We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Radiology

Radiology Regional Center PA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radiology.

Complaints

This profile includes complaints for Radiology Regional Center PA's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Radiology Regional Center PA has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 21 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/09/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Dr. ***** ordered a MRI and I had it done on Feb ******* and paid my copay as requested of $180. and they sent a bill to my insurance ******************** for 2 MIR's instead of 1. and now requesting me to pay a 2nd copay of $180. I asked my Dr. ***** what she ordered and she replied 1 not 2 as they are billing me. They will not answer the phone when myself and my insurance call them to resolve this issue.I don't know what to do. Any help would be great.Thank you,***** **** ***

      Business Response

      Date: 04/24/2025

      Per the attached order the physician requested an MRI for lumbar and sacral which is 2 procedures. The patient's insurance charges copayments per procedure not per diem. The second copay is the patient's responsibility. The patient's account has documented conversations with the billing office on 3/21/25 and 4/9/25 along with speaking to our Senior Physician Administrator on 4/23/25 and 4/24/25. 

    • Initial Complaint

      Date:03/17/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was very sick and went to MD Now and she sent me to Radiology Regional, for an r ray of my chest to see if I had pneumonia in my lungs she said she could not give me any medicine for pneumonia until I went and got an X-ray of my chest to make sure I had it. MD urgent Care said they did not have an X-ray tech at their location. So I went to Radiology Regional and they took an X-ray of my chest and read it and said my lungs were clear. So the physician on duty said she was not going to give me anything because they told her I didnt have pneumonia. Date of service was 12/04/24. Went to get X-rays on 12/05/24. Mean time I could not get a doctors appointment at my doctors office until the next Tuesday and she sent me to millium to get a cat scan and I had pneumonia in two spots on my lung. So my insurance company paid Radiology Regional ***** for the chest X-ray which they either took wrong or the technician read it wrong when I did have pneumonia, my lungs were not clear as they stated. So I feel like the ***** is enough and feel like I should not have to pay the ***** for them reading a X-ray wrong. I was extremely sick.

    • Initial Complaint

      Date:03/17/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I pay $800 a month out of pocket for commercial insurance. When scheduling my appointment for a scan I asked them to run my insurance & provide me with the cost of the scan. I was told they would run a test claim the day prior to my appointment. I called the day prior & was told they ran a test ********** portion was $0. A month later I receive a bill for $607 & that is after running it through my insurance. I contacted the billing department & was told by the billing supervisor that they do not run test claims & do not tell patients how much their procedures will cost unless your self pay. Im sorry but that is just not right, every patient should be aware of their charges prior to receiving any services. If I had know the cost I would have refused the procedure & gone elsewhere. How is it that medical facilities can just charge what they want without advising the patient of the charges? This should be illegal & this is why healthcare is as bad as it is. They state they stand by price transparency but they do not. I can not afford this bill & now am being threatened of being sent to collections.

      Business Response

      Date: 04/24/2025

      Test claims are never sent to insurance companies to provide procedure costs. The ************** has one documented call from this patient, and it was not with a supervisor.  The patient's insurance is reprocessing the claim due to their error in processing the claim to the subscriber's deductible. Patient must allow 30 to 45 days for this review.

    • Initial Complaint

      Date:03/07/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid what was estimated I would owe for my daughter's MRI after insurance on the day of service. Later received an *** that stated my portion was less than what I have paid. Trying to reach the billing department - completely impossible! No human answers the phone. Voicemail is full - cannot leave a message. Live chat is not helpful, and tells me to keep calling billing and leave a voicemail. Voicemail is still full. Who has time for that? This is unacceptable. We are not talking a lot of money, but if I had not noticed this billing error IN THEIR FAVOR then I doubt anyone would ever reach out to me.

      Business Response

      Date: 03/11/2025

      The refund of $10.97 will be issues this week and mailed to the address on file

      Customer Answer

      Date: 04/16/2025

       
      Complaint: 23030322

      My 14 year old daughter received an MRI in November of 2024. We were told that our insurance would cover all but $200 co-pay, so we paid the balance of $200 the day that we were seen. Later, I noticed that the insurance EOB said that we owed less than $200, so I tried to contact the office to ask about a refund. The billing department is nearly impossible to reach, and as I was traveling internationally and could not keep calling repeatedly from ****, I decided to file a complaint here with BBB. My complaint was answered quickly, and a refund check was sent out. Shortly after that, I received another bill for the same procedure! I contacted the insurance company to find out a) why there would be a second bill, and b) why the out-of-pocket cost was so much higher than the first bill. ***************** said I was double billed, and the second bill/claim should not have been sent. I do not believe this was an accident; I believe the second bill was sent in retribution because I had opened the previous complaint with BBB.

      Sincerely,

      ****** *******

      Business Response

      Date: 04/24/2025

      The information you provided is incorrect. The patient should review the ***'s received from her insurance company, which state they took their initial payment back and reprocessed the patients claim. We do not have a balance due for this patient.

      Customer Answer

      Date: 04/25/2025

       

    • Initial Complaint

      Date:02/20/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      aAfter months of waiting for my ******************** they did not follow Md orders. I had a sonogram and mammogram ordered after pre- Cancer cells were diagnosed. All paperwork sent. I get to the office and they had me as screening not diagnostic and refused to do the sonogram that was ordered by the oncologist. Now I have to go somewhere else. I was livid how they don't follow the orders but follow protocols. Ridiculous ! ***** the manager tried to justify the protocols and apologized as I was not notified sooner. Really? You had 4 months!!! Now I have to go somewhere else. never again!!

    • Initial Complaint

      Date:02/11/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had a CT lung screening and have waited for results and over a week later still no results, I called twice, chatted online with customer service, who told me to call medical records department, which I did 2 times. I requested the result report 2 times. I spoke with my physician who ordered it, they called them, and we keep being told that the report has not come in from the radiologist yet. I explained I have a follow up with my doctor this week, but they just keep telling me the report of results are not ready yet. I understand this may not be a priority for Radiology Regionals radiologist, but it is important to me as the patient that entrusted them to have results available to me and my health care provider. They did send the images but we are not radiologists trained to read the image. Which is why we need the radiologist to read the images ( available immediately on the screen with CT scan) so not sure why over a week later we still have no report. Why would a health care facility upload images to the patient with no results or report. I look at the images and am left trying to figure out if something is abnormal or normal, trying to look up normal and abnormal CT results online to compare. It just seems like this is not good practice to send the imaging with zero results report. My follow up with my physician is now one day from now and we have no results to discuss recommendations based on this CT scan.

      Customer Answer

      Date: 02/12/2025

       
      Better Business Bureau:

      Has been resolved I finally received the report of findings just today. More than a week late, but it is now resolved, thank you so much for your help.  

      Sincerely,

      ****** **********

    • Initial Complaint

      Date:02/11/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son, when he was in high school, received a service at Radiology Regional. Over 3 years later, they just sent us a bill in January 2025 saying that we had a balance due as they mistakenly billed the wrong insurance somehow. They billed an insurance that my son has never had and he has had ******** since the day he was born. They refused to resolve this issue and correct the insurance. They sent a bill from over 3 years ago that they just found the balance for. We were never contacted before. My son is now an adult .The bill was due on February 6th, 2025. We already received a bill from a collections bureau dated for February 3rd, 2025. So, they sent it to collections before it was due. Additionally, my son doesn't live at the address they sent the bills to. They also gave patient information over the phone to a person who lives in my home but was not authorized to discuss my son's issue.

      Business Response

      Date: 03/11/2025

      Patients parents provided **************************** at the time of service. Our financial department provided the father with an estimate of the copayment amount that would be due. (see attached) Patient father paid the amount with his **************** card and signed the receipt (see attached) Per Florida law, a patient can be balance billed up to 4 years after the date of service.

      Customer Answer

      Date: 03/12/2025

       
      Complaint: 22916553

      I am rejecting this response because I informed this facility that *********** had Sunshine Health as his primary insurance since birth. He briefly had Florida Blue under my name which was then removed. I informed the facility to use his Sunshine Health and was told the Florida Blue would be fine and I said it would be fully covered under his ******** as all of his medical expenses since birth. They must have refused to enter both insurance info because they make more from the Florida Blue. They say that they have up to 4 years to bill us. We had no idea this was even an issue. They are so incompetent that it took them 3 years to finally tell us of this balance due? How unethical. When I tried several times to correct this with the right insurance they said that they were unable to bill it correctly as it was too late yet they can still send me balances from 3 years ago. Unethical. Unprofessional. They scammed me because they got more for Florida Blue. *********** was added to ************ from my past employer for about a month due to dental care he needed. Again, this facility refused to bill and even make a copy of his Sunshine Health. 

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:12/17/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In July 2024, my primary care physician provided a prescription for a test for the ongoing numbness in my lower legs and ******* August, I gave Radiology Regional the prescription to copy and submit to Florida Blue for prior *********** early September 2024 I received a letter and a voicemail from ******* Blue, approving the Procedure: ***** US LOWER EXT ARTERIES DUPLEX SCAN (A copy of the approval letter was also sent to Radiology Regional).At an early October appointment with Radiology Regional. I gave them the original prescription.On October 10, 2024 I received a letter from Florida Blue denying coverage for procedure ***** -Upr/l Xtremity Art 2 levels.I received a bill from Radiology Regional, in the amount of $******** is my opinion that Radiology Regional did not perform the correct test and therefore billed Florida Blue for the incorrect and unapproved test.I have called Radiology Regional on numerous occasions and visited the lab and have yet been able to speak with them about this issue as no one seems to be available.I mailed the bill and a copy of my timeline file to Radiology Regional at the address on their bill. I subsequently received a voicemail to call them at a different phone number than was listed on the bill. I called back the following day and received the same phone message that no one is available. I located the address of their local billing office. On December 11, 2024, I drove to that office and spoke to a billing supervisor. She told us that Florida Blue was the problem as the procedure ***** should have been covered as it is a lower number than *****. She said that she would contact Florida Blue and call me to let me know the result. She should know by that ************ of December 17, 2024 there have been no calls or messages on my cell or landline phones from Radiology Regional.

      Business Response

      Date: 01/06/2025

      **** has not responded to our inquiry regarding your copayment amount and CPT code. Our *** has sent a follow up inquiry to them. The *** has also called the patient and left a voice message. - Thank you 

      Customer Answer

      Date: 01/10/2025

       
      Complaint: 22699392

      I am rejecting this response because: Update to complaint:

      1/4/2025 I received a final notice bill dated 12/27/2024 with a message that if not paid within 30 days it will be turned over to a collections agency.

      1/6/2025 I received a voice mail from Radiology Regional at 1:44 PM. They are resubmitting the claim to Floride Blue and will notify me of the results. They left the same non-responsive phone number to call if their are questions. (There was no information provided about them using the correct code that matched the original prescription provided by my physician).


      Sincerely,

      ******* ********

      Business Response

      Date: 03/11/2025

      Minimal information is provided to patients via phone calls to ensure HIPPA compliance.

    • Initial Complaint

      Date:10/30/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is solely about the billing department. I paid for my MRI March 15, 2024 at check in, could not due the test that day so they rescheduled and performed on March 29, 2024. I paid what the insurance required $190. It is Oct 30 and they still have not submitted it to ***** for payment. I have called numerous times, you can only leave a message they say they will call back in 2-3 days or something. I received a call a few weeks ago stating "someone in charge will call you back" I guess that's a way to delay and appease you. I can't get any answers... have talked to Cigna a few times they still say nothing has been filed. I am due a refund of approximately $120. My last call was Oct 24th and never got a response. I work in healthcare and this is poor service. The other staff I have dealt with have been great, but billing is horrible. My next step is reversing the credit card charge for the payment.

      Business Response

      Date: 10/31/2024

       

      Due to Change Healthcare's cyber attack all claims that typically would be sent electronic had to be sent via paper. Our office policy is to refund the patient any monies due after all open claim lines have been processed. - thank you 

      Customer Answer

      Date: 10/31/2024

       
      Better Business Bureau:
      I reached out again to RRC this morning and got a live person who finally helped and explained to me there was a data breach back in April, that's all I needed to be told from the beginning. I will wait for it to be processed now.


      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ******

    • Initial Complaint

      Date:10/14/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a *** of my brain done at radiology regional on 8)30)2023 and although I had authorization from *****************, my insurance company then denied the claim. Stating that it was an error on radiology regional part submitting the paperwork. I have tried many many times throughout this whole year to get this resolved, because I have had many more mri's this year and radiology regional always puts the cost of my out of pocket/ coinsurance at least double what it should be. And I keep asking for my money back for overpayment but they won't give it to me because of the *** from August of 2023. I have been on the phone with my insurance company many times and radiology regional billing department and even a 3 three way calls and they both agree that I'm not liable for the Aug 2023 because I had authorization and radiology regional screwed up... Yet they still won't give me my money back from all the time overpayments I made this year I spoke several times with their billing department starting in Feb 2024 then in August/ September of 2024 ******* at ****************** said she would submit a request for a refund and get back to me. But no one did. Then I called again in September of 2024 and they said it was with their supervisor but still haven't heard anything nor received my money back. I have had multiple mri's this year and every one of them I was overcharged on my coinsurance and so far they will not give me my money back. It is approximately $350-400 that I have overpaid. And as I stated the insurance company and radiology regional both agree that I'm not liable for their mistake, August ******* but they say that they will not give me my money back until it is corrected. And yet I can do nothing to correct because it was their error. This is becoming outrageous because they shouldn't be holding on to my overpayments in 2024 because they messed up submitting the claim properly for brain *** on August 30 2023. Can you help me?

      Business Response

      Date: 10/18/2024

      Our office policy is to refund the patient after all lines going out to insurance have processed. This will ensure the patient does not have any additional financial responsibility along with sending a statement and refund simultaneously.

      If you have any questions please contact our office at ************

      Customer Answer

      Date: 10/21/2024

       
      Complaint: 22417281

      I am rejecting this response because:

      As I have spoke with my insurance company multiple times and even filed an appeal. You can clearly see they say that this is not my responsibility or liability. I have spoken with radiology regional multiple times on  this matter and they agree that I am not liable. It was originally denied because of radiology regional not filing the correct info.. and as of now I'm unsure why it is still not resolved. But regardless, it is not my fault, nor my responsibility or liability. So no one should be holding on to my overpayment money.  I do not owe any money and  the claim that wasn't paid... United healthcare states that it is an error on radiology regional side. So I definitely should not be liable and I would like all my overpayment money refunded to me now.

      Sincerely,

      **** ******

      Business Response

      Date: 12/02/2024

       The insurance paid the *** in October and there was no patient responsibility.  The refund was sent out at the end of October. There is no other patient money due. There is currently one open claim to insurance. Thank you

    Radiology Regional Center PA is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.