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Business Profile

Water Taxi

Water Taxi of Fort Lauderdale LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Taxi.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 21st 2024 I purchased $100 worth of tickets for myself and my vacation group to ride the water taxi said to be provided by this company. When the time came for us to use this company's services we were let down. We gathered at the closest pick up point within their posted service hours. We even used their boat tracking on their website which we found to be horribly inaccurate. All in we waited for a little over an hour in the ************* heat to not only never be picked up, but to watch as a few of this company's boats sailed right on by us. At a certain point we cut our losses and moved on, hearts heavy and our pockets lighter. We paid the money, followed the rules but did not receive the service. I think only a complete refund would make this right.

    Business Response

    Date: 11/21/2024

    Please accept our sincere apologize for responding late, we are just now seeing this complaint and Mr. ******* did not contact us directly or inform the office of his dissatisfaction with our service. We truly value his feedback, as it helps us to improve and better serve our customers. Please inform Mr. ******* that we have processed his request for a full refund for the order ******* in the amount of $103.20. He can expect to see the credit posted to his account within a few business days. 

  • Initial Complaint

    Date:02/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Water taxi was a great experience if you are exploring Fort Lauderdale during the hours of 10am to 5pm. After that it is hard to get a taxi. For the past 2 years it has been very hard to get a taxi at stop 3 after the 5pm hour. When a taxi does come they say we are headed the other direction and I told them yeah thats what the last one said. They then say another will be coming in 10min. In the end we have had to uber back to our hotel the last 2 years!!! Unacceptable

  • Initial Complaint

    Date:02/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Water Taxi of Ft Lauderdale knowingly sells all-day passes that they have little to no intention of honoring while refusing to provide any refunds for failure to provide service. It happened to my family on February 18, 2023 (Presidents Day Weekend). I purchased 5 all-day passes for $139; Water Taxi does not sell single ride tickets. We did take a short ride in the morning from Stop 6 to 8 (******************************************************). But in the evening, when trying to go to Las Olas for dinner, we waited over 30 minutes for a Taxi only to be turned away (along with about 8 of our new friends who had met waiting at the stop) because the boat was apparently full. We were told by the captain (and the App confirmed) that the ********* would arrive in over 45 minutes, but "it may be full". It turns out that on a busy holiday weekend, Water Taxi only had two boats to provide service for all those day passes they had sold. When I called customer service for a refund, I was told absolutely no refunds. I told them that selling tickets for a service they had little to no intention of honoring is called "fraud". There is no excuse for this business practice and I intend to keep pursuing this until I obtain relief.

    Business Response

    Date: 03/01/2023

    Dear ****************************,
    We wanted to respond to you regarding your experience on Water Taxi along with our decision on not issuing a refund.
    The 5 tickets you purchased for your party had been used for 8 boardings on February 18th, Presidents Day Weekend. This weekend,as you experienced in and around Fort Lauderdale is very crowded, with lots of traffic and lines for almost everything. In anticipation of this we monitor our total ticket sales for the day, allowing guests to ride when they want, as often as they want.
    We do not sell tickets ever with the understanding of not honoring them. We also had a total of 6 boats on that route for that day. Sorry the information on the tracker reported 2 boats in service and we will investigate this further.
    While your experience was not as you expected and that is not what this company is about after 31 years of operations. We will reach out to you in the next 48 hours to discuss your relief.
    Have a great day and look forward to speaking with you.
    ****

Water Taxi of Fort Lauderdale LLC is NOT a BBB Accredited Business.

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