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Business Profile

Pest Control Services

All U Need Pest Control, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Verbal complaint taken 8/4/25. The complaint happened today, the discrepancy was $220. Given the run around by the company on Friday, had to call twice to get someone out. Called today, was expecting a call back but never received one. Was later told there was a cancellation fee that was charged without consumer consent.

    Business Response

    Date: 08/07/2025

    Customer was refunded per his request. Spoke to him on the phone as well. 

  • Initial Complaint

    Date:04/04/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 9th, An individual solicited me to perform an initial pest service for a fraction of the company's regular pricing, i agreed and the service was performed. during the payment the company ***resentative had me use my card for payment rather than cash, unbeknownst to me during the card transaction they had me sign a service agreement which locked me into a subscription service agreement. This is a deceptive practice, today on April 3rd the service *** came back and performed a follow up and automatically charged my card, none of which i knew until i saw the payment and they sent the receipt, i went and looked at the original receipt sent via email and i couldn't find anything until i logged into the customer portal which is only available to you in the "Account Section", under the Images section, then when you Finally read the service agreement there it says you became locked in as soon as you signed in the table. This is bad business practice and very deceptive. i would like to cancel any and all services as well as get a refund for this second round of pest control which i did not formally agree to.

    Business Response

    Date: 04/04/2025

    Dear BBB and Mr. ************************** you for taking the time to share your concerns. At All U Need Pest Control, we take pride in being transparent, honest, and ethical with all customers, and Im very sorry to hear that your experience felt otherwise. 

    To clarify the timeline and facts of this situation:

    On January 8th, you were approached by one of our licensed pest control operators, ******, during routine door-to-door marketing.

    At that time, ****** explained our recurring pest control program and you agreed to sign up. A digital agreement was signed on-site and automatically emailed to you for your records.
    The initial service was completed the following day on January 9th.

    On April 3rd, our technician returned to perform the regularly scheduled follow-up service in accordance with the signed agreement.

    After that service, your card was charged for the agreed-upon $105 fee, as outlined in the original signed agreement.

    We understand that you were unaware of the recurring nature of the service, despite having signed the agreement that detailed this. While we stand by our process and documentation, we also care deeply about customer satisfaction.

    As a gesture of good faith and to make things right, we have refunded the full $105 to your credit card ending in 1509. A refund receipt was emailed to you, and I personally reached out via phone and text to offer further assistance and an apology.

    Your account has since been canceled in full, and you will not receive any further services or charges.

    We hope this resolution reflects our commitment to treating customers with respect and integrity. If you'd like to discuss this further, Im happy to connect with you directly.

    Sincerely,
    **** *******
    Director of *******************start="1985" data-end="1988">All U Need Pest Control


  • Initial Complaint

    Date:01/23/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has sent salespeople to our home 4 times in the last 3 months trying to sell pest control services. We have repeatedly told them no and asked them to please stop soliciting us. We have just received another visit today (1/22) including a card pushed into our door. We have made it clear that we do not want their services but they will not leave us alone.

    Business Response

    Date: 02/19/2024

    Dear ***********************, 

    We sincerely apologize for any inconvenience caused by the repeated visits from our sales team regarding pest control services. Your feedback is invaluable, and we want to address your concerns promptly.

    Firstly, we want to acknowledge the frustration you must be experiencing, and we genuinely regret any disruption to your peace of mind. We understand the importance of respecting our customers' wishes, and it is clear that we fell short of meeting your expectations.

    Upon investigating the matter, it seems there was a misunderstanding, and we appreciate your patience in bringing this to our attention. We assure you that this issue will be promptly addressed to prevent any further disturbances.

    To rectify the situation, we have added your address to our "do not solicit" list immediately. This ensures that you will not receive any future visits or communications from our sales team. We take this matter seriously and are implementing measures to prevent such occurrences in the future.

    Once again, we extend our sincere apologies for any inconvenience caused. We value your feedback and the opportunity to improve our services. If there is anything else we can do to make amends or if you have any further concerns, please do not hesitate to contact us directly at [Your Contact Information].

    Thank you for bringing this to our attention, and we appreciate your understanding.

    Sincerely,

    *********************;

    Director of Operations 

    All U Need Pest Control Inc 

    Customer Answer

    Date: 02/19/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

All U Need Pest Control, Inc. is NOT a BBB Accredited Business.

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