Business ProfileforWillie's Golf Cart Service & Repair LLC

*** ****** Very unhappy with this company. They came with high recommendations but we were unaware that Willie had sold the business. Phoned them for service and we were scheduled for the very next week. The repairman came and said that it was an easy fix. He actually had the part with him. My husband came in to let me know and upon returning to the garage, the guy had taken the part off of my husband’s cart to try it on mine to see if it worked. He did not even ask if that was okay because if he had we would have said NO. If he had the part, why would he have deemed it necessary to take my husbands cart apart. The repair call was $60.00 and the part was $20.00 except for the guy taking my husbands cart apart we were happy at that point. Upon driving my cart for the first time after the repair I went approximately 4 blocks from my house and the same thing happened. We phoned them and they said they had to order the part and would let us know when the new one came in to schedule the service. It was ironic that a week before the part came in my husbands cart broke down with the same issue. Our carts receive regular maintenance when necessary and we take excellent care of our possessions. To have this happen was maddening. He phoned Willie’s they said they would fix his cart when the ordered parts come in. They never phoned, my husband had to contact them ever so often to keep up on the ordered parts. They finally came in and service was scheduled. A different guy came this time, he said that the first guy did not put my husbands cart back together correctly nor did he fix mine correctly. In asking him why that was, he said that the other guy was not as qualified of a repair person! He proceeded to do the repair but mentioned that there were no guarantees that it would hold up. He indicated that it could last a month or years and if happened again we would need a new clutch to the tune of about $900! Well if both carts break down that would be $1800!