ComplaintsforGaleana Kia

• Initial Complaint

  03/19/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Was given a quote to lease a vehicle via email. Went into dealer to lease the vehicle and they numbers changed and my payment went up about $130 a month from what they told me via email.

  Business response

  03/19/2024

  This customer provided information online prior to coming into the dealership regarding his trade in. He did not disclose the damage or that he smoked in the vehicle. The customer has provided an online estimate value from another dealership that rates the trade in at very good condition which is not the case. The customer was advised prior to coming in that the values provided in the attached quote were estimates and subject to trade appraisal. Please see attached updated quotes the customer was provided with a larger discount then previously provided and a CarMax valuation lower than what we offered the customer after coming in. The customer is upset because we can not get to his payment and that is a direct result of his negative equity. We have priced this vehicle ************* for the customer and offered an extremely aggressive deal to the customer. The customer has been very disrespectful to our staff and has continued to make condescending comments to our sales staff that tried to help him replace his vehicle. Thank you for your attention to promptly close this frivolous complaint.

• Initial Complaint

  01/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On November 30th, I brought my Kia **** to Galeana Kia in *************** due to an unusual noise. They kept it overnight, informing me of multiple issues the next day, estimating a cost exceeding two thousand dollars. Declining their service, I retrieved my car, paying $193 for their diagnosis. Despite servicing it at Galeana Kia just a month prior, an independent center later revealed no oil in the car, prompting an immediate oil change that resolved the noise. I contacted Galeana Kia's service manager through email, seeking reimbursement for the incorrect diagnosis and the alleged overlooked oil change. After no response for five days, I hand-delivered the email on December 5th. On December 12th, I spoke with service manager ***, who acknowledged my email but denied any refund. Seeking resolution, I met with general manager Mr. ********************** on December 18th, providing him with copies of the emails. He pledged to investigate, but as of now, I await his response. I wish to caution *************** residents about Galeana Kia's potentially misleading diagnoses for profit.

  Business response

  01/26/2024

  Our Service Manager ********** has reached out to customer and offered to provide a loaner vehicle to properly inspect and repair the vehicle. The customer has declined all offers for us to fix his vehicle and has asked that we stop reaching out to him.

  Customer response

  02/12/2024

   
  Complaint: 21077653
  
  I am rejecting this response because:

  Thank you for responding. After reviewing your reply, it seems there are discrepancies in their statements. In my initial complaint, I informed the general manager that my car only required an oil change, as it had already been serviced elsewhere. I lack confidence in Galeana Kia's reliability to handle my car. I simply request a refund of the $193 I paid, as their failure to perform the oil change caused the issue. Your assistance in resolving this matter is greatly appreciated.
  
  Sincerely,
  
  *************************

  Business response

  02/19/2024

  Hello,

  Galeana refuses to refund this customer for the 2 different concerns he had coming into shop. When he signed the repair order, he authorized the check out charge listed and signed next to the dollar amount. Customer had a bad oil leak from timing cover and engine was low on oil causing other performance issues. We gave him a list of recommendations.  At that point we explained all repairs to fix vehicle, ****** said I decline repairs let me trade vehicle in. He did not trade in and it sounds like he received an oil charge somewhere else and started running better. Because of the oil change filling crank case full of oil now the oil leak is still coming out of engine. it will be a matter of time when oil get low in engine he will have all problems come back. he is lucky engine didn't blow up the 1st time having very little oil in engine. I think we sent all receipts in last complaint. let me know if I can assist. 

  thanks,

  ***************************

  Service Manager

  Customer response

  02/22/2024

   
  Complaint: 21077653
  
  I am rejecting this response because:

  In September, I sought an oil change but was informed of numerous issues with my car. Opting only for the oil change, I was charged $83. In November, I revisited due to noise concerns, learning of extensive, costly repairs. Choosing another service center, they found no issues apart from the previously unaddressed oil change. Since then, my car has been trouble-free. I seek a refund for the initial misdiagnosis. Despite ***'s suggestion to reexamine the car, I lack confidence in their establishment and feel uncomfortable doing so. Appreciate your help.
  
  Sincerely,
  
  *************************

• Initial Complaint

  09/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  all issues set out in attached letter dated September 6, 2023

  Business response

  09/18/2023

  We have spoken with this customer and explained per signed repair order we completed all requested work and there was no mention of oil consumption at the time of repairs at our facility. After the customer received maintenance work here the customer would have had 3 oil changes out of state that should have caught an oil consumption issue if that was the case. The vehicle was not under warranty at the time of repairs with our dealership and would have required the performed maintenance items to be completed as the first step in any engine oil consumption issue resolution. The customer never communicated that there were additional problems after coming into our dealership. The customer has raised the concerns to Kia ********* and has already been denied warranty service as the vehicle is outside of warranty. The customer has authorized the current dealership where the vehicle is as to perform out of warranty engine repair/replacement. At this time there is nothing further we can do or provide to the customer to aid in any resolution they are seeking from the manufacturer. They are aware and agreed on a phone call that we did everything asked and have done nothing wrong by them in repairs of their vehicle.

  Customer response

  09/24/2023

   
  Complaint: 20566064
  
  I am rejecting this response because:  the dealership was aware of the oil consumption issues.  That was the reason I brought my car in to get serviced at the *************** location,  they failed to do an oil consumption test and I am expecting a full refund for the service that was performed on my vehicle.  If the test would have been done correctly my engine would have not failed less than a year later.  Im willing to attach the full payment details on what was serviced.  
  
  Sincerely,
  
  *********************

• Initial Complaint

  09/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a kayak j rack and cross bars for my Kia ********** They gave me the * rack but didn't have the roof rack in so they told me they would call me when it was ready. I am in the military and was unable to pick it up due to military commitments. In the mean time, we decided we did not want either of the items (Items were never used) so my husband attempted to return them today and they told him he couldn't. After a long discussion with the manager, he was able to return the roof rack (which we never recieved) for a 20 % restocking fee (they literally just put it back on a shelf). They would not return the * rack.

  Business response

  09/18/2023

  This customer was contacted by the parts manager and provided a full refund and ability to return both parts without a restocking fee. This issue has been resolved.

• Initial Complaint

  07/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  June 29, 2023 my 2012 ************ quit running and was towed to Galeana Kia. The issue was a low pressure fuel pump. I was given a quote of $1,785.00. I agreed and authorized that repair at that cost.When I went to pick up the car on July 3, 2023, the cost was $2,210.50. They had performed a 6 cylinder tune up, performed 8 cylinder engine tune up. Set engine to specification - Parts **** - Labor $42**** & added a shop fee of $46.97. THIS WORK AND COST WERE NOT AUTHORIZED OR APPROVED BY ME. Neither was I advised or consulted in any way of any additional work or cost.

  Business response

  07/06/2023

  The service manager ********** has already spoke with the customer and confirmed the difference in quoted pricing. The customer is stopping by tomorrow 7/7/23 to receive a full refund of the difference. Issue has already been resolved.

• Initial Complaint

  05/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Definitely avoid Galeana Kia, all they are interested in is selling you a car at a high profit. Their service department deserves 0 stars. My car came with a misaligned tailgate, when the service manager took it to the body shop manager/foreman who stated "it is a mass produced car and not a Bentley and I am not going to touch it", I contacted Kia America and took it to another dealer who uses an independent body shop. I updated Galeana service manager Tim about this and his response was "if they do a good job let me know I can send all my cars there". Really great response. He also said the dealership received another car like mine and I asked him are they going to fix it, answer no. I spoke with my sales person who asked me to email everything to him so he could forward to the dealership General Manager, Inwas never contacted by the General Manager. All this speaks for itself about Galeana Kia. I have sent a letter to the CEO of Kia America as well as a letter to the CEO of Kia South Korea about their dealer representatives. If you are looking to buy a Kia, buy a used car or have your Kia serviced don't waste your time or energy going to Galeana Kia as they only care about taking your money instead go to a reputable dealer of which Galeana Kia is definitely not.

  Business response

  08/12/2022

  Business Response /* (1000, 12, 2022/06/27) */ Contact Name and Title: Robert F****** Sales Mgr Contact Phone: XXXXXXXXXX ext **** Contact Email: *******@galeanakiafl.com Mr. ********** returned to the dealership after purchasing the vehicle with a few complaints about Kia Connect alerts and the alignment of the rear hatch. Upon inspection of the customers complaints all were resolved except the alignment of the rear hatch. One side was raised slightly and not in 100% perfect alignment between 2 body panels. There are no available adjustments that can be made to the rear hatch to make it sit level or appear to be in better alignment. We took pictures and forwarded them to Kia's (the Manufacturer's) Regional Kia Service Manager who reviewed the customers complaint and advised that this is a massed produced vehicle, and the gap would be within the factories acceptable range. As we are a dealership and get paid by the manufacturer to complete warranty work there would be no reason, we would turn down work or a valid warranty concern. All levels of management from the New Car Sales Manager, General Manager, Service Manager, and Body Shop Manager were all involved with discussions about this customers vehicle and the factories response that there is nothing that can be done to correct his issue from the manufacturers end. One available solution would be to manually bend the side of the rear hatch as it is metal but that could potentially cause more problems for the customer and would not be covered under warranty, so the customer declined this option. We were in direct communication with Mr. ********** through the entire process of researching this issue and providing updates from the factory. He was not pleased with the factory's response and has continued to post negative reviews across multiple social media platforms about Galeana Kia and its employee's while this is an issue between Mr. ********** and Kia. Consumer Response /* (3000, 14, 2022/06/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Robert F****** is nice terms is a total liar. I contacted my salesperson Howard Franklyn who said he would ask Mr. F****** to contact me. The part of Mr, F****** saying they kept in total contact with me is a total lie, I never spoke with the general manager or the body shop manager only Tim the service manager who spoke with the body shop manager who stated to Tim and Tim to me "it is a mass produced car not a Bentley and I am not touching it and you can have your customer come to me and I will tell him that". Another lie by Mr. F****** it was never said to me we can bend it to straighten it out. When there that day I asked Tim did he call the Kia Tech line and his answer was no. I can say this Robert F****** is definitely a poor excuse for a general manager in that everything he has told you is a complete lie but he has a future as a good story teller. Robert F****** is a total liar as he was never in direct or indirect communication with me, in fact after that service visit I never heard from Galeana Kia, Howard Franklyn my salesperson when I called his cell said he was out of the country and then all calls went to voicemail. Reading what Robert F****** I would like to say personally you are a liar, you nor anyone at Galeana Kia never attempted to contact me after that one visit. I filed a complaint with Kia customer service as well as a certified letter to the CEO Kia America and a registered letter to the CEO Kia Korea explaining what happened that day and never hearing from Galeana Kia. As per Kia customer service I took my car to another dealer who sent it to the body shop they use, yes there is no simple adjustments, I continued with customer service and they escalated it with Kia Corporate where the field tech looked at it at the dealer I am using now who wants to make it right and not just fluff it off like Galeana Kia and hr said this is not right. It is in the body shop right now, he is working directly with the body shop and with each step reporting back to Kia engineers. He says he wants it right. So Robert F****** can say and lie to you all he wants. He and his dealership do not even rate one star. Inam happy Kia Corporate stepped up thanks to the dealer I am using now and Kia customer support. So the lies that Robert F****** dreamed up about Kia Corporate basically saying it is normal proves that they never contacted anyone as shown by the blatant lies that they were in constant communication with me when in fact after that visit I believe was on 4/28/2022 of which no paperwork was given to me they never once attempted to contact me no matter how much Robert F****** lies to you about it. Thinking back I did contact Tim the service manager to give him an update that I was taking it to another dealer and Tim did say that they received another like mine. After that I no longer called but no one ever called me like Robert F****** is lying to you about. I have over 100 pictures saved of perfect alignments of the tailgates in case Inhad needed them. But according to the field tech the body shop will correct this as each step will be approved by him and the Kia engineers. So everything will be factory warranty. As I said Robert F****** never contacted me or kept communications with me as he stated which is an outright lie by him. He is a poor excuse as a general manager just by what he has said to you. Galeana Kia itself is a poor excuse as a dealership as shown by this and the many one star reviews they have gotten, I really do not like calling a person a liar but what he has said to you are total lies. Yes I have posted negative reviews about Galeana Kia and the employees involved, again Robert F****** has gotten it wrong as the issues involves Galeana Kia and the employees involved with this as Kia Corporate is doing its best to fix something that Galeana Kia failed by their attitude and also not contacting Kia tech line no matter how much Robert F****** cares to lie about it. Also I wish to state to Robert F****** that he isca total liar concerning the last statement he wrote to you "We were in direct communication with Mr. Rabinowitz through the entire procesd of researching this issue and providing updates from the factory". Robert F****** is a total liar, I never heard from him after that visit, no communication, no updates, no phone calls, no emails, nothing. Unbelievable you can lie, definitely shows what a poor excuse you are not only as a manager but a person. As I said Galeana Kia who you represent is a poor excuse as a dealership. Maybe you should think of the lies you are spewing. Consumer Response /* (4200, 19, 2022/07/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Galeana Kia never responded to my response. Totally shows I was right that Mgr Robert F****** lied about direct communication with me after my one visit. He never contacted or communicated with me after that one time. They never attempted to fix my car and did not even contact Kia. The dealer I went to attempted to adjust the tailgate with simple adjustments but tgat did not work. They contacted Kia to go further and the field tech got involved and worked with the body shop to adjust the tailgate alignment and it took 10 days but it came out perfect. Galeana Kia did not make any effort at all and just washed their hands of it. See a good dealer can do it by caring and making the effort of which Galeana Kia did not do. Robert F****** completely lied to the bbb in his response but the end result of my tailgate being aligned shows how incompentent Galeana Kia is and the mgrs who represent them shows no caring, it has been fixed and proves exactly what I said about Galeana Kia. Anyone looking for a Kia shop around and make Galeana Kia your last stop. For service go somewhere else. But by Robert F****** and Galeana Kia not responding shows who and what they are, Robert F****** lied, Tim service mgr and his body shop would not attempt to align the tailgate but the end result is a good dealership made the time and effort to get the tailgate adjusted and the end result was they got it done!!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩