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          Step One Automotive Group DBA Volkswagen Ft Walton Beach has 1 locations, listed below.

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            Business ProfileStep One Automotive Group DBA Volkswagen Ft Walton Beach

            New Car Dealers

            Contact Information

            130 Hollywood Blvd SW

            Fort Walton Beach, FL 32548-4778

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            Email this Business
            (850) 243-3171

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            12 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-
            This business is not BBB Accredited
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            Years in Business: 6

            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            Location of This Business
            130 Hollywood Blvd SW, Fort Walton Beach, FL 32548-4778
            Email this Business
            BBB File Opened:
            11/2/2018
            Years in Business:
            6
            Business Started:
            6/9/2017
            Type of Entity:
            Partnership
            Alternate Business Name
            • Step One Automotive Group DBA Subaru Fort Walton Beach
            Business Management
            • Mr. William Sauls, Corporate Officer
            • Mr. Shon Kingrey, Service Director
            Contact Information

            Principal

            • Ms. Maureen Bierman, Marketing Director

            Customer Contact

            • Mr. William Sauls, Corporate Officer
            • Mr. Shon Kingrey, Service Director
            • Ms. Maureen Bierman, Marketing Director
            • Ms. Marissa Geiger, Executive Assistant
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            12 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/06/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Concerning my 2015 VW CC VIN: ***************** Purchased 10/26/2015 Mileage: 54,000 During a recent service of my vehicle, a technician at this dealership noted that I needed to replace the engine's water pump, thermostat housing, and union. The cost quoted to me was nearly $1700.00. I declined as I have never noticed a coolant leak. However, I have since discovered that there has been a class action lawsuit against Volkswagen concerning the engine's water pump, thermostat housing, and union. My VIN is one of those that falls under the class action lawsuit... Michael ****, et al. v. Volkswagen Group of America, Inc., et al., Civil Action No. 2:21-cv-11251-MCA-MF. According to the lawsuit, VW has agreed to extend the warranty of the engine's water pump, thermostat housing, and union. This begs the question of why was I asked to pay so much for a service I didn't even know I needed. I have attempted to discuss this with the service manager, but so far, I have been unable to reach him. He has however, given my telephone number to all of the dealer's salesmen, as I have been bombarded with telephone calls in attempt to sell me a new car. One of the salesmen confirmed that he got my telephone number from the email I had sent to the service manager.
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            Read 11 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Melissa S

            04/17/2024

            I have been a customer at VW Ft. Walton Beach since 2015, having bought 2 vehicles from the dealership and had them complete all of my service/repair needs. In November 2023 - I took my vehicle in for an oil change and tire rotation. I was charged $29.99 for a tire rotation that I have later discovered was not completed and the service tech said my car was in "good shape." In Feb. 2024, I took my car in for an oil change and tire rotation per my mileage. When I left from that service appointment -- my tires were marked in the green area stating that my tires were in good shape. In March 2024 I started having issues with my car shaking and rattling when I drove. While out of town, and not close to a VW dealership, I stopped at a Firestone to have my tires balanced. However, once the service tech put my car on the lift noticed metal showing on my front two tires and the back two had several bald spots. The tech expressed concern that I was miles away from having a blow-out on the interstate. I reached out to the dealership in Fort Walton and spoke with the service manager with him only giving me an apology and stated that the tire tread was marked incorrectly. Even after being a customer at the dealership for 9 years --- it is obvious that the service department has been failing and continues to do so. If you do take your vehicle here -- I would definitely double check that all services have been completed and done correctly. They just lost a long-time customer.

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