Business Profile

Wholesale Electronic Supplies

Rpusa Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Electronic Supplies.

Complaints

This profile includes complaints for Rpusa Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

48 total complaints in the last 3 years.
17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/12/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased items from this stores website, but when I received the products, the quality was very poor and not as described. I requested to return the products and get a refund. They agreed to receive the returned items, and I sent them back. According to the tracking information, they have received the products, but then they intentionally ignored my emails and refused to refund my money.I filed a complaint with ******, but the seller closed my case saying it was over 30 days and ****** did not resolve the issue and did not give me a chance to continue complaining - essentially letting this scammer off the hook. I attached a picture of the product I returned via ****
Business Response
Date: 07/16/2025
A refund for the item has been issued to the client.
Initial Complaint
Date:05/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Six parts missing on new case are circled in red. Picture is from RepairPartsUSA.com website. Photo shows item that your buying. No response from seller phone *************** or email ************************************************** is useless to me.
Business Response
Date: 05/05/2025
****,
We have responded to you with return instructions (correspondence attached). In accordance with our Policy the item must be received back before a refund is issued.
Customer Answer
Date: 05/18/2025
The seller was advised that I've been without a phone for quite sometime now and that I removed all the missing old parts from my damaged screen and installed them into all the missing parts slots on the new screen. I should not have had to do this. Sellers response did not address the situation they put me in. They never responded on how to make the return now that my old parts are attached to the new screen and secondly my phone has been down for weeks untill of recent. Seller also refuses to provide pre paid postage for return. This whole situation is there fault. They advertised an item and did not provide it.
Customer Answer
Date: 05/23/2025

Date Sent: 5/18/2025 9:35:45 PM
The seller was advised that I've been without a phone for quite sometime now and that I removed all the missing old parts from my damaged screen and installed them into all the missing parts slots on the new screen. I should not have had to do this. Sellers response did not address the situation they put me in. They never responded on how to make the return now that my old parts are attached to the new screen and secondly my phone has been down for weeks untill of recent. Seller also refuses to provide pre paid postage for return. This whole situation is there fault. They advertised an item and did not provide it.

Business Response
Date: 06/13/2025
The customer filled a chargeback with their bank. When a chargeback is initiated, there is no way for us to issue a refund.
Ultimately the customer was refunded through the chargeback process.
We apologize for any inconvenience caused.
Initial Complaint
Date:05/01/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My issue concerns an RMA #******R - Return Tracking #**** 1150 3374 5100 8562 21.I returned a defective product meeting all return criteria and was informed I should expect a refund. I kept the company up to date with shipping and once they received the package they stopped communicating with me. I have no refund and it's been over two weeks. They received my return on April 15, 2025. And stated refunds are processed within ***** hours of receipt. It has now been nearly two weeks with no refund and no communication, despite multiple emails.
Business Response
Date: 05/05/2025
We do apologizer fore the delay. A refund was issued on April 29 (confirmation attached) and the funds were deducted from our account and issued back to the customer on May 2nd
Customer Answer
Date: 05/10/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *********
Initial Complaint
Date:04/27/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
MY PUCHARSE WAS MADE ON JAN 16, 2025 .FOR AN IPHONE 14 PRO SOFT OLED SCREEN AND A GASKET SEAL FOR THE AMOUNT OF $110.82 I PAID FOR A UPGRADED SHIPPING SPEED OF *** 2 DAY, AND THEY INSTEAD SHIP THE PRODUCT WITH THE FREE **** OPTION (AS YOU CAN CHECK ON THE ORDER REPORT I ATTACHED). FOLLOWING THAT, THE PACKAGE WAS NEVER DELIVERED BY **** IN MY ADDRESS IT WAS SHOWED AS "DELIVERED TO AGENT TO FINAL DELIVERY" AND IT WAS REPPORTED TO THEM VIA EMAIL, SINCE THEY NEVER ANSWER THE PHONE, ALWAYS SAYS THEY'RE OUT OF WORKING HOURS AND CAN'T ANSWER. I SENT MANY EMAILS AND NEVER GOT A RESPONSE FROM THEM OR A REFUND TO MY ORDER OR A REPLACEMENT ORDER.
Business Response
Date: 05/05/2025
****,
The address you provided to us was for a company called "*******************" which is a freight forwarded, and which is why the tracking shows "handed to agent".
There was an oversight with the shipping method, and we promptly issued a refund for the shipping fee price difference. The package was delivered to the freight forwarder address provided, additionally you submitted two separate chargebacks in an attempt to get a refund for the delivered item. Since a chargeback was opened, there is nothing we can do but process the dispute with your bank
Customer Answer
Date: 05/06/2025

Complaint: 23256436

I am rejecting this response because: I sent this package to my office, not a freight forwarder. Also you never refunded the SHIPPING COST, you only refunded the TAXES since I HAVE A TAX EXEMPT CERTIFICATE.
You also ship this package with the wrong carrier and created this issue. This is on you! ****** never refunded me the money and they told me that since you provided a tracking it was okay, but the issue is that the order was never shipped correctly. I paid for something that i never received and i want to receive the product with my shipped method selected, or simple refund the entire order on your end.

Sincerely,

**** *********
Business Response
Date: 05/13/2025
As previously stated, the order was shipped and delivered to the address provided according to the tracking number.
Once the tracking status shows as delivered, we are not responsible for lost or stolen parcels. We also never received a tax exempt certificate.
In any event, the current status of the order is that you disputed it with your bank as a chargeback, so we have to go through the dispute process with them
Initial Complaint
Date:04/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an iPhone 14 pro max screen replacement for my iPhone of $104, I received it and upon inspection I found that there was a tear on the ribbon and notified them on march 21st. I took pictures of the tear and sent the package back via ***** In which they confirmed they shall replace the item on April 2nd. Ever since then they have ignored 4 of my emails, all my phone calls (around 20) and text messages. Ignored my website messages and have given me no information on to where my product is.I paid my the shipping of my item to get there ASAP and its been almost 3 weeks of nothing sent or said to myself.
Business Response
Date: 04/24/2025
We attempted to refund the order but the customer submitted a chargeback. Since there is a pending chargeback open we will need to resolve it with the **************
Customer Answer
Date: 04/24/2025

Complaint: 23192297

I am rejecting this response becausetjrte was no attempt in any sense or notification of attempted resolution. After weeks of no response I contacted my bank with the issue at hand. Refund was not requested at first just an exchange, therefore the response is an attempt of a coverup on their part.

Sincerely,

****** *****
Business Response
Date: 05/05/2025
The customer initiated a chargeback for this order, so there was no way for us to issue a refund.
Customer Answer
Date: 05/06/2025

Complaint: 23192297

I am rejecting this response because originally I was asking for a replacement item, only once they did not respond to my messages emails and calls did I decide to protect myself and contact my financial institution for assistance because the business would not respond. Once I filed the report with my bank and BBB, RpUSA have made a accusation that they couldnt refund due to the initiation with a request for refund from my bank.

The timeline in which they saying they couldnt refund me is 3-5 weeks after I tried countless times contacting them. This shows that the company are only not responding due to my escalation, and that they were not going to refund me unless I took further steps like so. I have provided proof of messages and calls sent to RPUSA, and they have not shown any on their part of an attempt of reconciliation.

Sincerely,

****** *****
Initial Complaint
Date:03/14/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a screen for my Note 20 Ultra. I installed and the fingerprint censor did not work. After attempting to call over 20 times and emailing, I reached out to ****** in order for them to help me contact the seller. After denying I ever tried to contact them, I sent over proof, and then they emailed me with an address to send the product back. Seller will not take responsibility for shipping costs, due to the fact that the screen was installed. However, that is redundant, because I cannot confirm full functionality of the product if it is not installed. That clause is also not stated anywhere on the seller's website. I have uninstalled the product and no damage has been incurred. The seller should be responsible for shipping the product back due to the lack of information provided about the screen and its functionality.
Business Response
Date: 03/19/2025
The customer installed the item on their phone and was not satisfied. We provided the customer with return instructions in accordance with our Policy but they have not yet returned the item and instead did a chargeback.
Customer Answer
Date: 03/20/2025

Complaint: 23068716

I am rejecting this response because the seller did not provide accurate details as to the functionality of the screen provided. It was described as a full replacement, but lacked features present in the original screen. I did not submit a charge back. I used ****** to pay for the transaction and when the seller didn't respond, after many attempts, I contacted ****** for assistance. The seller did not advertise the screen as aftermarket and also does not state the features would not work with it. For these reasons, the seller should be responsible for return shipping. Once I receive a label I will send the product back.

Sincerely,

******* *****
Business Response
Date: 04/15/2025
*******,
We provided you with the return instructions to return the order to us. As noted in our Policy, since the item was already used and installed, we do not cover return shipping. Pleaser use the instructions provided to return the item
Initial Complaint
Date:03/12/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered an oled repair screen and received a much cheaper lcd screen . Oled was advertised and came packaged in an oled box however contents were a cheap screen. They initially replied to my email and never replied when I said I would like to be refunded because I could no longer wait any additional time without a phone. I am willing to send original product back but would like to be refunded since I have already purchased another screen from a reputable vendor
Business Response
Date: 03/19/2025
The incorrect item was shipped to the customer. We provided the customer with a prepaid return label to return the order. We have not yet received the returned item
Initial Complaint
Date:03/06/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a product from RepairPartsUSA.com, which arrived defective. Seeking a resolution, I attempted to initiate a return to receive a working replacement. Due to time constraints and the need for the part, I placed a second order while navigating their return process, with the goal of being made whole with a functioning product.During this process, I informed the company that I may utilize my **** cardholder protections if necessary, which include extended warranty and purchase protection benefits. This was not a chargeback, nor did I initiate any chargeback at any time.Shortly after this communication, the company canceled my second order without cause and accused me of filing a chargeback, which is factually incorrect. Additionally, they threatened to keep my email on file as evidence, despite no such action being taken.This conduct is unprofessional, baseless, and punitive. I am now left without the product I ordered, despite paying for it, and without a clear path to resolution due to their decision to cancel my second order and dismiss my good faith efforts to resolve the issue.
Business Response
Date: 03/19/2025
The customer was refunded after threatening to do a chargeback for a previous order they made.
Customer Answer
Date: 03/20/2025

Complaint: 23030048

I am rejecting this response because:
That is simply not true I have neither initiated a charge back nor received a refund. I however am stuck with a defective product and an email stating they would hang onto my email and contact for fraud. This business also cancelled my order for a second product and told me that o couldnt order again

Sincerely,

****** ******
Business Response
Date: 04/01/2025
******,
The order was cancelled and refunded so I am not sure how to further assist you.
Customer Answer
Date: 04/14/2025

Complaint: 23030048

I am rejecting this response because:
The refund that this business is referring to was for the subsequent order in which I ordered a second product because they refused to replace the defective product on the first order. Which hasnt been refunded or replaced whatsoever instead copy a lobster. He told me they were going to keep my contact information for fraud investigation of this business is being operated out of a storage unit and nobody answers the telephone. I believe this business to be a front or scam. The only resolution I see is to be refunded for the initial purchase in which they have not done so.

Sincerely,

****** ******
Business Response
Date: 04/15/2025
******,
We are not located in a storage unit, we are in a 4000 sq ft office/warehouse flex space. We have been in business for over 8 years and try our best to make sure all customers are satisfied. We are sorry in this situation you were not pleased with the transaction. The order was refunded and you are free to contact us to return the other order you received
Business Response
Date: 05/05/2025
We do apologize for the misunderstanding of your cardholder statement as it was interpreted that you will be issuing a chargeback and that is the reason the order was cancelled.
Customer Answer
Date: 05/05/2025

Complaint: 23030048

I am rejecting this response because:
While I accept you apology for the behavior of asking for a resolution in which I was met with threats over your misunderstanding of me expressing following up with my consumer protection rights. I am still stuck holding a defective product and a charge for that product. To make this right I will accept a replacement or a refund otherwise I am not whole.

Sincerely,

****** ******
Business Response
Date: 05/13/2025
We provided you with the return instructions in accordance to our Policy. We can not issue a refund without receiving the item back. Communication history is attached
Initial Complaint
Date:02/12/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Horrible place do not order from this place complete scam Buy cheap Chinese product and advertise it as high quality They do not reply to emails or Phone call nothing good about this shady company from ******* dont know how they still in business And they have restock fee to make money off you regardless with their false advertising You better of ordering on **** cause its gonna be complex to get your money back had to contact my bank I just want this company to just shutdown I will find the owner to file a complaint. They love to reply to fake positive review but ignore actual customer reviews with real concern with their fake products
Business Response
Date: 02/24/2025
Hi ****,
We received your complaint regarding your order. We checked all the corresponding emails and see you requested to return the order. We provided you with the return instructions but never received back the item. Please provide us with the return tracking number once you send the item back.
Initial Complaint
Date:01/19/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order placed Jan 6, 2025 in the evening. They advertise same day or next shipping. I did not hear anything from them. I called on Jan 9, and was sent to voicemail. I sent my first follow up email on Jan 10, just asking if they had shipped and if they could send me tracking. They replied to that, saying that "I should have received an email that the part was on backorder and will be shipped that night" (the 10th). I had never received the email they claimed to have sent. I emailed again the 11th since I had not received notification that it had shipped.On Jan 14, I followed up again, asking for a refund since they had not communicated anything with me, and I had waited so long (with no phone) despite their "same day shipping" claim. I didn't hear anything from them. I got an automated "shipped" notification on Jan 16th.When the product arrived, it definitely did not pass the phrase they use in their marketing on their website. This is very obviously a knockoff product, low quality, and doesn't even fit the phone it was made for. I've attached photos of the bottom frame not even lining up, and the text not fitting on the top of the screen. The framerate looks to be that of an old video game system.They claim to have the highest quality replacement parts, but this "premium" (as they call it) screen isn't even passable as normal quality. I think they should remove any branding claiming to have "the highest quality replacement parts". They should also remove the phrase "same day shipping"; a simple ****** search will reveal that this isn't the first time shipping has been inexplicably delayed.
Business Response
Date: 01/29/2025
Hi ***,
We are sorry to hear about your dissatisfaction with our products. We always strive to provide the highest quality parts at affordable prices. If you would like to send the item back, please feel free to submit a return request here: **********************************************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Rpusa Inc. is NOT a BBB Accredited Business.