Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  03/31/2025 I went to Galeana Kia at 6pm on Monday March 31st 2025 to purchase a vehicle. I negotiated with a salesperson (*****) on a Kia ******* She goes and talks to her finance manager *****. We end up negotiating and they brought the price of the vehicle down to $26,576.05 out the door in which I agreed to. After the negotiation they asked for all my information which was provided to them such as pay stubs social security to run my credit etc. They even had me add the vehicle onto my insurance with progressive. They asked if Id be giving a down payment which I said I would give $5,000 down. Once they ran my credit the sales person came back to me with a paper for me to sign. When I look over it they had added on warranty for $3,000 and gap insurance for $1,100 to the total which brought it up to $30,676.05. I informed ***** the manager that I did not want the warranty and gap insurance and that I would like to continue with the $26,576.05 out the door rate we had agreed on. ***** the finance manager REFUSED to get it removed and even lied stating that those were mandatory because of how low my credit score was. I even offered to give $10,000 and to have my dad (has great credit score) to be co-signer. He was so rude raised his voice and said that if I want the original offer of $26,576.05 out the door Id have to pay the whole amount in cash. That then he would remove the warranty and gap extras. Unfortunately we walked out without a vehicle but worst of all this felt very discriminating. I will definitely not give my money and business to a company that treats their customers the way ***** treated me.

  Business Response

  Date: 04/03/2025

  Spoke with customer and went over the entire situation. Cleared up any mis-understandings from when she was here. Offered to help and provided avenues to get the original price that was offered that was subject to credit approval which she did not qualify for originally as negotiated. She provided a co-signer and is working towards getting bank approval. We have both agreed this issue has been resolved and she advised she would remove her complaint.

  Customer Answer

  Date: 04/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Thaitiya ******

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They replaced my motor in my car twice one with a settlement claim an me the second due to there failure to put out back together right. And after that one they still didn't do it right. I had problems still that they wouldn't finish fixing an me it lead to me getting in to an accident

  Business Response

  Date: 12/17/2024

  Mr. ******,

  I have read your Dealership file. I see you had an engine replacement at ***** miles back on July of 2023. Then a defect in the new engine happened and towed back in on sept. of 2023. Another engine was replaced at no charge for you due to defect. This vehicle I believe was purchased 2 months prior to having the first engine and I am not sure why you opened a BBB on our Dealer when you haven't been here in over a year. Can you please explain what you are upset about, so I can try to help you. Call me (*** **********) ******************

  Regards,

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lease my car from *********** on April 2024, A brand new 2024 *** ******** SX. I Had to have my vehicle towed to *** because of the engine issues that are occurring until today even after bringing my car there for service they told me to pick it up as they had fixed everything which, as you can see the day after I picked it up, the engine light is on once again. The general manager refuses to work on my vehicle, even though I lease the vehicle from that dealership. Worst customer service *** ever experienced considering they sold me a lemon

  Business Response

  Date: 09/10/2024

  ON 8-9 CUSTOMER SHOWED UP AFTER SERVICE HOURS  WITH VEHILCE TOWED IN STATING VEHICLE STALLED AT *********. CUSTOMER DID NOT FEEL SAFE DRIVING VEHILCE, CLAIMING A SAFETY CONCERN. ****. REQUESTED GIVING HIM A LOANER WITH HIS SAFETY WARRANTY CONCERN. ****. WAS PROVIDED A SERVICE LOANER. VEHICLE PUT IN THE SHOP ON 8-10-24 AND DIAGNOSED AND FOUND CUST DROVE VEHILCE OUT OF GAS. ALL CODES SHOWING AT TIME DIAG. WERE CLEARED AFTER GAS ADDED TO VEHICLE. VEHICLE HAD NO WARRANTY CONCERNS AT THAT TIME. WE MADE MULTIPLE ATTEMPS TO CONTACT CUST TO GET ***** TO COME IN TO PICK UP HIS VEHICLE. ****. ACKHOWLEDED TO THE SERVICE ADVISOR THAT HIS SAFETY CONCERN WAS MADE UP AND HE SIMPLY COULD NOT AFFORD TO PAY TO INSTALL FUEL IN HIS TANK. ****. REFUSED TO BRING BACK OUR LOANER VEHICLE. CUSTOMERS FAMILY CALLED DEALER TO ADVISED US OF LOCATION OF VEHICLE TO PICK UP AS THEY FOUND OUT HE WAS REFUSING TO COME BACK TO DEALER. AFTER WE RETRIEVED OUR LOANER VEHICLE, THE CUSTOMER CAME AFTER HOURS AND USED A SECOND KEY TO TAKE POSESITON OF HIS PERSONAL VEHICLE FROM OUR LOT WITHOUT PAYING THE SERVICE BILL. CUSTOMER HAS SINCE COME TO THE DEALER TO GET HIS KEY AND RETURN THE LOANER KEY HE HAD. CUSTOMER HAS SINCE REFUSED TO PAY HIS OUTSTANDING BILL AND WAS ADVISED WE WILL NOT SERVICE HIS VEHICLE IN THE FUTURE DUE TO THE ABOVE ISSUES.

• Initial Complaint

  Date:03/19/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was given a quote to lease a vehicle via email. Went into dealer to lease the vehicle and they numbers changed and my payment went up about $130 a month from what they told me via email.

  Business Response

  Date: 03/19/2024

  This customer provided information online prior to coming into the dealership regarding his trade in. He did not disclose the damage or that he smoked in the vehicle. The customer has provided an online estimate value from another dealership that rates the trade in at very good condition which is not the case. The customer was advised prior to coming in that the values provided in the attached quote were estimates and subject to trade appraisal. Please see attached updated quotes the customer was provided with a larger discount then previously provided and a CarMax valuation lower than what we offered the customer after coming in. The customer is upset because we can not get to his payment and that is a direct result of his negative equity. We have priced this vehicle ************* for the customer and offered an extremely aggressive deal to the customer. The customer has been very disrespectful to our staff and has continued to make condescending comments to our sales staff that tried to help him replace his vehicle. Thank you for your attention to promptly close this frivolous complaint.

• Initial Complaint

  Date:01/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 30th, I brought my Kia **** to Galeana Kia in *************** due to an unusual noise. They kept it overnight, informing me of multiple issues the next day, estimating a cost exceeding two thousand dollars. Declining their service, I retrieved my car, paying $193 for their diagnosis. Despite servicing it at Galeana Kia just a month prior, an independent center later revealed no oil in the car, prompting an immediate oil change that resolved the noise. I contacted Galeana Kia's service manager through email, seeking reimbursement for the incorrect diagnosis and the alleged overlooked oil change. After no response for five days, I hand-delivered the email on December 5th. On December 12th, I spoke with service manager ***, who acknowledged my email but denied any refund. Seeking resolution, I met with general manager Mr. ********************** on December 18th, providing him with copies of the emails. He pledged to investigate, but as of now, I await his response. I wish to caution *************** residents about Galeana Kia's potentially misleading diagnoses for profit.

  Business Response

  Date: 01/26/2024

  Our Service Manager ********** has reached out to customer and offered to provide a loaner vehicle to properly inspect and repair the vehicle. The customer has declined all offers for us to fix his vehicle and has asked that we stop reaching out to him.

  Customer Answer

  Date: 02/12/2024

   
  Complaint: 21077653
  
  I am rejecting this response because:

  Thank you for responding. After reviewing your reply, it seems there are discrepancies in their statements. In my initial complaint, I informed the general manager that my car only required an oil change, as it had already been serviced elsewhere. I lack confidence in Galeana Kia's reliability to handle my car. I simply request a refund of the $193 I paid, as their failure to perform the oil change caused the issue. Your assistance in resolving this matter is greatly appreciated.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 02/19/2024

  Hello,

  Galeana refuses to refund this customer for the 2 different concerns he had coming into shop. When he signed the repair order, he authorized the check out charge listed and signed next to the dollar amount. Customer had a bad oil leak from timing cover and engine was low on oil causing other performance issues. We gave him a list of recommendations.  At that point we explained all repairs to fix vehicle, ****** said I decline repairs let me trade vehicle in. He did not trade in and it sounds like he received an oil charge somewhere else and started running better. Because of the oil change filling crank case full of oil now the oil leak is still coming out of engine. it will be a matter of time when oil get low in engine he will have all problems come back. he is lucky engine didn't blow up the 1st time having very little oil in engine. I think we sent all receipts in last complaint. let me know if I can assist. 

  thanks,

  ***************************

  Service Manager

  Customer Answer

  Date: 02/22/2024

   
  Complaint: 21077653
  
  I am rejecting this response because:

  In September, I sought an oil change but was informed of numerous issues with my car. Opting only for the oil change, I was charged $83. In November, I revisited due to noise concerns, learning of extensive, costly repairs. Choosing another service center, they found no issues apart from the previously unaddressed oil change. Since then, my car has been trouble-free. I seek a refund for the initial misdiagnosis. Despite ***'s suggestion to reexamine the car, I lack confidence in their establishment and feel uncomfortable doing so. Appreciate your help.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  all issues set out in attached letter dated September 6, 2023

  Business Response

  Date: 09/18/2023

  We have spoken with this customer and explained per signed repair order we completed all requested work and there was no mention of oil consumption at the time of repairs at our facility. After the customer received maintenance work here the customer would have had 3 oil changes out of state that should have caught an oil consumption issue if that was the case. The vehicle was not under warranty at the time of repairs with our dealership and would have required the performed maintenance items to be completed as the first step in any engine oil consumption issue resolution. The customer never communicated that there were additional problems after coming into our dealership. The customer has raised the concerns to Kia ********* and has already been denied warranty service as the vehicle is outside of warranty. The customer has authorized the current dealership where the vehicle is as to perform out of warranty engine repair/replacement. At this time there is nothing further we can do or provide to the customer to aid in any resolution they are seeking from the manufacturer. They are aware and agreed on a phone call that we did everything asked and have done nothing wrong by them in repairs of their vehicle.

  Customer Answer

  Date: 09/24/2023

   
  Complaint: 20566064
  
  I am rejecting this response because:  the dealership was aware of the oil consumption issues.  That was the reason I brought my car in to get serviced at the *************** location,  they failed to do an oil consumption test and I am expecting a full refund for the service that was performed on my vehicle.  If the test would have been done correctly my engine would have not failed less than a year later.  Im willing to attach the full payment details on what was serviced.  
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a kayak j rack and cross bars for my Kia ********** They gave me the * rack but didn't have the roof rack in so they told me they would call me when it was ready. I am in the military and was unable to pick it up due to military commitments. In the mean time, we decided we did not want either of the items (Items were never used) so my husband attempted to return them today and they told him he couldn't. After a long discussion with the manager, he was able to return the roof rack (which we never recieved) for a 20 % restocking fee (they literally just put it back on a shelf). They would not return the * rack.

  Business Response

  Date: 09/18/2023

  This customer was contacted by the parts manager and provided a full refund and ability to return both parts without a restocking fee. This issue has been resolved.

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 29, 2023 my 2012 ************ quit running and was towed to Galeana Kia. The issue was a low pressure fuel pump. I was given a quote of $1,785.00. I agreed and authorized that repair at that cost.When I went to pick up the car on July 3, 2023, the cost was $2,210.50. They had performed a 6 cylinder tune up, performed 8 cylinder engine tune up. Set engine to specification - Parts **** - Labor $42**** & added a shop fee of $46.97. THIS WORK AND COST WERE NOT AUTHORIZED OR APPROVED BY ME. Neither was I advised or consulted in any way of any additional work or cost.

  Business Response

  Date: 07/06/2023

  The service manager ********** has already spoke with the customer and confirmed the difference in quoted pricing. The customer is stopping by tomorrow 7/7/23 to receive a full refund of the difference. Issue has already been resolved.