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Business Profile

Funeral Homes

Hickson Funeral Home Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Hickson Funeral Home Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hickson Funeral Home Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My father passed away on 10/28/2023 he was transported from *********** ** to hickson funeral home. My dads viewing service was on 11/18 he was expected to be cremated after the viewing. I got his life insurance payout on 11/23 I sent the check to the funeral home on 12/3 due to the thanksgiving holiday I was more than patient and waited for them to get the check after I saw the check cleared my bank I wait a week to call the funeral home about my dads ashes i spoke to an answering service who told me they would leave a message for the funeral techs to call me back for an ETA for my dads ashes 3 days with no call. my mother, aunt and I started to call almost daily 5-6 times only ever speaking to an answering service. Living almost 3 hours away from this funeral home we could not physically go there for a face to face updated finally on December 22 well over a month since my fathers service I got a tech on the phone and after asking about if I was able to pick up my dads ashes I was rudely told by a tech hes not cremated, he is still in a refrigerator who told you hed be ready? This tech who never gave him name continues to be rude and disrespectful saying well we never got paid in which I informed him he was lying or Ill informed due to the fact they got paid back in the beginning of December. I informed him if I didnt have my fathers ashes by the following Friday after Christmas I would seek legal action due to the emotional distress and mental anguish of my father still sitting in a refrigerator a month after his service. This tech told me you do whatever we have lawyers to I then ended the call as my emotional stress reached beyond consolable. After hanging up my aunt receives a call from funeral owner **, and proceeds to tell her good news that my father is ready to be picked up. This is gross misuse of a corpse but I dont think its good business to treat a grieving family with such rudeness then do your job after legal action is brought up.

    Hickson Funeral Home Inc is NOT a BBB Accredited Business.

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