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Business Profile

Web Hosting

Moniker.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/13/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are shielding email phishing and attempts to steal information in order to steal money from people. Message Received:January 13, 2025, 11:14:56Envelope From Address:info-*****=airexperts.org-*****=airexperts.org-*****=**************@allstarstock.comFrom Address:******* **** <*************************************>Recipient:********************************:High-Margin Products Drive IQST Growth StrategyClient Address:********** [*****************************************]Country of Origin:************* Message Size:29908Content Classification:BlockedVirus Infected:NoScore:0Quarantined:NoMessage ID:<***************************************************************************************>SMTP Response:{NoBounceInbound}, ****************** [12.74.95.4]Delivery Status:BlockedLast Status Update:January 13, 2025, 11:14:56

  • Initial Complaint

    Date:10/26/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I could be wrong but as far as I know they are a proxy for setting up web domains and one of the domains that they have set up the business that owns that domain I feel has been mistreating me and possibly other people as well on the website.The website in question is ********* which is a **** website that allows people to upload amateur *********** for ad revenue and I feel that they have been mistreating me and I have found a review to show that they have mistreated others as well. They have refused to give me the information that's needed to file a claim with the Better Business Bureau.The only option I have is to go to the business that help set up the domain so that I can get the information needed to file a claim against them at the moment all that I know about them is the website URL but I need more than that.

  • Initial Complaint

    Date:08/14/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a small web developer and domainer for over 10 years and have never in my life encountered a company as unprofessional, disrespectful and outright criminal as this company. Moniker.com believes they are somehow immune to Icann regulations and do not have to adhere to the *** governing registrars set in place for the protection of consumers regarding domain expirations, deletions and transfers. On May 27 I contacted the moniker support team after noticing 4 domains that I own for many years were expired, deleted and sent to auction without ANY prior email notifications or warnings whatsoever except for a deletion notice after the deed was done and the domains sold off at GoDaddy auctions, I depend on these legally required email notices to keep track of my various domain registrations across a number of registrars. After reaching out to the moniker support and calling numerous times their support teams were rude, condescending and incompetent, not one agent was even aware of ANY regulation or protocol concerning required domain expiration and notices, I was shocked to have to educate "support agents" who are working at a registrar about Icann law considering this is supposed to be theyre profession and expertise. I was repeatedly blamed for not renewing in time even after they admitted it was "weird" that they indeed did not send out any expiration notices and they were sending domains to auctions 2 weeks early not to mention they are denying transfers prior to expiration code status changes, which is an outright violation of Icann regulation on its own. At this point, I feel this was a targeted move by a staff member or the company themselves to steal multiple valuable domains and auction them off under my nose. I have requested the domains either be returned or that I will be compensated for the total amount of the auctioned sale of said domains yet again the company has made 0 attempt to correct things only stalling hoping I go away.

Moniker.com is NOT a BBB Accredited Business.

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