At-a-glance
Related Categories
Overview
Business Details
This is a multi-location business.
- Location of This Business
- 14680 S Tamiami Trl STE 1, Fort Myers, FL 33912-1960
- BBB File Opened:
- 9/9/2004
- Years in Business:
- 27
- Business Started:
- 8/22/1996
- Business Incorporated:
- 8/22/1996
- Accredited Since:
- 11/19/2010
- Type of Entity:
- Corporation
- Alternate Business Name
- Good Deals Appliances
- Good Deals Appliances & Audio Video
- Business Management
- Mrs. Sandra Russo, Vice President
- Contact Information
Principal
- Mr. Jay R. Russo, President
Customer Contact
- Mr. Jay R. Russo, President
- Mr. Gary Stevens, Customer Service Representative
- Mrs. Sandra Russo, Vice President
- Additional Contact Information
Fax Numbers
- (239) 437-9138Primary Fax
Phone Numbers
- (239) 202-0699Other Phone
- (239) 242-9328Other Phone
- (239) 437-9138
Customer Complaints
9 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
01/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
3 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
D. V.
09/26/2023
Good Deals Appliances, Inc. Response
09/28/2023
Dear *****,
I hope this message finds you well. I want to express my sincere apologies for the dissatisfaction you have experienced with the recent purchase of a microwave and stove from our store. Your feedback is incredibly important to us, and we are committed to addressing your concerns promptly and to your satisfaction.
We understand your disappointment with the pricing of these appliances and the issues you have encountered with their performance and build quality. We offer Whirlpool products that provide value and reliability to our customers, and it is clear that Whirlpool fell short in this instance.
To address your concerns, we would like to offer you the following options:
**Repair/Replacement:** If you would like to keep the appliances, we can schedule a technician to inspect and repair for a fee, or offer a replacement at our cost.
Please let us know your preference, and we will ensure that the necessary steps are taken promptly. Your satisfaction is our priority, and we are committed to making this right for you.
Once again, I apologize for any inconvenience you have experienced, and I want to thank you for bringing this matter to our attention. We value your patronage and hope to have the opportunity to serve you better in the future.
If you have any further questions or concerns, please do not hesitate to reach out to us at ******************************** or ************. We are here to assist you in any way we can.
Thank you for your understanding and patience as we work towards resolving this issue.
Sincerely,
***********************
Good Deals Appliances, Inc. Response
09/28/2023
Dear *****,
I hope this message finds you well. I want to express my sincere apologies for the dissatisfaction you have experienced with the recent purchase of a microwave and stove from our store. Your feedback is incredibly important to us, and we are committed to addressing your concerns promptly and to your satisfaction.
We understand your disappointment with the pricing of these appliances and the issues you have encountered with their performance and build quality. We offer Whirlpool products that provide value and reliability to our customers, and it is clear that Whirlpool fell short in this instance.
To address your concerns, we would like to offer you the following options:
**Repair/Replacement:** If you would like to keep the appliances, we can schedule a technician to inspect and repair for a fee, or offer a replacement at our cost.
Please let us know your preference, and we will ensure that the necessary steps are taken promptly. Your satisfaction is our priority, and we are committed to making this right for you.
Once again, I apologize for any inconvenience you have experienced, and I want to thank you for bringing this matter to our attention. We value your patronage and hope to have the opportunity to serve you better in the future.
If you have any further questions or concerns, please do not hesitate to reach out to us at ******************************** or ************. We are here to assist you in any way we can.
Thank you for your understanding and patience as we work towards resolving this issue.
Sincerely,
***********************
Customer Response
09/29/2023
Customer Response
10/03/2023
Customer Response
10/10/2023
Good Deals Appliances, Inc. Response
10/11/2023
Good Deals Appliances, Inc. Response
10/12/2023
today 10/12/23
We have a new microwave coming Saturday to ***********
We spoke on the phone and we took care of her issues.
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