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            Business ProfilePlaytime Workshop

            Pet Supplies

            Contact Information

            443 SW 2nd Ave

            Ft Lauderdale, FL 33301

            Visit Website
            Email this Business
            (888) 510-3818

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            22 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            443 SW 2nd Ave, Ft Lauderdale, FL 33301
            Email this Business
            BBB File Opened:
            3/9/2023
            Years in Business:
            20
            Business Started:
            12/30/2003
            Business Management
            • Customer Service Manager
            Contact Information

            Principal

            • Customer Service Manager

            Customer Contact

            • Customer Service Manager
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            22 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/06/2023

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            I purchased a katimanjaro (Bigfoot) cat condo (Burgundy/Ivory) from Playtime Workshop on 10.06.22 and the company charged my bank account $584.98 on ********. On 10.07.22 received an email from ***** at Playtime Workshop that they received my order and it would take about **** weeks or so to receive via ****** I sent an email on 10.08.22 asking for a modification to the order and received response. On 12.10.22 I sent an email requesting status of my order (no response). On 12.14.22 left voicemail with company. Received email from ***** stating "Hey *****, Up late, all I do is work. With Xmas and New Years coming up, I looks like it will be after the holidays. I'm swamped and need to take some time off. If I go to fast I make mistakes.Hope it's cool, and Merry Xmas to you guys. ** *****. On 02.16.23 left voicemail (no response). On 02.24.23 left voicemail and email (no response). On 03.11.23 sent message through company website under "Contact" requesting status_refund, sent email through ******************************* (no response). Today, 04.06.23 left voicemail for *********** and ************** sent message through website under "Contract" and submitting a complain through the BBB. My next steps would be to contact a lawyer. I'm hoping this can be resolved through the BBB. I would like to get a refund with an apology from the company along with having this noted on their BBB record. Please let me know if you need anything else additional.
            Read 21 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Craig C

            08/07/2022

            I had only wished I found the BBB entries for Playtime Workshop prior to placing the order with them. It seems I have fallen for the same problem plaguing so many others who do business with this 'company'. Feb 2022 - Order placed with Playtime Workshop. Credit card billed for product and shipping. At the time of the order, product was advertised as shipping in ***** business days. Apr 2022 - No product or communication. Queried vendor. Vendor responded indicating order would now be 8 to 10 weeks, due to injury. June 2022 - No product or communication. Queried vender two times, after first query garnered no response. Vendor indicated the order still not started yet and that it would be another 6 to 8 more weeks. June 2022 - Requested order be cancelled and I be issued a full refund as it was now 18 weeks since ordered and the product wasn't even started yet. Vendor agreed to my cancellation and refund request. July 2022 - After 3 weeks of not receiving a refund on my credit card, I had to dispute the charge with my credit card company in order to receive a refund. It should be noted that the entire time the vendor was continually telling me 6 to 8 more weeks, or 8 to 10 weeks, their advertised shipping dates for the product remained unchanged. And it would be assumed they were still taking orders under that premise. Thankfully my Credit Card used has a long dispute window. Would be 0 stars if possible.
            Read 1 More Customer Review

            Local BBB

            BBB Serving Southeast Florida & the Caribbean

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            BBB Reports On

            BBB reports on known marketplace practices.

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