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Business Profile

Florist

A Touch of Elegance Florist & Events LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/23/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered flowers thru Teleflora for a Christmas arrangement for my family in *******. The delivery was set and completed on 12/20/2022. The arrangement was awful and not what I selected or even close to a substitute. The ******* florist said they would deliver another arrangement which has never happened despite emails and phone calls. Their website makes a 100% satisfaction guarantee. It was to be a >$50.00 arrangement and was not even close. The red image in the vase I uploaded was what I ordered. The red ribbon vase arrangement was what was delivered. Not even close.Here is my email correspondence:Good morning. Our shop has been closed for the holidays. We will reopen on January 3rd. We will deliver a new bouquet for you.ATOE Admin On Thu, Dec 29, 2022, 11:24 AM Gatesthree <******************> wrote: Hello, I have been attempting to contact you in regards to an arrangement I ordered thru Teleflora which you accepted. I have made several calls and left a message. The delivery was to *** and ***********************, **** ********************************************************************* on 12/19/2022. The arrangement ordered was Telefloras precious Love Deluxe arrangement pictured here:

    Customer Answer

    Date: 01/23/2023

     
    Complaint: 18807069

    I am rejecting this response because: l have not received any resolution from The business or feedback at all. 


    Sincerely,

    ***********************

A Touch of Elegance Florist & Events LLC is NOT a BBB Accredited Business.

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