We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Children Dentist

Lakes Park Children's Dentistry & Orthodontics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Children Dentist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/16/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 27th, 2022 we had planned to get braces put on my daughter with Lakes Park Pediatric Dentistry. We went through all the proper steps with insurance and billing, paid them a 600$ payment for our end of the deposit. Her scheduled date to have the braces put on was on October 4th, unfortunately we had a major hurricane come through the area and were unable to complete treatment with this office or get in for our appointment at the scheduled date. (It is understandable because most of the town was out of power and areas were severely damaged.) Due to the storm and damage we received with our jobs and home we HAD to relocate to another state. I called multiple times before our move to try to speak with someone in the office and was unsuccessful at reaching anyone. On October 24th I spoke with the office manager ******* over the phone and explained that we had to move due to the storm and I would like to start the process to have a refund of our 600$ deposit, since we were no longer able to receive treatment with them due to having to move, she informed me that it would not be an issue at all to get a refund of the 600$ AFTER they receive payment from the insurance for the cost of the retainer placed in my daughters mouth, and to please email her all of my daughters info along with a forwarding address. I sent ******* an email that same day with all information.I then called on November 21st asking for an update or status of payment from insurance for the office and ******* informed me that she was unsure if insurance had made a payment, that she would check and get back to me on it. On 11/30 I received a email from the office with no signature attached stating that I was not getting a refund at all because we had moved and my daughter still had the spacer in her mouth. My daughter never received braces, this company was paid 339.00$ by insurance for the spacer placed, they took a 600$ deposit and will not refund it even though they never put the braces on her, and they will not answer any emails or calls to/from to me. This is actually The 2nd billing issue I have had with this office, I was over charged when paying for a service for my son and after calling my insurance company they informed me I never should have been charged that amount and need to ask for a refund. So they seem to have unacceptable billing practices and lack of communication. I am reaching out to make you aware of these issues and aware of the way this office is choosing to do business.I have no control over the weather and natural disasters, we HAD to move and had no choice in the matter. This office is making an already hard and stressfully time worst by the completely unprofessional way this had been handled. I have asked for the dentist to call or email me and I have had no response.I find this entire situation unacceptable and I hope you at the BBB can help me find a resolution to this.

    Business Response

    Date: 01/20/2023

    Please see attached response.

    Customer Answer

    Date: 01/20/2023

     
    Complaint: 18598533

    I am rejecting this response because:

    Sincerely,

    ***********************

Lakes Park Children's Dentistry & Orthodontics is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.