become more proactive. These workers then ripped up my carpet and inserted the blowers below it, rather than rip out the carpet itself. I have asked for rent credit and other accommodations but have been denied. The manager has been dismissive through this process and be***dgingly offered to cover part of the utility bill. As of right now, my room still has an odor, the light fixture in my closet is full of water with paint peeling, and I had to throw away several items due to water damage. There has been no offer to replace these items, which were damaged because of contractors that ******* **** hired themselves, nor has any rent credit been provided, despite the fact that my room is completely uninhabitable. I've had to find alternate housing on friends' couches in the meantime due to ******* ****** lack of support.
Business Response
Date: 12/17/2024
Thank you for reaching out regarding the ongoing conditions in Apartment ***. I want to express my apologies for the inconvenience and distress you and your roommates are experiencing due to the unresolved water leak and the resulting issues in the apartment.

I acknowledge the severity of the situation as outlined in your email, particularly with the mold growth, humidity levels, property damage, and the impact on the common areas. I understand the health concerns and the challenges these conditions have caused, and I want to assure you that we are taking this matter seriously. We currently had *** **** *********** conduct full mold inspection for the apartment home on December 5, 2024.

The leak was reported Sunday, November 30th and my Assistant Service manager was on call and attended to the leak. We placed 2 dehumidifiers in the apartment home and conducted a water extraction. We returned on Monday December 1, 2024 to inspect the moisture levels. My service manager, *****, called out *** **** *********** to add more dehumidifiers, blower fans, and remove baseboards to expedite the drying process after the moisture reading.

Tuesday, December 3, 2024, *** **** *********** came out to inspect the moisture levels and found one of the bedrooms to be dry and moved the dehumidifier to the other bedroom.

You inquired about an increased *** bill for the equipment in the apartment, concerns of organic growth on your kitchen having light black dots, and what we were doing for you and your roommates due to the smell in the apartment. As requested, please send your next utility bill and the last 2 bills so that I can review them for an increase of the utility bill.

Additionally, I understand your request for a rent credit and will review the account once all equipment is removed, ceiling is patched and painted.

Please know that we are committed to resolving this matter promptly and ensuring you & your roommates have the appropriate living conditions.

Thank you again for your patience and your understanding of this process,
********* ******
Customer Answer
Date: 12/17/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** *******
Initial Complaint
Date:10/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My ceiling started leaking on 9/19/2024. I promptly submitted a work order and called management. The management has inspected the ceiling, cleared the drain of the AC unit in the apartment above and closed the ticket. The leaking continued and I have submitted several more work orders. All of them were closed but the ceiling keeps leaking in two places.
Business Response
Date: 11/06/2024
The College Park team with ********* *** ***** have been working to find the best solution to ensure this issue is rectified with urgency and ensuring it gets taken care of. If there's any further issues, since we're in ongoing correspondence, please do not hesitate to let us know.
Initial Complaint
Date:10/09/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I moved out from College Manor on 05/07/2024, they should refund me the rent deposit of 640.60$ amount. However, I have contacted them many times and still have not received a check in the mailbox. Their manager told me there was a problem with the courier, but in the August 15th email they had told me to send a new check and it still hasn't arrived.
Business Response
Date: 10/09/2024
****,

Thank you for choosing to live with us at College Manor. We sincerely apologize for the delay and any miscommunication regarding your deposit refund.
I wanted to let you know that we are in the process of having a new check cut for your deposit refund. As soon as it is mailed, we will provide you with the tracking information to ensure it reaches you promptly.
We truly appreciate your patience and understanding. Please don't hesitate to reach out if you have any further questions.
Initial Complaint
Date:09/23/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally express my concerns and dissatisfaction regarding the lease renewal process for the property located at ******* which was set to commence in August ******* July 2024, I encountered an unforeseen and urgent family situation. My mothers health significantly deteriorated, and her doctor strongly advised that she requires immediate assistance and care. Consequently, I need to move back home as soon as possible to provide the necessary support for her well-being.Upon discovering this critical situation, I promptly reached out to your office to discuss the possibility of terminating or modifying the lease agreement due to these extenuating circumstances. Unfortunately, I have received little to no assistance in this matter. Furthermore, there has been a considerable amount of miscommunication from your end, which has only added to the stress and urgency of my situation.Specifically, I have experienced the following issues:1. Delayed responses to my inquiries and requests for assistance.2. Inconsistent information provided by different representatives.3. Lack of clear guidance on the steps required to address my situation.Given the gravity of my mother's health condition and the professional recommendation from her doctor, I kindly request your immediate attention and cooperation in resolving this matter. I am seeking either a release from the lease agreement or a mutually agreeable solution that takes into account the exceptional circumstances I am facing.
Business Response
Date: 10/09/2024
On July 17th Alyssa requested info on lease termination, community manager, Meghan left her a voicemail to go over her options. On the same day, Alyssa called in and spoke with Leasing specialist Jalen, who informed her about the reassignment and skip option in the lease agreement, she said she would get back with us on her option. On July 29th Meghan called Alyssa again and they spoke again about termination options and let her know we were sold out of female roommate matching spots. On August 12th, Alyssa emailed in and asked for an update on the sublease process. The following day on August 13th, leasing specialist Daijah responded to Alyssa's email to inform her that the applicants were responsive. On August 18th, the leasing office received an email from Alyssa stating that she had a found a new applicant. On August 19th, Alyssa called the office and spoke to leasing specialist, Rodney, to provide information for a new applicant. On August 19th, the lease modification for the sublease was sent to the applicant. The application was never finalized as the applicant became unresponsive and no deposit was paid. A reasonable accommodation was approved by the leasing office on 9/24/2024 as appropriate documentation was submitted by Alyssa Lewis. Alyssa is no longer held responsible for the lease agreement.
Initial Complaint
Date:08/02/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sent this email to corporate:
I’m writing to you at this hour because I just made it back from Gainsville to my mother’s. I put down a 1,000.00 security deposit along with paying almost 800.00 for my apartment. However I did not move in, and I gave the keys back because I was completely unhappy with the conditions of the apartment. It was completely trashed with roaches. The apartment wasn’t clean or sanitary. It appeared to have the appearance of possible squatters or maybe even a drug house. It was not up to code with living conditions. I moved from GA back to Fl without ever seeing the unit and was advised that everything was ready for move in. I got my first alarming red flag about a week earlier from my roommate and she did make me aware that the place wasn’t clean and that the apartment was filthy. I then called over to the leasing office and spoke to I believe the guy name is Wade and I asked him was the apartment clean and move in ready and he assured me that it was. Thus conversation was on Friday July 26th when around 2:08 pm. I will like to either be fully refunded with my lease cancelled or I will be open to move back into the Reflections Apt and have my new lease transferred over without any additional costs to me.
Customer Answer
Date: 08/06/2024
I have proof that they were also willing to allow me to do a transfer to their Reflection Apartments in Tampa.
Business Response
Date: 08/20/2024
Good Afternoon,
After reviewing this complaint, The Collier Companies has had multiple conversations with ******* (aka ****.) ****** ****** has been in correspondence with the resident via e-mail & offered 2 options regarding the lease. The first option & the option accepted:
Transferring to Reflections is not an option; however, as it is clear you will not be returning, we are willing to terminate the lease, which will avoid you defaulting on your lease agreement in September. There would be no adverse effects on your rental history regarding your defaulting on your lease at Lexington Crossing. We offered to terminate the lease and Refund August’s Rent, but not the Security Deposit. As well as, not requesting a return of your $500 Gift card that was apart of the special you signed for & sent via e-mail.
This is the option that **** accepted Friday, August 16th, at 4:50 pm.
Our legal team is drafting up a termination agreement to be executed by **** & ****** ****** is awaiting a forwarding address.
Thank you,
The Collier Companies
Customer Answer
Date: 08/21/2024

Complaint: ********

I am rejecting this response because: This offer is supposed to include a 500.00 gift card and ****** advised she has already sent it. However, I never received it and I told her this. I asked for the date/ time and to which email address it was sent to. I advised that I would accept the 500.00 gift card with the 796.95. But to be honest I really wanted my full refund, I don’t understand why they will not just refund my money back including my 1000.00 security deposit? I will like my 1000.00 and 796.95.

Regards,

******* ********

Customer Answer
Date: 08/21/2024
They created a document that demonstrates from their end that I received a gift card. I have not received any gift card from them. I requested a time, date, and to which email address. I triple checked my emails from the 8/2nd and I don’t have any emails pertaining to this. The only email I have from them on 8/2nd is about members of staff coming into the unit to check it. They say it was delivered. I haven’t opened or viewed any emails pertaining to “sent gift card”. I asked them to resend it and she kept saying it was sent. I just really want them to give me my money back and the lease terminated.
Customer Answer
Date: 08/21/2024
They created a document that demonstrates from their end that I received a gift card. I have not received any gift card from them. I requested a time, date, and to which email address. I triple checked my emails from the 8/2nd and I don’t have any emails pertaining to this. The only email I have from them on 8/2nd is about members of staff coming into the unit to check it. They say it was delivered. I haven’t opened or viewed any emails pertaining to “sent gift card”. I asked them to resend it and she kept saying it was sent. I just really want them to give me my money back and the lease terminated.
Customer Answer
Date: 08/21/2024
They created a document that demonstrates from their end that I received a gift card. I have not received any gift card from them. I requested a time, date, and to which email address. I triple checked my emails from the 8/2nd and I don’t have any emails pertaining to this. The only email I have from them on 8/2nd is about members of staff coming into the unit to check it. They say it was delivered. I haven’t opened or viewed any emails pertaining to “sent gift card”. I asked them to resend it and she kept saying it was sent. I just really want them to give me my money back and the lease terminated.
Business Response
Date: 08/30/2024
The release & guidelines have been signed by ******* (****) ******** with The Collier Companies. This is now resolved.
Initial Complaint
Date:07/30/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last year August , my son retired Senior Chief had to be hospitalized with PSTD. At his release , his psychiatrist advices a prolonged treatment which would be everyday at the Gainesville Facility . So following their recommendation we looked for an appointment.
College Park 11 The Collier Company.
We helped him with being a Co-signer . But a week after we rented the apartment his treatment was moved to Ocala , Florida. He wrote to the company and informed of this situation.In order to cancel the contract ; since it would be senseless to paid $1094 for apartment and parking space that would not and have not been used . The answer to his request was NO. So we had to help with this senseless situación. No “Thank You for your service”We are demanding refund and we have filed a complaint to Veteran’s Affair .
Customer Answer
Date: 07/30/2024
This is evidence of his hospitalization
and dates that we lease the apartment
Customer Answer
Date: 07/30/2024
This is evidence of his hospitalization
and dates that we lease the apartment
Business Response
Date: 07/30/2024
**** moved-in in on September 1, 2023. On September 14, 2023, an e-blase was An e-blast was sent to all residents, including ****, asking if anyone wanted to sign up as a show unit. **** responded, requesting a lease cancellation due to medical reasons. On September 15, 2023, ***** *******, the Leasing Marketing Manager, responded that lease cancellations are not offered, but **** has the option to reassign the lease. **** acknowledged understanding the process but asked for reconsideration due to his circumstances. (Correspondence attached) On January 19, 2024, *****, the Guarantor, responded to an e-blast email about the renewal deadline approaching at the end of January. ***** stated they were not interested in a lease renewal as he moved to Ocala and still paid for the apartment. (Attached) On March 4, 2024, ***** called in asking how to pay for the remainder of the lease via the portal and ****** ***, leasing Specialist, walked her through the process. ***** made a payment of $5,079.75 via Visa Payment to cover the entirety of the lease.

Based on this timeline and no further communication from **** about finding a reassignment, unfortunately, we are unable to forfeit your lease agreement and issue a refund for the entirety of the lease. While we sympathize and understand the situation in great detail, our lease agreement (attached) does not include The Lease termination Addendum applicable to Florida Statues 83.595 on lease terminations. Section 3, Default, does hold the signor of the lease & guarantor responsible for the lease.

We truly apologize for all inconvenience & hardships that this caused.
Customer Answer
Date: 08/06/2024
This complaint has not been resolved
please keep active this complaint
Customer Answer
Date: 09/11/2024
This is not what we were informed. Simple “they did not care from the very beginning”

We are not satisfied with this at all .

We were forced to pay and not use this unit .

And due to his emotional situation he went to your offices and asked for help but because of this his understanding of what you alleged said to him was not at all what at the peak of his mental meltdown was not at all clear for solutions.

Your company could have had the unit rented since it was the beginning of the university’s semester.

In summary, I want to proceed with BBB to continue getting a just settlement for **** who served this country 20 years.
Initial Complaint
Date:07/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a property from Bivens Cove apartments. **** ****** was the property manager at the time absolutely the worst experience ever. I was going through a tough time a d fell behind on rent so I applied to the our florida program and they approved me. Unfortunately I was still evicted with is fine. My issue is our florida cleared my balance leaving me with 0 dollars which I have pictures of the checks sent out. My security deposit however was never returned. They kept without sending a letter of damages or anything. They also claim I have a balance of 641 and reported it which is now on my credit. They infact ended up with more money because they got paid via put florida and kept my deposit. The collier companies are the management they are under. I reached out to them instead of dealing with the office and nothing.
Business Response
Date: 07/25/2024
Good Morning,
After investigating this complaint, we have zero record of ******* ******** living with us at any community owned by our company. However, she has been a lead or prospect at 6 different communities. Attached is the activity log for the guest card submitted by ******* at Bivens Cove community. There is zero lease documents, deposits paid, or applications paid. In addition, **** ****** has never been the Community Manager at Bivens Cove. According to the guest card, attached, **** ****** has never contacted ******* at Bivens Cove or any of our sister communities.
Unfortunately, we have zero payment records applied to an account at Biven's Cove with ******** name on it. We apologize but there is no way we are able to issue a refund or reviewing the situation.
Customer Answer
Date: 07/30/2024

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: ********

I am rejecting this response because: I also have physical copies of the checks sent out and the email thread between the property manger **** ****** and myself

Regards,

******* ********

Business Response
Date: 07/30/2024
Could you please provide that correspondence?
Customer Answer
Date: 08/06/2024

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: ********

I am rejecting this response because:Above is a copy of the move out statement with the remaining balance. Our florida sent our 3 checks worth 1249 and one for 69. She then kept a 1249 security deposit

Regards,

******* ********

Business Response
Date: 08/08/2024
Hi *******,
Sorry for the confusion. Since your account was from 2021 and sent to collections, it was not an "active" account. After reviewing your account, you were evicted due to failure to pay your rent in April of 2022. At the time when eviction was filed, you had not paid for February, the full balance of March, or April. When you are evicted, you do not receive your deposit back and it goes to cover the amount owed and any damage in your apartment home. The lease agreement signed on 11/12/2021 (attached) agrees to the terms regarding the lease for 12 months and aggreeing to pay rent for 12 full months and any other fees associated. If you fail to fulfill your lease agreement, unfortunately, you are in default of your lease. (This is covered in sections 1, 3, and 5 of your lease agreement.) Any claim towards your deposit (in section 5 of your lease) has to be made in writing to the resident within 15 days of move out. The writ of possession was completed by Alachua County Court was processed on April 19th, 2021. According to the attachment you provided, and the one attached from our records, this was completed and sent to the resident on April 29th, 2022, 10 days following the Writ of Possession. In addition, 3 pre-collection attempts were made on May 16, 2022, June 16, 2022, and July 27, 2022. Each outlined the amount owed.
We are not able to refund the deposit due to the lease being defaulted and the eviction being filed.
Business Response
Date: 08/08/2024
Hi *******,
Sorry for the confusion. Since your account was from 2021 and sent to collections, it was not an "active" account. After reviewing your account, you were evicted due to failure to pay your rent in April of 2022. At the time when eviction was filed, you had not paid for February, the full balance of March, or April. When you are evicted, you do not receive your deposit back and it goes to cover the amount owed and any damage in your apartment home. The lease agreement signed on 11/12/2021 (attached) agrees to the terms regarding the lease for 12 months and agreeing to pay rent for 12 full months and any other fees associated. If you fail to fulfill your lease agreement, unfortunately, you are in default of your lease. (This is covered in sections 1, 3, and 5 of your lease agreement.) Any claim towards your deposit (in section 5 of your lease) has to be made in writing to the resident within 15 days of move out. The writ of possession was completed by Alachua County Court was processed on April 19th, 2022. According to the attachment you provided, and the one attached from our records, this was completed and sent to the resident on April 29th, 2022, 10 days following the Writ of Possession. In addition, 3 pre-collection attempts were made on May 16, 2022, June 16, 2022, and July 27, 2022. Each outlined the amount owed.
We are not able to refund the deposit due to the lease being defaulted and the eviction being filed.
Initial Complaint
Date:07/18/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
First, I am a Retired United State Senior Chief Intelligence Officer. Due to the fact that my health condition had a crisis that after being hospitalized; I needed treatment at Gainesville Va. Facilities. And doctors recommended that I receive treatment on a daily ( Monday to Friday)
And that being said I also went to look for housing . That was College Park 2.
But a week and a half later my treatment was to be done in Qcala Va Outpatient Facility. At that moment ( August 28 signed contract and seven days aprox )plans changed. But I wrote and informed that I no longer was going to live there. And wanted contract cancellation. The Collier Company’s reply was “Can Not be cancelled “So with all that I was going through with PStd after serving our Country. I wrote emails and the same reply . In February my financial affairs could no longer keep paying and my parents used their credit card and to make matters worst financially they were charged a credit card fee for paying off the rest of the year 23-24 contract . On July 30 the contract ends . I am writing for your help since as I said this has caused burden on my household and on my mental emotional state . I can provide emails if necy
Business Response
Date: 07/24/2024
**** moved-in in on September 1, 2023. On September 14, 2023, an e-blase was An e-blast was sent to all residents, including ****, asking if anyone wanted to sign up as a show unit. **** responded, requesting a lease cancellation due to medical reasons. On September 15, 2023, ***** *******, the Leasing Marketing Manager, responded that lease cancellations are not offered, but **** has the option to reassign the lease. **** acknowledged understanding the process but asked for reconsideration due to his circumstances. (Correspondence attached) On January 19, 202, *****, the Guarantor, responded to an e-blast email about the renewal deadline approaching at the end of January. ***** stated they were not interested in a lease renewal as he moved to Ocala and still paid for the apartment. (Attached) On March 4, 2024, ***** called in asking how to pay for the remainder of the lease via the portal and ****** ***, leasing Specialist, walked her through the process. ***** made a payment of $5,079.75 via Visa Payment to cover the entirety of the lease.
Based on this timeline and no further communication from **** about finding a reassignment, unfortunately, we are unable to forfeit your lease agreement and issue a refund for the entirety of the lease. While we sympathize and understand the situation in great detail, our lease agreement (attached) does not include The Lease termination Addendum applicable to Florida Statues 83.595 on lease terminations. Section 3, Default, does hold the signor of the lease & guarantor responsible for the lease.
We truly apologize for all inconvenience & hardships that this caused.
Business Response
Date: 07/25/2024
**** moved-in in on September 1, 2023. On September 14, 2023, an e-blase was An e-blast was sent to all residents, including ****, asking if anyone wanted to sign up as a show unit. **** responded, requesting a lease cancellation due to medical reasons. On September 15, 2023, ***** *******, the Leasing Marketing Manager, responded that lease cancellations are not offered, but **** has the option to reassign the lease. **** acknowledged understanding the process but asked for reconsideration due to his circumstances. (Correspondence attached) On January 19, 202, *****, the Guarantor, responded to an e-blast email about the renewal deadline approaching at the end of January. ***** stated they were not interested in a lease renewal as he moved to Ocala and still paid for the apartment. (Attached) On March 4, 2024, ***** called in asking how to pay for the remainder of the lease via the portal and ****** ***, leasing Specialist, walked her through the process. ***** made a payment of $5,079.75 via Visa Payment to cover the entirety of the lease.

Based on this timeline and no further communication from **** about finding a reassignment, unfortunately, we are unable to forfeit your lease agreement and issue a refund for the entirety of the lease. While we sympathize and understand the situation in great detail, our lease agreement (attached) does not include The Lease termination Addendum applicable to Florida Statues 83.595 on lease terminations. Section 3, Default, does hold the signor of the lease & guarantor responsible for the lease.

We truly apologize for all inconvenience & hardships that this caused.
Initial Complaint
Date:07/06/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Collier company sent an email out explaining our end utility bill for our lease, overcharging dramatically. After speaking with one of the leasing specialists, **** ********, she explained that there was nothing she could do to adjust the inaccurate bill.
Business Response
Date: 07/18/2024
Thank you for bringing your concern to our attention. We take all feedback seriously and strive to provide clear and accurate billing for all our valued customers.
After reviewing your account, we have confirmed that the charges applied are correct and correspond to the utilities that were used previously. We understand that billing issues can be frustrating, and we would like to provide a detailed explanation to ensure there is no confusion. Below is a quick overview of your previous three invoices broken out by water and electric, as well as the calculation we used to get the totals. A computer will generate much more precise totals, but your charge of $191.33 is correct.
Calculation
Total 55.17 53.04 48.21
Electric 36.25 34.41 29.34 100/90 x 107 118.89
Water 18.92 18.63 18.87 61.50/90 x 107 +9% 73.12
192.01
We value your business and are committed to your satisfaction. If you have any further questions or need additional assistance, please do not hesitate to contact our us directly at ************. We are here to help and ensure you have a positive experience with us.
Thank you for your understanding and cooperation.

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