Business ProfileforRobb & Stucky

We ordered a couch and mini sofa that cost $7308 and another $26,321 of furniture pieces from Robb & Stucky in July of 2022. Robb & Stucky agreed to hold all the furniture until our home under construction was completed and we moved in. All of our furniture was delivered in October 2023. When we started using the couches, we noted that they seemed smaller and stiffer than we remembered. We custom ordered the couch and mini sofa from the ********************* furniture line because we wanted a 89 inch couch and a 72 inch mini sofa and ********************* was one of the few manufacturers recommended by our sales person. Since the couches looked small, we measured them and each piece was 6 inches narrower than the 89 and 72 that we specifically requested. A rep from Robb & Stucky came out and confirmed the measurements. Our expectation was we would either get our money back or new couches the correct size. We got neither. ********************* told Robb & Stucky the sizes we got were within their acceptable tolerances. Nobody at Robb & Stucky warned us at the time of our order that these couches could be as much as 6 inches narrower and be within ****** Kings acceptability range. Had we known that, we never would have ordered them in the first place. Robb and Stucky looked into it further with ********************* and concluded we were out of luck because it was custom ordered. Our position is we did not get what we ordered and paid for and since we were direct customers of Robb & Stucky, they should make good on this, primarily because they never told us these furniture pieces could be materially smaller than the stated 89 and 72. This smacks of consumer fraud.