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Business Profile

RV Dealers

RV One Superstores - Fort Myers

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for RV One Superstores - Fort Myers's headquarters and its corporate-owned locations. To view all corporate locations, see

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RV One Superstores - Fort Myers has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/11/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back in November 2022, I purchased a 2022 ******** ******* High Country from Holiday World Rv out of **** *****. On January 29, heavy rain rolled through south Florida. Water began pouring inside the unit (I have photos and videos). On Feb 3, I reached out to Rv one out of Ft. Myers which they agreed to service my unit. They scheduled me for Feb 28 for drop off service. It is now April 11 and when I do get a hold of RV One, they tell me we are waiting for a bay to open. They constantly ignore my phone calls. They only answer when I call from another phone. I constantly tell them I need the unit before May ************************ away. Is there anything we can do? If there is anything, please let reach out as I'm desperate. Thank you so much! -***********************

      Business Response

      Date: 04/11/2023

      Good afternoon,

      Customer Mr. *********************** did make an appointment to have his camper dropped off at the  Fort Myers location. *********** was contacted through text messaging on 3/25/2023. At this point we were, and are still waiting for an available technician to become available, as we are scheduling work 6-8 weeks in advance.

       

      ************ was given the opportunity to pick up his coach and bring it elsewhere for repairs. I can only assume that he is finding the same waiting period at all other locations, because he has not picked up or contacted us that he was planning on doing so.  We are doing the very best to keep up with the demand for service.

      Thank you

      ***********************

       

      Customer Answer

      Date: 04/13/2023

       
      Complaint: 19922082

      I am rejecting this response because: I find that difficult to believe because I've not received any phone calls or Text messages regarding my Rv (please see the attached photo about the text message from RV ONE). 
      On February 7, 2023, I contacted RV ONE service **** about dropping off my RV unit for repairs. I was greeted by ********************************* (one of the service advisors). I emailed her photos and videos of my unit and areas that needed repair. She scheduled me for a drop-off appointment on February 28, 2023. I arrived at Rv One super center for my scheduled drop-off appointment. I asked the service adviser how long it would take to repair the unit. Their response was, " We'll contact you next week."
      Next week comes around, and I've yet to receive a phone call updating me about my unit. From the timeline of February 28, 2023, to April 13, 2023, I've made a total of 29 calls (not to include phone calls on other phones) to RV One with no response as to the status of my unit (I am ***** to provide phone records). Finally, on Monday, April 10, 2023, at about 4:00 PM, I called RV One, advising them I would pick up my unit this week.
      I scheduled my unit for service at another location for Tuesday, April 18, 2023 ( I can provide confirmation). 

      Phone call attempts:

      4/10/23 1333

      04/10/23 1116

      04/07/23 1640

      04/11/23 1234

      04/11/23 1223

      04/10/23 1333

      04/10/23 1116

      04/07/23 1640

      04/07/23 1523

      04/07/23 1506

      04/06/23 1604

      04/06/23 1440

      04/06/23 1348

      04/06/23 1206

      03/24/223 1649

      03/21/23 1651

      03/21/23 1440

      03/21/23 1439

      03/03/23 1528

      03/03/23 1624

      03/03/23 1648

      03/14/23 1624

      03/15/23 1209

      03/16/23 1616

      03/17/23 1629

       

      02/27/23 1300

      02/27/23 1626

       



      Sincerely,

      ***********************

    RV One Superstores - Fort Myers is NOT a BBB Accredited Business.

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