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Business Profile

Online Retailer

Trend Makers, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Sight Bulb and the memory card from LTD Commodities Jan.7. After receiving the bulb worked fine. Then a few days ago it stopped working, which I relied on for my husband has Alziehmers. I reset several times and did the due process that was required to no avail. I have tried calling The Trend Makers, who manufacture this device, at 973-287-5193 several times to be told not available at the moment. I tried emailing at [email protected] to be told the email is not valid. I have tried to do the right thing to seek help on a product that for a few short weeks. worked. They do not make available to help they say they provide.

    Business Response

    Date: 04/11/2025

    Hi Linda,
    I'm so sorry to hear about the inconvenience you
    experienced with the Sight Bulb by Trend Makers. We truly appreciate your
    patience, and we want to make things right.
    One of our customer service agents will reach out shortly
    to walk you through the following steps and ensure everything gets resolved
    smoothly.
    While our email and phone lines are working properly on our
    end, we understand how frustrating it must be if you have trouble getting
    through. Just in case, here's our Contact Us information for your
    reference:
    Customer Support Email:
    ?? [email protected]
    (Emails are answered during business hours, Monday–Friday, 9:00 AM – 8:00 PM
    EST)
    Phone Support:
    ?? 973-406-4452
    (Available Monday–Friday, 9:00 AM – 8:00 PM EST)
    At Trend Makers, we're committed to offering the best
    products and friendliest customer service possible. Please don't hesitate to
    reach out if you have any questions — we're here to help!
    Warm
    regards,
    Customer Service Team

    Customer Answer

    Date: 04/11/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 23151626, and find that this resolution is satisfactory to me.




    Sincerely,



    Linda ***********

  • Initial Complaint

    Date:01/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had purchased a powerfit elite it has stopped working the email it gives has a number for powerfit elite (973)287-5186 this number isn't working when you call the 18007661458 is only for orders when asked for a number they give you the (973)766-1458 number that isn't a working number

    Business Response

    Date: 02/05/2024

    Dear Joan-

    I will be more then happy to help you. Please kindly provide a proof or purchase or an order number?  Once this has been provided I will be more then happy to help you.

     

    Thank you 

    Rosa

  • Initial Complaint

    Date:01/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered their product and it was received just fine. It is a lightbulb camera for outdoor use, kind of like ring. Product did not meet one requirement which was it requires sdcard for storage and that was not advertised.

    I have been trying to return this for 6 weeks. They guarantee 30 day back returns. The item has not been opened and is still in the original box. I barely receive comms from customer service department and if I get a response they continually ask questions I have already given them the answer to. It has now been over 2 weeks since I gotten a reply and its obvious this is not a legit company, or their customer service is extremely terrible. See below of a few emails sent.

    -- Forwarded message --
    I have had zero response in fifteen days. For the love of god I just want to return this item and get a refund. Please respond. This is ridiculous!
    See below all the information that you have asked for multiple times.

    -- Forwarded message --
    On Mon, Dec 25, 2023 at 1:24?AM
    Can I get a response on this? I have provided more than enough information to you. All I want to do is return this item. See numerous emails below.

    -- Forwarded message --
    From: Timothy ***** <*****************>
    Date: Mon, Dec 11, 2023 at 9:46?AM
    Subject: Re: Customer Follow Up
    To: Customer Care

    See attached information once again, with screenshot below. I want this returned.
    This was ordered online via thechive.com promotion. The site I ordered from says "Purchasing here is buying directly from Sight Bulb, the inventors of the innovative solution" (see below screenshot from the link that i used showing details. Also see screenshot below of the actual order with webpage and details.

    Name - Timothy ***** *****
    Email used with order - *****************
    Shipping and Bililng Address - ***** ***** *** **, Sultan, WA 98294
    Phone # - ************
    Email address - *****************
    Order # 47761
    Reason for return - Does not meet customer satisfaction.

    Business Response

    Date: 02/06/2024

    Hi Timothy-
    To be clear, we are Sight Bulb by Trendmakers.  Please
    kindly email over an order number or proof or purchase of the Sight Bulb byTrendmakers?
    They are tons of competitors out there. If it is our product, I will be more than
    happy to help you.

    Thank you,
    Rosa *******
    Trend Makers, LLC



Trend Makers, LLC is NOT a BBB Accredited Business.

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