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Business Profile

Womens Clothing

Chico's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Womens Clothing.

Complaints

This profile includes complaints for Chico's's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Chico's has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Chico's

      11215 Metro Pkwy Fort Myers, FL 33966-1206

    • Chico's

      709 Mall Circle Dr Monroeville, PA 15146-2261

    • Chico's

      74 Plaza Frontenac St Des Peres, MO 63131-3510

    • Chico's

      6540 N Illinois St Ste 101 East Saint Louis, IL 62208-2158

    • Chico's

      14 W County Ctr Des Peres, MO 63131-3719

    Customer Complaints Summary

    • 51 total complaints in the last 3 years.
    • 20 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hadnt received a pair of pants I ordered with the rest of rest of my order that I had placed on 5/4. So on 5/16 I first tried online chat with a Chicos *** named ***** and he was rude and didnt help me trying to find out where my pants are, and I had to call their customer service *** who didnt give me her name and told me that they hadnt shipped out yet and I asked why I didnt get an email update on this and I have received the rest of my order but not these pants and she didnt offer an explanation and told me I would just have to wait and wouldnt let me cancel that part of my order. I received very rude treatment from both these customer service agents. I order from ********************** regularly and dont have such poor communication issues and treatment and I still havent received the pants or anyway to cancel them.

      Business Response

      Date: 07/18/2025

      As a follow up to the complaint submitted by **** Rom, we have a Chicos representative reaching out. We show the one order delivered on May 24th which was the last item on the order that wasnt delivered. We were only able to locate 3 orders in her account and nothing pending. We are happy to replace the order and refund her if the pants are still available. Hopefully when they connect the concern will be resolved.

      Sincerely,

      Corporate Customer Service
      ********************** FAS

    • Initial Complaint

      Date:07/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My sister bought me something in the store and is having them shipped to my house. Order L003330704250010036020100 You took her money on July 4th and have not sent her a single update. The customer service on the phone isnt of any help. They said I could just pay for it again but my sister already paid for it. Why should we pay for it again?? Im requesting it be reshipped and overnighted to me at no additional charge as its been 12 days and the order is clearly stuck and has yet to be shipped. Thank you

      Business Response

      Date: 07/18/2025

      After further research regarding the complaint submitted by ***** *******, it appears she is not the individual on the account. We are only able to discuss order updates, etc. with the account holder which is ****** *****. We have verified the order shipped via **** and it is shipping to *****.

      Sincerely,
      Corporate Customer Service
      ********************** FAS

    • Initial Complaint

      Date:07/11/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a piece of clothing that was a poncho with pom-pom detail upon the first wash and gentle cycle in a laundry bag as indicatedon the tag one of the pom-poms disintegrated so it is now unwearable I have been purchasing from Chicos for decades and has spent thousands of of dollars there this is my first negative experience in the chat with customer service. They would not even so much as give me a store credit for the $25 clearance item this item was made China so I am not surprised that the quality was poor.

      Business Response

      Date: 07/15/2025

      BBB:

      As a follow up to the complaint submitted by ******** *********, a message has been left for the customer. We are waiting to hear back from the customer to fully resolve.

      Sincerely,

      Corporate Customer Service
      ********************** FAS

    • Initial Complaint

      Date:06/03/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for two items on May 15th total $164.88, and received an order confirmation. To my distress, when I searched the online account two weeks later for tracking information, there is no information for that order number in my account. I have called the customer service twice. The first time, the agent could not find my order. They offered to reorder it, and I agreed. I searched the account daily, and again there was no tracking number nor was the order listed in my online account. I called customer service again. When the agent searched for my account, he was confused regarding the account phone number, delivery address and email. I gave him the order number and asked to cancel it because the items are now on sale. He stated he could not cancel it and remove the $164.88, because the order had been placed longer than 15 minutes, nor could he give me an ETA of the order.I then tried the chat, who found the order, but could not give me any ETA. She kept saying my only recourse was to return the items to the store and it could be resolved there. (I never received the items). I requested a tracking number which she couldn't give me. I requested a supervisor, and again she referred me to the customer service number or to the store, stating they have four supervisors and she could not give me one on the chat. I don't understand why there is no record of my order on my account, although I have a confirmation. I also don't understand why this can not be canceled and my $164.88 returned.

      Business Response

      Date: 06/09/2025

      BBB:

      In regard to this customer's complaint, we have been in contact with the customer directly to work to resolve.

      Sincerely,

      Corporate Customer Service

      *** ******/LOFT

       

      Customer Answer

      Date: 06/10/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      The business responded with the *** and the package was delivered 48 hours ago. I have also been advised of the option to return the order to the store for a full refund if I am not satisfied.

      Thank you BBB, it would not have been resolved otherwise.


      Sincerely,

      ****** *****

    • Initial Complaint

      Date:05/23/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased some items in a White House Black Market store. I was unable to return them to a store, so I called **** to inquire about returning by mail. The customer service ***resentative emailed me a *** return label. I mailed my return and included a copy of my original store receipt in the box. The *** tracking number says their warehouse received it on 4/17/2025. I have yet to receive a refund. Their website says it can take 2 weeks, and their customer service phone line says 30 days. It is now 5/23/2025.I have called or chatted with their customer service on at least 4 occasions. Each time I have been told something different about the timeline of my refund. During my last call, I was told they needed to fill out a form, and I would get the refund in 5-7 business days. However, the last *** I talked to on approximately 5/13/2025 said a *** had already filled something out on 5/7/2025. Every time I call, the timeline changes and my refund is pushed out. They have $251.11 of clothing I returned, but they have not refunded me--even though I have done everything I can think of to receive updates and try to remedy this through their customer service options. At this point, I have no confidence in receiving a refund without BBB assistance and need assistance.

      Business Response

      Date: 05/28/2025

      BBB:

      As a follow up to the complaint submitted by ******** Bicknell, we have submitted a request for the refund to be issued. If she hasnt already, she should receive her credit within 3-5 business days.

      Sincerely,

      Corporate Customer Service
      ********************** FAS

      Customer Answer

      Date: 06/02/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ********

    • Initial Complaint

      Date:05/23/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 18, I purchased items from this company and they were supposed to mail them to me. Today they said the items were delivered, however there were three adults home and nothing was delivered. In addition, they indicated that they cannot locate one of the items and had no idea where they are or when they would be delivered. I have tried to get my money back, and they have refused citing they wanted additional time to sort this out. However, there is no indication of what they will do and when this will be resolved. At this point I would like my money back to resolve this issue.

      Business Response

      Date: 05/28/2025


      As a follow up to the complaint submitted by ****** *******, we have requested the refund be issued. If she hasnt already, she should see a credit for $120.75 back to her card.

      Customer Answer

      Date: 05/29/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me; I will monitor for that refund.

      Sincerely,

      ****** *******

    • Initial Complaint

      Date:05/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a dress on April 4 and returned the dress due to fit. I was notified on April 29 that the return was received and that it would take 2-3 weeks to process my refund. As of May 15, 2025, I have not received another communication, so I reached out to check on status via the comapny's chat. The agent told me that it could take 4-6 weeks to receive my refund. I did not keep a copy of the chat. I reached out on the company's official ******** page, and they asked me to DM them, which I did. The agent demanded my phone number and called me on What's app, which I found strange. I was away from my phone, so I did not answer the call. They told me to call them back, which I did. The person who answered spoke very broken English, but we muddled through the conversation, He apologized for the delay and said they would offer me a full refund plus extra, all I had to do was download an app and fill out an application. I told the person this was fraudulent, and that I would report them and they hung up on me.

      Business Response

      Date: 05/21/2025

      BBB:

      As a follow up to ***** ************ complaint, Her refund was processed on May 16th for $171.60 back to her ****** account. Her return was received on 4/29. 

      Sincerely,

      Corporate Care
      Chicos FAS

    • Initial Complaint

      Date:05/15/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a double strand hematite necklace from Chico's on December 31, 2024. Reference S/O #*********. The necklace broke after the second time I wore it. I called Chico's customer service on May 14, 2025, just after 5 pm CST. I spoke with '*****' who said he could either create a return and have another sent to me or I could take it to a local store. Since there's not a Chico's near my residence, I opted to return the item by mail and have a replacement shipped. I asked ***** to check and see if the item was in stock. After waiting for a few minutes, he came back and said the necklace was not in stock but he would create a return and help me get a shipping label to return the item for a refund. ***** asked again when did I purchase the necklace. I told him the date again. His response was, "0000hhhh that too long. You can't return it." Well, that was not what he told me before.I want my money back for an item that I only wore twice. ***** refused to connect me with a supervisor even when I reminded him my call was being recorded (according to their system message). I want my money back and an apology from ***** for lying to me and wasting my time.

      Business Response

      Date: 05/16/2025

      BBB:

      As a follow up to the complaint submitted by ********** ********, we have processed a credit to her ****** account in the amount of $20.84. We are sorry for the overall inconvenience and the feedback has been shared.

      Sincerely,

      Corporate Customer Service
      ********************** FAS

      Customer Answer

      Date: 05/28/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Ms. ******, Thank you for your help!

      Sincerely,

      ********** ********

    • Initial Complaint

      Date:05/12/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Chicos continually accepts an order, sends email stating the order is on track and then cancels! Happened to me 3 times just recently and I see through reviews it happens to many others. They sell items at final sale and no returns. If you purchase matching items and they cancel an item, you are stuck with the other item.This seems to be fraud!

      Business Response

      Date: 05/13/2025

      As a follow up to the complaint submitted by **** ****, we are sorry to hear of the recent delivery issues with her Online Order. Unfortunately,when inventory levels are lower or further discounted items may cancel from the order prior to being fulfilled, It is our intent to fulfill all orders when possible and apologize this has not been the recent experience. We have shared her concerns for further review internally.

      Sincerely,

      Corporate Customer Care
      ********************** FAS

      Customer Answer

      Date: 05/14/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ****

    • Initial Complaint

      Date:04/17/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have ordered twice now one pair of pants at different times when they showed they were available in a size 10. The first order was cancelled and so I waited. Then chicos showed they had them available again so I ordered. Then I called chicos and spoke to someone and they said there were in stock and i would get them. I found out my order is cancelled again. I called and they tell me if the store has them and doesnt check there online order when they open and they sell them them to bad. That isnt right. They only go through 5 stores to look for them. I am out the jeans I wanted because they dont check there online orders like they should before they open. If i could have driven to ******* i would have got them. I am out the jeans i ordered and now i have to wait till the 23rd of april to see the money back on my debit card. That is unacceptable. I also am showing a picture where it shows the sizes and of course when i ordered the size 10 they had them in stock for three days. I ordered immediately when i saw them available and still no jeans. I am beyond frustrated with chicos and hope they can fix this.

      Business Response

      Date: 04/21/2025

      BBB:

      As a follow up to the complaint submitted by ******* ******, we are sorry for the difficulty attempting to obtain the jeans. Unfortunately, the item was Final Sale which explains why the items were canceling as inventory was low. We attempted to locate the item again at the store but it is no longer available. We would not be able to process a refund for the items since the orders never shipped. The authorization hold should have been released by now. Again, we are sorry for the overall disappointment. The feedback will be shared internally.

      Sincerely,

      Corporate Customer Care
      ********************** FAS

    Chico's is NOT a BBB Accredited Business.

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