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Business Profile

Payroll Services

Vensure Employer Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payroll Services.

Complaints

This profile includes complaints for Vensure Employer Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vensure Employer Services has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/15/2022

      Type:Customer Service Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My quarterly payroll tax reports are being held hostage by Vensure. For four months I have requested via email, voicemail, and phone but no one from the company has responded our provided the requested payroll documents. I need assistance with getting my payroll accounting documents from this company.

      Business Response

      Date: 12/06/2022

      Our team is currently researching the issue for the client. We were not made aware of the request for payroll tax reports, so we are doing our best to contact the client with the information requested. 

      Customer Answer

      Date: 12/06/2022



      Complaint: 18402010



      I am rejecting this response because:



      Sincerely,



      Claressa *******

      Customer Answer

      Date: 12/06/2022

      I rejected the company's claim that they have no record of my request, have my account information or have tried to reach out to my organization prior too or subsequent to the filing of my complaint. I previously uploaded and submitted documents with our account credential to refresh their memory and hopefully release our tax documents that we have been requesting for over 6 months.  

    Vensure Employer Services is NOT a BBB Accredited Business.

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