Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Computer Repair

M C Helper
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In searching for ****** ****** *******, their number came up. While believing it was ******* they were granted access to my sisters computer. After some time, they informed her she owed them money for the time spent on the phone. They offered to "Save" her money by agreeing to sign up for their service contract. While "Assisting" her in completing the documents for this service online (one of which was a review they sent to BBB) the installed various spyware on the computer. The computer is currently shut off and needs to be cleaned. Her credit card has been cancelled.

    This company falsely portrayed itself to be another company, bullied her into a year contract, compromised her computer all to take advantage of a ** year old woman.

    Business Response

    Date: 11/20/2024

    I am sorry to hear that *** ******* feels this way.

    As the BBB is aware, we go to great lengths to let our customers know who we are, what we do and how we operate (for 13 years).
    *** *******'s transaction has been refunded. A simple email or phone call could have very easily resolved this issue.

    Please let *** ******* know that this transaction has been refunded and the anti-virus will no longer be in effect and also that the  F-Secure anti-virus software and TeamViewer is NOT spyware.

    Thank you,

    *** ******

  • Initial Complaint

    Date:05/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was having problems with my ***** ********. It wasn't connecting to my ***** *******. I ******* ***** support and came up with MC ****er. I called them and they partially ****ed me. They walked me through a direct hookup to my printer, but not Wi-Fi printing. They talked me into signing up for a year of support for $199. This was on March 7th. I then had problems with my ********* ****** printing to my ***** *******. Again they walked me through direct connect, but not Wi-Fi. So on March 29th they charged me another $199 for support for the additional ********* ******. they said to call them back later to work on the Wi Fi issue. I didn't have time in April, but on May 3rd I had time to work with them to resolve my Wi-Fi problems. That's when I discovered their ***** **** **** was out of service, and realized I'd been ripped off by signing up for 1 years support.

    Business Response

    Date: 05/04/2023

    Hello,

    We have spoken with *** ****** and explained we are having network difficulties with one of our phone providers and are currently working with them to reslove their issues.  *** ****** has been given alternative phone numbers and emails, including mine (the owner in a welcome email) to reach us directly any time 24 hours a a day.

    Please see teh attached email as I believe this has already been resolved and the timing has been crossed up.

    Thank you,

    *** ******

M C Helper is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.