Complaints

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• Initial Complaint

  Date:01/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a condo A210 at Pier One in fort Walton Beach. On 12/20/2022 I was replacing the water heater and some water went into condo below mine A110. I told the owner of A110 to call a water mitigation specialist. he called out APEX Disaster Specialist. When they arrived they preasured me into signing some forms then started looking at the small amount of water and started talking about thousands of dollars that it would take to fix the spill. Within 30 minutes of their arrival I told them I did not want their services. I then called another service who gave me a reasonable estimate of $250 dollars and took care of the issue for that amount. Two days ago on January 11th I received an invoice for $318.31. I immediately called APEX and They rendered no services and please void the invoice. The have not responded. Of note, the wording on the invoice was rater threatening. I would like the invoice voided and for you to make a note as to their practices. Thank you for your attention.

  Business Response

  Date: 01/17/2023

  December 20th 2022
  Neighbor in the above (Lon) apartment replaced his water heater and he flooded (Cavan) the apartment below. They need water extraction.
  Neighbor (responsible for flooding and wants to pay for damages/services)
  *** *********
  ************
  
  Explained to owner that we needed to have a work authorization to start work, Owner signed the work authorization and crew members were initiated to respond
  Note: crew member had to leave an active job to respond to this water loss, approximate loss of labor in response equaled 4 man hours – which were billed to Mr. **********
  Per our conversation with Mr. ********* we did explain that the dry out could and would take days to complete. It is our belief that whomever responded likely did not properly dryout the structural components of the building(which typically leads to mold) and all they did was extract visible water – this would leave the structure wet.
  Had the dry out taken 3-4 days which we expected and estimated to Mr. ********* then it would have been in excess of $1000 for the dry out (an honest estimate which was provided)
  Mr ********* did not notify us of cancellation until our crew was on site. Our office is located in Freeport Fl. This was explained to Mr. ********* prior to our departure (This is while I (James ****** was personally on the phone with Mr. ********* prior to dispatching my self and crew member to extract water and deliver equipment) we left to go intercept the crew and inform them how to enter the area for delivery of drying equipment Mr. ********* called our office without notifying us (the people onsite) of the cancellation. We were called by the office and went back to meet with Mr. ********* and confirm cancellation. We then had to redirect the crew back to the office. Our bill stands as is. Had Mr. ********* not put us in a position of wasting so much of the crew members and my time we would not have to invoice for the project.
  
  We have included photos of the project conditions and a copy of the work authorization.
  

  Business Response

  Date: 01/24/2023

  We stand tall on our response, we responded to his emergency. Attached is evidence and the response from our project manager.

  Customer Answer

  Date: 01/25/2023

  
  
  Complaint: 18807433
  
  
  
  I am rejecting this response because:I am not in the habit of paying for getting an estimate. In fact, you never gave me a firm estimate. As you mentioned you were talking thousands of dollars.  When you kept upping the cost is when I declined your ESTIMATE which as I said was not firm but very nebulous and grandiose. What you were in fact doing was asking me to give you permission to run up the costs anyway you saw fit.  Your invoice proves that as you are asking over 300 dollars for what you say is 30 minutes of a couple of workers time. 
  
  
  
  Sincerely,
  
  
  
  *** *********