We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Water Purification Equipment

Entek Environmental Technologies

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Purification Equipment.

Complaints

This profile includes complaints for Entek Environmental Technologies's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Entek Environmental Technologies has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 17 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/17/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had annual service and noticeable difference where water is not as soft and not sure if even working because salt level not going down. Have tried multiple times to submit this on Entek website and call to no avail. Desire for somebody to come out and fix even if costs extra after having annual service trying to maintain and not break the system.

      Business Response

      Date: 06/17/2025

      Tell us Entek Environmental Technologies is one of several brands of water treatment equipment produced by ******* Water LLC. We wholesale our systems throughout the **, ******, and *********** for sale by water treatment professionals only. We do not market, sell or service equipment directly.Please contact the dealer you purchased the equipment from for a resolution. If you do not know the dealer, please call our office ************ for assistance.why here...

      Customer Answer

      Date: 06/17/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ******

    • Initial Complaint

      Date:05/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had our machine serviced about 2 months ago. The machine never functioned correctly after the service. My husband and I both called and left multiple messages with the after hours line (due to work schedules this was the only time we were able to call). Finally after speaking with the office they state they will not come and assess the problem and repair until we pay the balance of the prior repair even though that visit didnt fix the problem! They claim it worked fine when their tech was here.well it might have but that night when it went to process it didnt not so now here we are! ******** company, wouldnt recommend! If we pay for the service that didnt fix anything we will yet again have another set of bill.i dont see how thats fair and good customer service at all

      Business Response

      Date: 05/19/2025

      Entek Environmental Technologies is one of several brands of water treatment equipment produced by ******* Water LLC. We wholesale our systems throughout the **, ******, and *********** for sale by water treatment professionals only. We do not market, sell or service equipment directly.Please contact the dealer you purchased the equipment from for a resolution. If you do not know the dealer, please call our office ************ for assistance.

    • Initial Complaint

      Date:11/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchase a water system from Entek on 5/24/2023, it includes a 5year warranty. Our system stopped working, I called on 10/19/2024 and left a message, I called again on 10/24/2024 and again left a message. On 10/25/2025 I received a phone call from Entek stating they are overwhelmed with calls and service requested that they would call back to get me scheduled to service our water system. I called again today to find out our status and was told very rudely that they can not accommodate me at this time. I was asked to be scheduled for a service call and was denied again. It seems this systems are made poorly and once they have your money they no longer want to deal with you. Be warned not to fall victim to their unethical business practices.

      Business Response

      Date: 11/07/2024

      Mr. ******,

      I apologize for your frustration.  You failed to mention in your complaint that you are in an area of ******* that was impacted by 2 major hurricanes within a few weeks of each other.  Unfortunately, there are many people with more urgent needs we needed to address first (such as not having water in their home).  I am sorry you feel your needs are more important that theirs, but I can assure you that we will service your unit as soon as possible.

      Business Response

      Date: 11/26/2024

      Mr. ******,

      I apologize for your frustration.  You failed to mention in your complaint that you are in an area of ******* that was impacted by 2 major hurricanes within a few weeks of each other.  Unfortunately, there are many people with more urgent needs we needed to address first (such as not having water in their home).  I am sorry you feel your needs are more important that theirs, but I can assure you that we will service your unit as soon as possible.

    • Initial Complaint

      Date:09/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Entek water softener systems. My water softener has broken down and stopped working a total of 15 times in 2 years. They have put in a new unit and it still breaks down every 3-4 months. I had another water softner Service look at my unit and they said its a$400 unit they charged my wife $7000 for. And it breaks down every 3-4 months and cost $250 each time to fix.

      Business Response

      Date: 09/30/2024

      I'm not sure what the purpose of this complaint is.  If you need service (not stated), please contact the office at ************. You have not had 15 service calls.  Our records show you have had a total of 4 service visits.  Unfortunately things do happen to mechanical appliances which is why 3 were covered under your warranty and you were charged $0.  The other service was an elective, preventative maintenance that was paid. 

    • Initial Complaint

      Date:08/20/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just moved to ******* recently and received a letter in the mail to have water testing at my house in exchange for a $100 gift card. A tech came to my house at the end of July and did the water testing and was here for an hour and ****************************************** the prices, she said I would receive the gift card via mail within 5 days. I did not receive the gift card and called the company. They gave me another number to call to check on the status of the gift card. I have called at least 6 times this month and each time they say a manager will call me back. A manager has not called me back. I asked to speak with the manager and they said the manager doesn't take phone calls that they only call people back. I feel like this company is a scam and would like to receive my gift card. I also don't want others to waste their day with this company. Would you be able to help me? Thanks very much and have a great day.

      Business Response

      Date: 08/20/2024

      I apologize for the delay in getting the response you were looking for. The appointment was only 3 weeks ago, and while that may seem unreasonable to you, we have been dealing with staffing shortages due to illness for the past week.  I am making sure an electronic gift card is being sent to you today.

      Customer Answer

      Date: 08/22/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:04/24/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I financed a water softener from Entek back in 2018. They explained to me I would have a lifetime warranty. However when my water softener is not working and I asked them come troubleshoot to see it. They have not reached back out to me after numerous emails and voicemails. I just want it fixed. The equipment at a point worked now it doesnt.

      Business Response

      Date: 04/24/2024

      Entek Environmental Technologies is one of several brands of water treatment equipment produced by Safe Water Alliance LLC. We wholesale our systems throughout the **, ******, and *********** for sale by water treatment professionals only. We do not market, sell or service equipment directly.Please contact the dealer you purchased the equipment from for resolution. If you do not know the dealer, please call our office ************ for assistance.

    • Initial Complaint

      Date:12/21/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a water filtration system and Im not sure how long its been working correctly. Went to put salt in the brine tank and it was totally dead. Its November and this was fully serviced in August when something was leaking and water ran for several days from the system onto my front yard while we were away. Calling them is pretty much useless because the secretary wont answer the phone 9/10 times. When she does answer she wont schedule a service now and sends me to leave someone a voice mail. In August to get someone to come out I ended up calling 2 other employees that left the business for poor business. I paid thousands of dollars for this and just want it to work.

      Business Response

      Date: 01/04/2024

      We are addressing the customer's issues.

      Customer Answer

      Date: 01/08/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************************

    • Initial Complaint

      Date:12/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/30/23 we purchased the water softener and a few days later was installed. However they left the water discharge line in the yard and this salty water has killed my grass and is contaminating the city's drinking water. I called a month ago and they said that they will come out and connect the tubing to the house plumbing discharge line with an air gap but one month later I am still waiting. I called back last week and the secretary **** the phone on me . ***** the manager won't return my calls. They were quick to sell me a product and now they refuse to finish the job right. I will get a fine from the county if this issue is not resolve soon.they also refuse to come out and test my water. I call this senior abuse.

      Business Response

      Date: 12/06/2023

      Entek Environmental Technologies is one of several brands of water treatment equipment produced by Safe Water Alliance LLC. ************ our systems throughout the **, ******, and *********** for sale by water treatment ******************. We do not market, sell or service equipment directly.Please contact the dealer you purchased the equipment from for resolution. If you do not know the dealer, please call our office ************ for assistance.

      Customer Answer

      Date: 12/06/2023

       
      Complaint: 20956911

      I am rejecting this response because:That's the same response they give to all complaints. We bought the system from them and they send a crew to install the water softener. They are responsible for the poor job they did..This is the business address:************************************************************************* . Telephone #  ************.Dealer of ***************** & Consulting Inc.  get solarwater.com. This is the information on my purchased Agreement.  Thank you for your help.ps.If you look at others complaints , that's the same response they give.thanks , ***********************; 12/6/23 585 615 2794. 



      Sincerely,

      ***************************

      Business Response

      Date: 12/07/2023

      Which is why your complaint should be with *****************, not the manufacturer (Entek).  Your complaint is also invalid because you are the one that pulled the drain (which was properly installed).  I am attaching the actual installation pictures showing no drain laying on the ground. It is the customer not answering return calls, not the company.  This is why the BBB should investigate complaints prior to posting them.

    • Initial Complaint

      Date:06/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an Entek water Softner/purifier 1.5 yr ago. My husband just went to fill salt and noticed the unit was completely dead. I placed 4 calls to the company over 3 days. Finally today I get a call back and the lady said it will cost me $150 for them to come out. Non- refundable. She said it might be the battery the sales man said the solar panel will charge it and you wont have to touch it for 10 hrs!!I feel this company is just a rip off. I called them out before as I literally feel zero different in the softness of water and still have water stain etc on shower door. He told me to spray with vinegar to clean. SMH.

      Business Response

      Date: 07/04/2023

      Yes, the solar panel recharges the battery. Batteries dont last forever. Battery life is dependent on several factors that can not be controlled or predicted.

    • Initial Complaint

      Date:06/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last year around July 2022 I Purchased a water softener system from Entek.. I was made false promises I was told that I would receive soaps for up to six years or $7074 worth which ever one came first I placed two orders for soap totaling a couple hundred bucks and thats it. No longer allowed to place any more orders not to mention my machine didnt work for almost an entire year and I couldnt contact anyone the person who sold it to me call me condescending and a scammer and told me to contact the **** number which I tried and could not get a hold of anyone until last month. I finally got my equipment fixed, but was told that the salesman did nothing wrong and I spent my points how I spent my points on soap and basically I have to deal with it. I showed them text messages from the salesman calling me a scammer and condescending being extremely rude and nasty and the promises that the salesman made to me for the soaps I did not spend $7074 on soaps I was never told that I only had a certain amount of points to spend. This place is full of scammers. I had to use the soap I ordered on hard water because my equipment wasnt working so I basically did not get the full use out of the soap that I did order. Its ridiculous. Its like once they sell something to you youre just another dummy they got money from I pay full price for my water softener system, I didnt make payments on it thats why the seller was initially upset because I told him I did not trust him with my Social Security number so I paid for the equipment in full worst mistake of my life because I could not get a hold of anyone to come fix it. The person who installed it, installed it wrong. They do anything to sell an item to you. They will tell you many lies.

      Business Response

      Date: 06/22/2023

      Entek Environmental Technologies is one of several brands of water treatment equipment produced by Safe Water Alliance LLC. We wholesale our systems throughout the **, ******, and *********** for sale by water treatment ******************. We do not market, sell or service equipment directly.Please contact the dealer you purchased the equipment from for resolution. If you do not know the dealer, please call our office ************ for assistance.

      Customer Answer

      Date: 06/26/2023

       
      Complaint: 20161747

      I am rejecting this response because:

      Sincerely,

      *********************

    Entek Environmental Technologies is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.