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Business Profile

Screen Enclosures

Fabri-Tech Screen Enclosures, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Screen Enclosures.

Complaints

Customer Complaints Summary

  • 32 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/02/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March of 2022 we initiated a screen enclosure project for our front and back lanai areas. We issued a check for 11k ish for a deposit in April of 22. . Nothing happened until I called in October requesting to cancel the order (weve decided to put house on market. This was explained to Fabritech) when we were told it could be completed by December. So we decided to continue w the project. Now its February and we are sitting with a half completed project and no lanai at all.now they have ****** of our money. And we cannot put house on market. And no insight from Fabritech as to when we can expect completion. They explain that the pool company jobs get priority and cite staff shortages. These people continue to advertise for new business yet cannot fulfill even the most aged contracts.

    Business Response

    Date: 02/06/2023

    I have made aware of the situation the homeowner is in with regarding to his or her job. I will expected all efforts to get this done in a more timely fashion. We are expecencing major delays not only due to contracted work with the pool gc being extra busy before the storm. We have had many issues with aquiring additional labor to help with the extra ampunt of work added. I will reach out to the homeowner today and give an update.

    Customer Answer

    Date: 02/15/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    ************************************************

Fabri-Tech Screen Enclosures, LLC is NOT a BBB Accredited Business.

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