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Business Profile

Air Conditioning Contractors

Caloosa Cooling

Reviews

Customer Review Ratings

1/5 stars

Average of 4 Customer Reviews

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Review Details

  • Review fromHeather K

    Date: 08/27/2024

    1 star
    Called the company for after hour repair. Technician showed up and from the get go it was obvious he did not want to be in my house at 9pm at night. He took 10 minutes to do a "diagnosis" and tell me that he can not fix my issue and requested his 170 payment. When I called the company the next day to express my concern the "manager" told me that this is a big company and after I pushed back on some comments he made and turned them around to show him the flip side (which he did not like) he informed me that he would be exercising his right to refuse to serve me and hung up. Stay away from this company no matter how "big" they are.

    Caloosa Cooling

    Date: 08/28/2024

    ***********************************,


    We installed the new system into the home, which was sold to you on May 2nd, 2023. We warranty the workmanship of the system for 1 year following the purchase of the home. This term is per the homebuilder's contractual agreement. The term of the workmanship warranty ended on your home May 2nd, 2024.


    On July 21, 2023 we offered a complimentary maintenance service to you to help assure your HVAC system would perform at optimal efficiency. Our free service appointment was canceled by the homeowner. On February 28th, 2024 we dispatched to your home to address a small temperature balancing request for no charge, and addressed any needs at that time. 


    On August 26th, 2024 we dispatched as an emergency after hours visit to address an issue with your system. The unit has not been under a maintenance plan serviced by us, and it is unclear whether the system has been receiving regular maintenance which is required by the manufacturer to honor their 10 year parts warranty. 


    The technician noted that the compressor is causing a repeat tripping of the breaker. When the compressor was examined in more detail, we assessed that their is an electrical short issue with the compressor that has the potential to have compromised the refrigerant, and also requires replacement of the compressor. ******, as do all ***s, will warranty the part and provide it cost free, but they do not cover any labor affiliated with the part. They also do not cover the refrigerant that will be required for completion of the compressor replacement. 


    Our policy, unfortunately due to numerous customers over time opting to not pay for work after parts are ordered and work is completed (creating operational effort for our team to recover our costs), is to ask customers to contribute to the cost of service prior to us administering the work.


    Our technician and managers noted that in this instance, the customer believed the work should be completed for no cost. Please note, Caloosa Cooling does not manufacture the equipment chosen by the builder when the home is built. We provide the equipment that is designed into the home, and we warranty the workmanship of the installation for 1 year. The *** is responsible for warrantying the system for its' term, and when that system has issues past the 1 year term, we will apply for warranty support on your behalf if you are our customer, but we are not compensated by the manufacturer for any related repair or the materials needed to complete the repair. When the customer in this instance refused to contribute to the warranty service, and advised that they had another company willing to do the work on their behalf, we then advised that we would support whatever decision they chose and the direction for service that best fit their needs. 


    We appreciate your review, and we are disappointed that we were unable to satisfy you in this instance. Thank you for being a valued client, and we wish you well with your future HVAC needs. 


    Sincerely,


    The Team at Caloosa Cooling


     

  • Review fromChristopher C

    Date: 07/10/2024

    1 star
    Caloosa Cooling took my money for a maintenance agreement contract for my HVAC, which provides service twice per year. They completed one service, then they canceled my second service, which I had scheduled six months later. They do not answer their phone and they have not returned my phone calls even after I left several messages. Terrible customer service that borders on criminal activity. Do yourself a favor and do not do business with Caloosa Cooling.
  • Review fromKevin C

    Date: 03/14/2024

    1 star
    Horrible customer service, and dishonest in practices. Had a brand new Daiken system put in less than 3 years ago. When unit was about 2 1/2 years old, the coils on the outside sprung a leak, and had to be replaced at over $2000.00 for just the labor, as the parts were covered under warranty. less than 90 days later I had to call the m back out because the unit was not cooling again. They said that there was a leak and I lot all the coolant. They wanted to charge me over $700 dollars for this, even though they repaired the unit less than 90 days prior.. I refused to pay the $700, since it was less than 90 days since they worked on the unit. I did pay there $239 for an additional 2 year service contract, which they charged m for at this time. I did have a service contract with them as well, so the "service call" was covered, just had to pay for parts. I would have thought a company that preformed a $2000+ repair would stand behind the work they did for a minimum of 90 days Now, less than 30 days later, my system is not cooling again. I called them and they said they refused to service my unit anymore, and that they would not stand by their repair less than 30 days prior. They also said they would not refund the $239 I paid for the 2 year contract, they was supposed to be from 2/24 thru 2/26. They don't stand behind their work, They always bring a new technician to learn on the job at each of the visits to my home, and they make things worse, so they can charge you additional money. Then they take your money for a service agreement and refuse to honor any part of the contract. DO NOY USE THIS COMPANY! HORRIBLE CUSTOMER SERVICE - DISHONEST




    Caloosa Cooling

    Date: 03/19/2024

    For clarification, Caloosa Cooling was not the company that installed the new Daikin System. Based on our documentation and photos that our service technicians provided from our dispatched call, the company who sold the system to the customer and installed it appears to have been "Magnificent Air". It is our understanding that the owner had chosen to stop using their services and it is unfortunate that they did not stand behind their work and support the customer through these issues on the system they sold them. The customer opted to call Caloosa Cooling to help assist with the AC which was not working at the time of original dispatch.



    On 9/13/23 we were called to an urgent dispatch to the customer's home to resolve a no cool situation. The refrigerant pressures in the system were low, we performed a leak search, and found a leak in the condenser coil. The coil was under warranty by the manufacturer, but the labor and additional refrigerant needed to install the coil resulted in the service fee which was $1,869.98. We provided a temporary-portable system to the customer until we could procure a replacement coil from Daikin and installed the part on 9/29/23. Again, it appears that the original install by "Magnificent Air" may have caused issues, and Caloosa Cooling provided our services to help remedy the problem. Daikin honored its warranty and provided the new coil at no cost, but the work and refrigerant is not covered under the manufacturer warranty. 

    We left the home with the system running optimally, and scheduled a return maintenance appointment for the following spring. Upon arrival for the scheduled maintenance on 2/12/24 we encountered that the system was low on refrigerant again. We provided a full 31-point maintenance on the system and determined that the system was continuing to show signs of leakage and added more refrigerant until we could diagnose the additional issue. We assigned a senior technician to service the system and pinpoint the new problem. The technician found a new issue at the low pressure switch. We provided a temporary fix, ordered a new part, optimized the refrigerant levels, and left the system cooling properly. We will return at a later date to install the permanent fix when the part arrives at our facility. All of the additional services beyond the maintenance subscription have been completed at no cost to the customer. 

    Unfortunately, the customer has been frustrated with the system, and the issues associated with it. The Magnificent Air sold unit has struggled to perform optimally, and we have been working diligently to help solve the problems and maintain the system. The customer relationship has not been smooth. It should be noted that our dispatch records show a different timeline and solution for the customer than what has been written in the customer review. We are able to provide photos, documentation, dispatch notes, and times for each of our visits. All of the additional work, beyond the coil replacement, has been completed at not cost to the customer.

    Caloosa Cooling stands behind its work, our team works hard to do the right thing for our customers, and the same is true for this customer and this system. We are offering a refund to this client for their remaining comfort club maintenance term, in the hopes that they can find an HVAC company that better fits their needs. 

    We appreciate all of our customers, we value their opinions, and are happy that our team has had the opportunity to serve in this situation. 

    Thank you for your past consideration, and our team hopes that your next AC company will best suit your unique AC situation.

    Sincerely, 

    The Team at Caloosa Cooling

    Caloosa Cooling

    Date: 04/01/2024

    As a follow up to this customer's review, it should be noted that the customer did not pay for their services, and have faulted on their payment. Caloosa Cooling has fulfilled its commitment to this customer, and the customer has chosen to be spurious with their payment processes.  
  • Review fromMelannie C

    Date: 02/26/2024

    1 star
    This company came out today, tried to charge me over $1000 for a repair that was never needed because there was no leak as they claimed, as well as several pounds of Freon. We had a second opinion today right after Caloosa came out and they showed us the outside unit had no leak and the Freon showed proper numbers also on the tool used to detect leaks. This company tried to rip us off and scam us off of something that wasn't needed.

    Caloosa Cooling

    Date: 03/19/2024

    On 2/5/24 Caloosa Cooling was called to the customer's home for an emergency appointment. The appointment was requested at 8:11 AM, and our technician arrived at 12:22 PM to assist with the issue. We quoted an emergency diagnostic fee, and began diagnosing the system. The system was off and not functioning upon arrival, and there were signs of ice patches indicating low pressure issues. We provided a complimentary leak search at the air-handler where leaks often occur. A full electronic leak search can typically cost $350 or more by most service companies, and Caloosa Cooling provided this service at the interior air-handler at zero cost. Our technician did not find a leak at the air-handler, they added 2-lbs of refrigerant to bring the subcool reading up from 7.1 to 10.1 where the system will operate normally and at recommended levels by the manufacturer. As this was an emergency dispatch to get the system running and the readings were now normal, the recommendation to the customer was that we return to perform a formal maintenance which was scheduled for 2 weeks later. 

    On 2/26/24 a Caloosa Cooling technician returned for a scheduled full 31-point maintenance service. The technician flushed the primary drain line, serviced the system, noted corrosion on the condenser coils, and recommended a full leak search as the pressures continued to read low and the subcool had fallen to 4.3. Photos of the condenser coil during the full maintenance, shows prior damage to the coil fins exposing the coil tubes and potentially resulting in increased risk of coil leakage. Rust is also visible on the exterior of the condenser unit as an irrigation sprinkler head resides inches from the front of the AC exterior unit. Our assessment from the 31-point maintenance is that this sprinkler head may be accelerating deterioration of the unit given the rust indications and proximity to the system. The system is 6-years old and may be prematurely aging given the environment. 

    This customer review was posted on 2/26/24 which is the same day of our maintenance service and the recharging of the refrigerant in the system. We would be surprised to find a change in the subcool levels by another HVAC company on the same day after our maintenance appointment. Any loss of refrigerant would take more time to result in a notable drop, and if correct, may be why another vendor would find the pressure levels to be normal at the time of review. 

    We are happy that the customer has received another AC technician's assessment that the system is operating optimally and indicating our diagnosis may be premature. Our concern for the customer's system is the corrosion is clearly visible, our photos of the subcool reading changes are negative indicators to our team, and we believe the system will continue to experience issues in the near future without further service support. 

    Thank you for sharing your experience, providing your opinions, and allowing us to assist you with your recent AC services. We appreciate your relationship, value you as a prior client, and are here to support you in the future if ever the need arises.

    Sincerely,

    The Team at Caloosa Cooling

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