Business ProfileforUxari

I wish there was a way for me to leave a score that is less than 1 star. I was given this company by my home builder for installation of my services and I could not be more disappointed in them as a services provider. To date I have had a total of 5 service appointments to have someone come out to my home to hang a TV on the wall and still it has not been done. This company does not care about the business they provide. They do not care about the service they are providing to their customers and they do not care about their brand as a service provider AT ALL...!!! The only person I have ever talked to within this company that actually seems like she may care is ***** and she was great to work with. All of the technicians and installers simply pass -the-buck and place blame on the company for all aspects of customer disappointment. I have called in and asked to speak with a manager 4 times and each time I was advised by the customer service agent that the managers are all in a meeting together. To date, still no manager has ever called me back or followed up with me in regards to the complaints I have logged or the customer service I have received. Once I finally get this TV hung I will in no way ever do business with them again. I will be checking into moving my home security as soon as possible. I know that a lot of people go out and research the companies that they choose to be business with and I hope that you please read my email and take it as a warning in regards to doing business with this company.Please, Please, Please don't do business with this company. They don't care about you as all as a consumer and they could care less about you as a human being...! Simply take a moment to review all of the 1-star ratings that they have.

A member of our management team will be contacting you shortly. We value your feedback and look forward to speaking with you.

All topics in question were resolved to the customer's satisfaction on 1/31/24. The customer stated this review would be removed or amended to reflect an more positive outcome and experience. 

A member of the management team did reach out and speak with my wife in regard to the customer service issues we encountered. They were very apologetic and shared that they would be utilizing details from our experience to aid in improving all points of customer contact. They did admit to fault and shared with us that they will not tolerate poor service and will be researching any and all interactions to identify points where customers could have been handled better. We feel like the company took our feedback and information to heart and they will be working to make things better for all of their customers. We also received a home visit from a manager that was apologetic as well and he was stopping by to ensure that they work was done correctly and to our satisfaction. I do appreciate the measures they have taken to rectify this situation and I feel like I was heard by the leadership team within the company. Thank you Uxari...!