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Business Profile

Windows

Professional Window and Door Consultants, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Windows.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/14/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There was a signed contract (6/13/2023) between the business and myself for a patio door installation with a high impact sliding glass door. The deposit was cleared through my bank on May 19, 2023. The work was to begin ***** weeks from the signed date of the contract. I began contacting the business on 11/27/2023 through phone calls, emails, and texts. You cannot leave a message as the voice mailbox is full. The owner is not responding to emails or texts. There has been no work started at the address-*********************************************************************************************************. I cannot even get an answer as to the status of the ordering of the doors.

  • Initial Complaint

    Date:11/16/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1.On March 11, 2023 I was provided with a quotation to install replacement windows and doors in my home by Professional ***************************** Consultants, **** (PW&DC);2.A deposit of $12,000.00 was made to PW&** on 04/07/2023;3.PW&** was to install new windows in my home ***** weeks from the date of the contract;4.PW&** has not installed the windows and will not make contact with me to provide the status of the installation;5.A demand letter was sent to PW&**, Certified, Return Receipt Requested, on or about 10/03/2023 to install the windows or return the deposit, and they have not attempted to resolve this matter;6.The account/order/tracking number is unknown;7.This issue does not involve advertising except referral from a neighbor who had windows installed by PW&**.

  • Initial Complaint

    Date:10/30/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date, January 20, 2022 the company was to install windows and sliding doors total bill was to be ****** a deposit of ******* was given to ********************* to order windows and start the work To date the windows were never ordered and the work never began Numerous phone calls and texts have been sent with no response from ********************* Now all i want is to get my money back After reading the reviews I can no longer trust ********************* to do any further work on my home

    Business Response

    Date: 11/14/2023

    Good evening, 

    Yes, I have a contract to install windows and patio doors. I was contacted by *****, and we did agree to install only the windows. However, my vendor requires the remaining balance to be paid in full on all products. I can assure you that all 3 windows and 2 patio doors are manufactured and are at my vendor. Please contact **** at ************ to verify that the product is there and ready for pick up.

    Customer Answer

    Date: 11/21/2023

     
    Complaint: 20794893

    I am rejecting this response because:

     

    My contract does not call for payment in advance.  I have made the required down payment.  The vendor has had these funds since Feb 2022. He has used these funds for other purposes other than to pay his supplier.  He scheduled an installation after the Memorial Day holiday this year.  He cancelled the appointment it seems because he does not have the funds to pay his supplier.  He has been unresponsive to repeated calls and attempts to reschedule.  His business is not located where he lists in his advertising.  He agreed to install only the windows for an agreed upon price of $1,000 more than my down payment yet he fails to honor that agreement as well.  

    Sincerely,

    *******************************

Professional Window and Door Consultants, Inc. is NOT a BBB Accredited Business.

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