Customer ReviewsforSoma Intimates, LLC

Horrible I have been humiliated by them . I am done ! If you want to be put down, just call customer service ! Horrible people

First time placing an order, followed the guidelines as to sizing and sadly none of the items received fit.Apparently my items were not returnable, not even for an exchange.Instead they offer 10% on your next purchase....ABSURD!!

Have tried multiple times to like their product because customer service was always so good. Not this time. Poor product and poor service. Will be taking my dollars elsewhere.

Long term customer no longer! Quality and customer service is less than acceptable.

I have been purchasing from Soma online for years, 20 years or so. about 5 years ago something changed in their production of a style of bra. I returned it no hassle.November 2023, I purchased over $300. Same sizes as all these years, the gowns I buy in size small. Three new ones delivered, I cut off the price tags NOT the labels. I was about to laundry them, but decided to try it on because it looked baggier. And yes it was! Soma is refusing to exchanged unworn items purchased within the same month.I am no longer shopping at Soma. I spend $500 a year with them. For a lady on SS that's alot of money!

Quality of bras has dropped. I purchased two “Stunning Support Full Coverage” bras last year and BOTH had plastic inserts that broke. I purchased them online after the young salesperson in the store was completely unhelpful. When I brought the first one back to the store last spring to show them how it broke (I expected nothing) the sales clerk told me the bra was manufactured in 2001. How is that possible? She suggested a new style and I bought two, same size, same style but did not try on the second one and then found that second one was at least one size smaller but since I cut the tag off I was out of luck.

Stopped supporting in 2014 due to product quality decline. That and the cashier was rude as h*** when doing the return. Odd I thought I left a review....I first enjoyed going to them because I struggle finding bras that fit me well. I supported them for almost a decade. Was satisfied customer until they decided to have a decline in the quality of their product. After receiving defective bra after bra and not being able to return them I just said to h*** with it and fought for one. The cashier was rude as heck and almost refused me a return. I get it tag clipped no return. However, if youre so unsatisfied and ended up spending almost $100+ in bras (back in 2014 this was a lot of money.) I expect a return on my product especially if the straps break after 2 mo of use. When the store in my area first opened customer service was excellent. They fitted me correctly and made sure Id find a few that fit me before leaving. If they didnt have it in stock theyd happily ship it to your home address. Before the days of internet buying became popular. About 2012 I started running into quality issues with products. Any where from the material being shoddy, to the straps breaking after a couple mo, the elastic wearing out a lot sooner than 3 mo. The prices in their stores were already expensive to begin with and even by todays (2023) price standards theyre still expensive. I generally will spend more for quality but if I spend more and get less quality I shall not support your location.Another thing that was tediously annoying: They have their own cup sizes. Their sizes are unique to their distribution which sucker you into coming back. They are not traditional bra sizes.

Wish I could give zero stars. I went to return some bras that I hate the fit of. I was 4 days past the return date. These bras were brand new with tags. I asked if I could just exchange or get a merchandise credit. The answer was NO. Never had a store do this. My fitting was terrible too. Terrible customer service. Will never purchase anything from them again and share this with everyone I know.

I agree with the one customer who said **** should receive zero stars. I purchased two (2) bras, Unbelievable Lift, from them - First time purchase and will be the last time - The one bra left marks on my back. They were green marks, like I was wearing costume jewelry. I called CS and spoke to the representative. She told me that I was first customer ever to complain about this. She proceeded to tell me, again, that she had worked at Soma for three years and she never heard anyone complain. Pretty much, minimizing my concern. I wasnt even asking for a refund. She also told me that my bra was a year old. I purchased July, 2022. I called in May of 2023. It was not even a year. No resolution. A week after I called about the same bra, the metal piece on the back strap broke. I have never put the bra in a washing machine and always hand washed. I received an email asking how was their customer service and told them that I wasnt happy. Another representative called me and tried to help. I told her that I have the original receipt and asked them to replace the bra. I have not heard from them since. Do not purchase from this ridiculous company.

I was fitted for a vanishing bra. It felt so good. I was leaving for a months vacation so I purchased 9 of them. They worked great. I washed them when we returned home in a lingerie bag on cold with only laundry detergent as I was advised to do and I line dried them. When I wore them the bottom under the breast rolled up and cut. I called, but since it was over a month, they would not refund my money so I have 9 vanishing bras sitting in a drawer that have little to no support after one washing. I will. EVER purchase from SOMA again.