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Business Profile

Fitness Center

Around the Clock Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

This profile includes complaints for Around the Clock Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see

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Around the Clock Fitness has 6 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/14/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a gym membership with around the clock until they all got bought out by crunch fitness. So I went to crunch fitness to figure out how to transfer my membership and just signed me up with crunch so now Im paying them. I need to cancel my recurring auto payments from anytime since they no longer exist.. the most recent charge was charged 11/09/24 for $31.95. There is no where for me to contact anyone about this. I need my membership canceled and to stop being charged by a business thats no longer functioning.

      Business Response

      Date: 11/14/2024

      ****/*** no longer owns this membership as Crunch Fitness has resumed ownership of the membership and billing. We do not have access to this member information/profile. The member should reach out to Crunch Fitness ************** OR ************* ************ (billing partner) for further assistance. 

    • Initial Complaint

      Date:06/13/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My debit card had to be replaced it was received a few days after dues post.Unable to get through on phone or to visit due to work and family.Around June 3 I visited club and filed new card info.Found I was charged a late fee and billed for two months. Was assured the late fee would be removed and that I was paid for two months. Despite repeated contacts late fee not removed.Terrible customer care.

      Business Response

      Date: 06/13/2023

      this is a duplicate request. we will reply to the previous submission.

      Business Response

      Date: 06/13/2023

      This member has submitted the same complaint at least 4 times. We will reply to this one only. The member has been refunded for the $12.50 service fee. Additionally, there was an error and dues were collected twice. Therefore a total refund of $44.44 ($31.94 +  $12.50) was refunded to the **** on file. Please consider this complaint closed. 

      Customer Answer

      Date: 06/14/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    Around the Clock Fitness is NOT a BBB Accredited Business.

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