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Business Profile

Spray Foam Insulation Contractors

Ameritech Flooring and Insulation Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Spray Foam Insulation Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/07/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted with Ameritech Flooring and Insulation *** also known as AFI Sprayfoam Insulation to insulated the attic at our vacation house in ****** in April 2022. We flew back to ************* just prior to the work being done that month. On 4/27 we were made aware from a friend checking on the house that there was a hole through the ceiling in back bedroom approximately 1x2. I immediately contacted **** the owner of AFI of the issue. He at first denied it could be his workers that caused the hole through the ceiling. I sent him a picture that showed it was obvious that the hole was caused by someone stepping through the ceiling from the attic. I also explained that the house was vacant the whole month other than his workers, and with the Sheetrock hanging down from the edge of the hole you could clearly see that the ceiling was stepped through from above. He then agreed to pay for the damages. The first week of May I hired a trusted contractor who I have known and used for the last 10 years. He repaired the ceiling, matched the existing texture perfectly, and painted the entire ceiling in that bedroom. (The entire ceiling in that room needed to be painted in order to not show up as evidence of a patch.) I proceeded to send **** a picture of the repair and a copy of the invoice for $450. I also sent him our ************* address. He thanked me through a text for that information. A few weeks went by, and after not seeing a check I called ****, he informed me that he sent the check. I explained I have not received it. He said he would check on it with his office. On June 17th I texted him and informed him that I still havent seen the check and havent been able to reach him by phone numerous times. He called me and said he was out of the country but would take care of it. On August 23rd I texted him my address again to make sure he had it right. He responded to that text with ok. Since that time **** has ignored all phone calls and text messages.

    Business Response

    Date: 11/21/2022

    Yes I did have to pay $450 for the repairs we had a secretary she supposed to send a check payment but then she quit later in august and probably she never send the check !
    I did give them a discount of $500 for the insulation job and they made payments thru a credit card and I never charged them for credit card fee! But Ill  mail them the check myself  of $450 today to the address I have on text message he send it to me ! 

    Customer Answer

    Date: 11/22/2022

     
    Better Business Bureau:
    Any discussion of a discount was made prior to hiring AFI. In addition, we would have happily paid by check if asked.
    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory. 
    Sincerely,

    ********************

    Customer Answer

    Date: 01/19/2023

    Regarding my complaint with Ameritech Flooring and Insulation case
    #********; The owner of the company called me on or around 11/22/22 stating
    he would mail me a check for the $450 amount he admitted he owned.
     I responded to BBB that I accepted the owners response.
     I have not received the check and he has not responded to a text message I
    sent him 1/11/23.
    This case has not been resolved.

Ameritech Flooring and Insulation Inc. is NOT a BBB Accredited Business.

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