Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We pay $1585.00 HOA fees. I have 3 palm tree branches that need to be trimmed back as they are pushing on my lanai screen and is going to put a whole through it, in which Alliant Property will have to replace it. Our property looks terrible, and they do not I return calls and I always get the excuse that the property manager is too busy. It is absolutely ridiculous. I have made 7 phone calls to the management **** as per instruction from the board, with no resolution. I have also notified our board president in which I have heard nothing back from him either. I'm very frustrated in the way that the management company does nothing. Thank you for your time. I'm asking for trees to be trimmed which is not our responsibility and an adjustment on my fees for the landscaping which is not done.

  Business Response

  Date: 06/12/2025

  We appreciate the owner bringing their concerns to the Better Business Bureau. We want to assure the owner that the Association's board (with the assistance of their Alliant CAM) have been actively addressing the tree trimming request. They have been in contact with the current landscape/tree service for a proposal. However, as has been explained to the owner, the Board is also currently in the process of interviewing a new landscaping company for the community. The intention in delaying the tree trimming authorization was to ensure the Association gets the most competitive and favorable pricing for the residents, as the new landscaping company may offer a better rate than the current. This is a fiscally responsible decision made in the best interest of all owners.

  Regarding association dues, these funds cover all communal expenses, which are divided equally among the owners. Any requests for refunds or reimbursements must be reviewed and approved by the Board. Alliant, as the Association's management company, does not have direct control over the Association's funds; our role is to facilitate the board's decisions and manage the community's operations as directed.

  
  We understand the owner's frustration and appreciate their patience as the board (with the assistance of their CAM) finalize the landscaping contract. We know the board is committed to resolving this matter efficiently and cost-effectively for the entire community.

  Customer Answer

  Date: 06/18/2025

   
  Complaint: 23440905
  
  I am rejecting this response because:
  
  It is now the middle of June and the tree is still not trimmed back, Ive been told over and over again that a new landscaper will be taking over however youd think when an owner  reaches out you should find someone to take care of the job until the replacement is found.  If the screen tears or gets holes in it, youll be replacing it will that be another 6 months waiting for repair?  I am very frustrated with this issue and very tempted to get legal counsel.  When you have issues with owners not paying HOA fees you have no problem turning the matter over to an Attorney but when the shoe is on the other foot you drag them.   Like I said previously when the tree needed trimmed, the landscaper was here in 2 days and had it trimmed, did a great job. 

  Business Response

  Date: 06/18/2025

  Response to BBB Complaint Tree Trimming Concern
  
  This complaint was originally submitted on June 9, 2025. A response was issued on June 12, advising that the Association, with assistance from Alliant Association Management, is actively addressing the tree trimming concern.
  
  At this time, the Association is in between landscape contractors and is currently reviewing multiple proposals. As previously communicated, once a new landscaping company is selected by the Board, tree trimming services will be authorized and scheduled. The Board is working diligently to secure the most competitive and fiscally responsible contract, which is part of their fiduciary duty to all owners.
  
  The Board is fully aware of the owners concerns regarding potential damage and has prioritized this matter for resolution once the new vendor is in place. While we empathize with the owners frustration, this is ultimately a Board decision,and they are taking appropriate steps to ensure it is handled properly.
  

  Customer Answer

  Date: 06/22/2025

   
  Complaint: 23440905
  
  I am rejecting this response because:  The board or management is obviously in no rush to get this done, as this problem has been going on way too long.  You never see anyone from the board, nobody reaches out to let you know status, especially from Alliant, very poor management company for the $.  I have been in contact via other property owners outside of this complex, they had nothing good to say about the Management Co.  The branch needs to be trimmed as I now have a dead limb pushing against the lanai along, there is another growing that will be pushing in.  If the screen gets punctured/torn they will be in no hurry to get it fixed, I'm sure there are several landscape companies that would gladly come and trim trees.  There are dead branches laying around and have been for weeks, it's ashame that the board doesn't care.  I think it's been along enough and legal counsel should be consulted.

  Regards

  ******** Day.

  
  
  
  
  

  Business Response

  Date: 07/08/2025

  The board is still working on getting a new landscaper. This is a board issue - not an Alliant issue. Alliant works for the board, carries out their decisions, and makes sure the vendor gets paid. The owner needs to take this up with their board. Alliant cannot order any work until the board's decision has been made.

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay this company for HOA reasons and they are spreading misinformation and penalizing me of sneaking into cars (which is close to impossible with modern vehicles and modern security requirements).This is absolutely not true and there is no evidence of any of this happening. This is only compounded by the fact that I am Jewish and regularly get letters and cards left at my house telling me I will burn in h*** They are propagating antisemitism, but this has not yet reached the levels of discrimination. I want them to admit they are spreading misinformation and antisemitism and to retract and repair the damage they have done to me in my community. They also wont give me any of the meeting minutes that they are supposed to have recorded regarding this situation so I dont have accessibility to things I pay for and probably have a right to access.

  Business Response

  Date: 09/16/2024

  We are deeply concerned about the nature of the review left by Mr. ***** The allegations of antisemitism, threats, and discrimination are completely false and unfounded. Our company is committed to fostering a respectful and inclusive environment for all employees and clients. If Mr. **** has any specific evidence to support his claims or any legitimate concerns, he can contact us directly so we can address the matter appropriately. Otherwise, we encourage Mr. **** to refrain from making false accusations or misleading statements, especially in a public forum.
  
  We would like to clarify that Mr. **** is an owner within a community (sub-association) that Alliant manages and was involved in several incidents a few months ago that required the involvement of law enforcement, the sub-associations board and the master association board (which we do not manage). The matter was handled by the master board. It is our understanding that the master board ultimately decided not to pursue legal action at that time; the matter was resolved privately with Mr. ***** If Mr. **** has an issue with the resolution of those matters, he should speak with the master board. He can also submit a written records request to that board. [For the record, the sub-association (managed by Alliant) provides owners with an association portal wherein official records are stored and made accessible to all owners.]
  
  

• Initial Complaint

  Date:05/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 3, I closed on a piece of property at ********** ************************* unit 21 and I was told I had to pay $398 at closing for Aprils association fees, which were due April 3. I was told that I would be refunded that money by Sandbar title and I have yet to receive those monies I have called Alliant management 3 to 4 times which called them today todays date is May 21. Still no one will give me a reason why they are not paying me and no one will return my phone calls. May 22, if my math is correct will be seven weeks and I still have not received my $398 which they agreed to me that they owed me but no one can tell me where the money is or why Im not receiving it

  Business Response

  Date: 05/28/2024

  The owner was told by the title company (not Alliant) that he would receive a refund. The refund is between him, the title company and the new owner. Alliant is not responsible for it. Typically, any credits or pro-rations are taken care of on the settlement statement. In this case, the seller's side of the statement. If he was promised a refund by the title company, then he should take this up with them if it was not handled.

• Initial Complaint

  Date:03/20/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year we had a different property management company who did not receive 2 of my checks. For months I followed up with them as they were trying to locate them as they said delivered. Come october they said that the new property management company would review and let me know what was due as our neighborhood was switching. I called alliant in the fall and was told by customer service that a manager would have to review and contact me. I still had not received a statement of what was finalized that I owed. I received a letter in february 2024 from an attorney stating that I had not paid. I called alliant who said I would be contacted by a manager. The next day she tells me that she cant talk to me and cant have me pay. I express concern that payments misapplied. Gives me the email of attorney as none of his contact info was on letter he sent. After almost a month and me sending two emails to attorney i received an email from said attorney that basically he cannot help me with the interest- that shouldnt have been charged in first place and cant help me with any issues. I had asked how much I need to pay from old management company and alliant and never got verbal or a statement or anything at all from alliant- just a letter from an attorney. Bad and unfair business practice. A statement or letter from alliant should have been sent to me outlining what was finally owed and the deadline to pay BEFORE sending to attorney. Another mismanagement from alliant -a management company. Because of this situation the payments I sent in october 2023 and for january 2024 -alliant applied to interest they deemed due without telling me. Therefore they are charging me interest for these recent payments they misapplied. Way for them to get some more money unfairly. And i wish i had a document to upload but they never sent me a document.

  Business Response

  Date: 03/25/2024

  Alliant took over management of Mrs. ******* association in
  September of 2023. It appears that the ******** had gone into arrears with
  their account several months prior to that. The previous management company did
  send notice to them in July, according to the records we received from that
  company. Shortly after Alliant took over management, the board of the
  association decided to send the ******** to collections. The board directed their
  counsel to send the letter to the ******** advising them of the matter. This
  person used Alliant’s name/address without Alliant’s knowledge or permission. (This
  issue is being addressed.) Alliant had nothing to do with the letter that the ********
  received nor were we involved with sending them to collections. Once an owner
  is sent to collections, Alliant is no longer allowed to speak with the owner.
  We understand their frustration, but the matter is completely out of our hands.

• Initial Complaint

  Date:11/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************************, Alliant Property Management has not responded to false claims that my property is in violation of Noxious weeds an HOA covenant. The claim is entirely false and I have communicated this along with my Property Management Company, Realty World Rentals to no avail. ***** refuses to answer or respond to our emails and phone calls. I have now received via certified mail that I will be assessed a $100 per day fee for up to 10 days which is incomprehensible since my property is pristine as we a have pointed out many times with photos to *****.

  Business Response

  Date: 12/01/2023

  Mr. **** has weeds in his flower beds, which is a violation per the association's documents. Pictures were taken and provided to him. Both the *** and her assistant contacted Mr. **** and explained the issue and what needed to be correction. Per the ***, at this time the board has decided to waive the violation rendering the complaint to the BBB unnecessary.

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A roofing tile fell onto our car and damaged the windshield. Our car was damaged on June 28th and the notices on the building said all cars needed to be removed by June 29th. Property management was informed and we have not received a response at all about how this will be resolved. It has been over a month now and every time we call or email, we get brushed off.

  Business Response

  Date: 08/02/2023

  The complaintant had damage to their vehicle from a roofing project at the end of June. The roofing company was contacted and was made aware of the damage. They have not been too responsive since then. Currently the board of the association is awaiting the roofing companys review of the claim and have a meeting scheduled this week with the company to resolve this issue (among others). The board may have to take legal action if this cannot be resolved. It is in the hands of the board and the roofing company. The *** has been corresponding with the complaintant regarding this matter so they are aware of what is going on.

  Customer Answer

  Date: 08/22/2023

  I have not been notified about anything from the previous issue and it is now coming up at the end of August. Not a single correspondence from any parties except from the BBB. From what I have seen, the Alliant Property Management has outright lied about being in correspondence with me. Pretty despicable, and Im thinking this might be racial discrimination if anything else considering everything that has happened to us over the years from either the board or property management. I was rejected from living here at one point under illegal false pretenses, had our car towed and could not be recovered due to the cost of the tow because our car was parked just like many other cars in the community, our downstairs neighbor is allowed three cars for their household for some reason whereas I had to get rid of another car we had immediately in order to follow the 2 car rule per household, and now the damage to our car and nobody caring at all. The whole community is a mess, the main gates are always inoperable, trash everywhere, elevators are never maintained on time or just not working at all and obvious favoritism within the community. The property management and the board is supposed to represent and manage the community on behalf of the community members, not the other way around. Next time, I will not miss the correspondence from BBB and will follow up with this accordingly.

  Business Response

  Date: 08/30/2023

  As we said before, this issue is in the hands of the roofing company and the board. Alliant cannot do anything regarding the damage; we cannot control the roofing company. If ************** would like an update, he should reach out to the board. The other accusations in his response appear to be unfounded. But if ************** feels his community is not being taken care or if he has any complaints otherwise, he should speak with his board. Alliant works for the board of the association; the board ultimately makes all of the decisions.

  Customer Answer

  Date: 09/01/2023

   
  Complaint: 20400733
  
  I am rejecting this response because:

  Thank you for your response and my apologies for the misunderstanding. 
  *****, who I assume is the *** who you previously referenced to, directed me to call property management, repeatedly, to mitigate the situation. I am not rejecting the response, but this is the only way I can communicate with you since my calls have not been returned by your office. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely the most inept property management company to exist. DO NOT use this company to manage any properties ever. We were charged late fees for the past 5 months despite paying on time, every time, through the utilization of auto pay. We assumed the late fees were a mistake, so we emailed Alliant- never to hear back. We emailed a total of FOUR separate times. We eventually went online to leave a 1 star review because we were so frustrated and disappointed by the service. Only then did we get a response from Alliant. Once we did hear back, the response was awful. They "kindly" offered to refund ** ONE of SIX late fees. Late fees we were inappropriately charged, and that they did not help with. What an awful company. I will be leaving this same review on their other ****** Profile as I see that they have 2 (probably because the reviews on the other profile is so poor). Horrible business. The only solution we will accept is a total refund of all six late fees due to Alliant's inability to respond to our emails.

  Business Response

  Date: 05/08/2023

  The owners have two accounts one for their sub association and one for the master. Their sub association account was kept in good standing throughout 2022. It wasnt until April of 2023 that their quarterly assessment was late. As a courtesy, when recently speaking with the owners, our AR representative waived the late fee. That account is now at a zero balance. (See submitted account history.) Please note that late fees are done at the boards direction and per the policy of the association. And late fees can typically only be waived at the boards discretion. Alliant merely bills on behalf of the board.
  
  The master account has been in and out of arrears since July of 2022, stemming from their electronic payments one on July 8 and one on July 29. The payments never made it to their account as they were returned for NSF both times. Late fees accrued, despite some payments eventually being made. In October 2022, there was once again a returned payment. Late fees continued to accrue. The reason given by our banking system was no account/unable to locate.(See submitted account history.) Our AR representative made contact via email (at the direction of the owners) in an attempt to answer their questions and address the issues. She never received a response. And then did not speak with anyone until recently. Given the history of the account and the numerous late fees (again, charged by the board per association policy), the ****** is unable to waive these late fees and now interest. We also believe there is some confusion and possible miscommunication between the three owners of the property. And as their account is now in collections, it is out of our hands.

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried to make verbal contact by calling ************ was on hold for over 45 min only to get an answering service left message never heard back from anyone at Alliant Property Management. "APM". Trying to reach someone to follow up on an email sent regarding Disposition of contents sent back on 12/22/22. I was at my condo unit **** at **************************** I believe it is still being manage by Alliance Property Management. I was told contents listed on my Disposition of Contents form see attachment would be removed. I was also informed all items had been disposed of but my sofa sleeper is still in the unit I need to speak with someone at APM to find out why these contents have not been disposed 0r if they are scheduled to be disposed of at a later time but it has been over 4 months, after being informed they had been removed. I sent an email requesting info no repsonse. Nobody answers the phone at phone number:************** over 45min on hold only to get routed to an unkown party identifying themselves as an answering service. im concerned they may have went out of business but they are still collecting payments. I would expect a business in the Property Management business to answer the phone.

  Business Response

  Date: 04/14/2023

  We apologize for the long wait with our phone system. Unfortunately, Alliant has not been involved with the disposition of owner contents, aside from mailing out some forms to the owners on behalf of the associations board. The associations board has been taking care of this matter along with the contractor. Please contact your board with any questions or to report any issues with regards to the disposition of your contents.

  Customer Answer

  Date: 04/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I will continue to try and contact someone at the condo association to verify they are responsible.

  As of today I have not received any call back from APM or any board  members of **************************** condo association.

  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 04/18/2023

   
  Complaint: 19918413
  
  I am rejecting this response because: I have reviewed the response made by the business in reference to complaint ID ********, and I will continue to try and contact someone at the condo association to verify they are responsible.
  
  As of today I have not received any call back from APM or any board  members of **************************** condo association.
  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 04/20/2023

  We will message the board to let them know that you are trying to reach them and ask that they get in touch with you.

• Initial Complaint

  Date:11/23/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alliant Property Management, case "manager" ***********************, has closed several requests to fix streetlights in the community. These requests were made in August. It is now November, so claiming hurricane *** is not an excuse. First, she tried to say that it takes four weeks to change them, but it doesn't, as they were always able to change them in a timely manner in the past. I have seen on our community portal that she closed the request without even attempting to fix the lights in the neighborhood. It is very dark and unsafe. I can prove that she closed the requests without commenting, as I have screenshots of her negligence. I see that the rates for their "service" go up every year, yet, the "service" is the worst in the business. Fix the lights, as you are being paid to do, or you can expect litigation -which you will lose. FPL has been made aware of the issue, and they agree that this is too long to wait for service. I can show you my request filed with them, as well. In addition, if they try to claim that they are working on it, their service hours have been reduced to five hours a day. This is inexcusable for a company who cannot seem to do a single thing correctly. It is so dark in this community, someone WILL GET HURT. Do your job or I will stop paying you.

  Business Response

  Date: 11/30/2022

  Our *** has been working on the lighting issue since September, when she was alerted to the problem. She has not closed out tickets (as **************** incorrectly stated) and has been in contact with the boards chosen (and responsible) lighting contractor in an effort to get the issue resolved. The original two lights that were out did not pose a hazard or create a dark area, as was confirmed by the board. More lights are now out due to the Hurricane. Not an excuse, simply a fact hurricanes destroy things, and they create delays for contractors (supply and demand, plus labor shortages). There was also confusion as to who was responsible for the problem FPL or the lighting contractor. At the ************** meeting, at which **************** was present, this matter was discussed. It was determined that the lights need to be fixed by the lighting contractor and not FPL. The lighting contractor is aware, and the *** will continue to be in contact with them until the lighting is fixed. If **************** is dissatisfied with the amount of time it is taking a vendor to complete a job, we suggest she take it up with her board. Or she is more than welcome to run for an open board position come election time and work on matters such as these in a more official and productive capacity.

  Customer Answer

  Date: 12/01/2022

   
  Complaint: 18454498
  
  I am rejecting this response because:

   

  First of all, it is clearly shown in the file that I sent that there is only one open ticket, which is the one I filed on 11/23 which is the same date I filed this complaint.  I have screenshots of what is open and what is closed.  I am sorry that you cannot tell the difference.  In addition, I was NOT present at any meeting this entire year!  I work during the times the board has meetings, so to say I was present has me worried about the mental health of these people.  *********************** also told another owner that there was a "nationwide shortage of lightbulbs" which, of course, anyone who can do a ****** search knows isn't true (I can provide screen shots of that as well).  In addition, some lightbulbs in the complex have been changed, but the ones around my house have not; hence negating any of those lies.  AND, why after three plus years is there ANY dispute about who takes care of the lights ? I inquired to FPL because Alliant claimed it takes "four to eight weeks" to change a lightbulb, and yet, FPL states it takes them only seven days.  I find it hard to imagine FPL would not mention neither a "nationwide shortage of lightbulbs" or the fact that it takes the power company who provides power to the WHOLE STATE a fraction of the time that it takes Alliant.  ****** also stated, in writing through the portal, that the lightbulb wasn't "an emergency", so know all of a sudden it is?  Alliant's go-to answer is "take it up with the board" but the board isn't responsible for changing the lightbulbs, Alliant is.  Get your stories straight before telling so many tales you cannot keep track.  
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 12/07/2022

  Alliant works at the direction of the board. As stated previously, the lighting issues have been addressed and are in the process of being resolved. It appears there are some discrepancies between Alliant's and ******************** accounts/details regarding this matter. We apologize for any misunderstanding.

  Customer Answer

  Date: 12/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is somewhat satisfactory to me.   Let it be known that if the board ever rejects fixing a lightbulb thus making it dangerous and dark in any area in Cypress Keep Enclave, they need to fix it anyway, or will get written up.  Saying that they need permission to fix something dangerous is a cop-out.  I am not surprised there were multiple discrepancies in the accounts, and when presented with proof, they magically relented. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 25, 2022 after returning from work at approximately 4:45 pm we noticed that our palm tree was missing. Please note the location of this palm (see Exhibit A) was NOT on an easement, swell, common area etc. They are located directly in the center of our LAND owned properties. It has come to our attention that Alliant Association Management, herein referred to as Alliant had taken it upon themselves to trespass onto our properties (without permission or notification) and cut down and stole our palm trees. We were NEVER informed (via email, phone, text etc) that Alliant was going to cut these trees down. This could be considered trespassing, theft and vandalism. There was ABSOULTEY no reason whatsoever to cut these trees down (see Exhibit B). The root systems were completely intact the trees was merely leaning, they were not touching the ground and not NO dead palm fronds on them. These trees were both very mature trees (over 15 years old) healthy tree that was merely leaning and could have been propped back up very easily had we be given a chance. In one response we were told It will be replaced once we get to that stage what stage is Alliant referring to? Why did this have to happen now when Alliant is in no way close to that stage of rebuilding? What does Alliant intend to replace it with something of equal or greater value? Will Alliant provide us with documentation (such as pictures) of the replacement tree? Will Alliant replace these trees with trees that are 15+ years old? Why did Alliant not remove the *****? This tree had EXTREMEN SENTIMENTAL VALUE to us and can not simply be replaced with another tree!In the second response we received from Alliant well we did it to help the community. How is cutting a 15-year tree on someones personal property helping? If you want to help this community I suggest to take a look at mounds and mounds of trash (Exhibit C 1-4) that are extremely dangerous, hazardous and frankly detrimental

  Business Response

  Date: 10/31/2022

  We have reviewed Mrs. ******** complaint and looked into the matter stated within. Although Alliant has been assisting with recovery (alongside Sun Communities) in the Rossmans association, their palm tree removal was not at the request of Alliant, nor did Alliant contract any landscapers to do so. Sun Communities arranged for all of the clean-up of the debris and trees. It is our understanding that the landscape contractor has already contacted the Rossmans to work on a replacement palm. Should we have been responsible, Alliant would have certainly worked to rectify the matter.But as stated, this was not something for which we were responsible or had contracted with anyone to perform. We respectfully request that ******************* withdraw her complaint.