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Business Profile

Vacation Certificates and Vouchers

Royal Seas Cruises, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacation Certificates and Vouchers.

Complaints

This profile includes complaints for Royal Seas Cruises, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Royal Seas Cruises, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 26 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/02/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This package was sold as complete cruise for 7 days interior state room. When activated, they sent a certificate that required $150 deposit from another travel company and they would call back. After speaking to their travel representative, the cruise was going to post at $1300 more for the same room. The second company said they would issue refund for the $150, but I needed to work with Royal Island Cruiseline to get a refund from the $399.00

    • Initial Complaint

      Date:08/25/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid for cruise package in 2018. I have been extending it up until covid hit and Ive been trying to get ahold of someone since the travel ban was lifted to either schedule something or issue a refund with no resolution. Total paid was *******

    • Initial Complaint

      Date:08/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for a cruise never received the services they are not answering the phone or emails and now is saying they are permanently closed I want a refund if there is no services completed that I paid over 2500 for

    • Initial Complaint

      Date:05/16/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was supposed to go on a cruise when I called to make my reservations the line kept being busy I went on line to find out they are permently close. I paid around 1500 and really need my money back

    • Initial Complaint

      Date:09/19/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received 2 cruise packages which was supposed to expire December 2023 which includes an extension. I have been calling and sending emails but no an reply. I want a refund or give me my package

    • Initial Complaint

      Date:07/06/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I payed for a cruise that I never actually was able to receive.

      Business Response

      Date: 07/07/2023

      What is the reservation number?

    • Initial Complaint

      Date:07/04/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I spent over USD3000 total and bought a 10-day vacation for three of my family members from Royal seas and my ***** issue with my cancer and Covid hit before we were to go so they extended it to the end of June 2023, under my extra payment. But during June I called many times and left voice messages, and sent emails to book the trip, but there is no any response from them. I want to book or refund my payment. I want to get feedback immediately, as this could be my last travelling in my life.Thanks!***************** **********

      Business Response

      Date: 07/31/2023

      This package was purchased in 2018 and the customer had 18 months to use the package.  They were given 3 different extensions of time to travel that totaled 3 1/2 years and they did not travel.  This package is now expired.

    • Initial Complaint

      Date:05/14/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a 10 day vacation from Royal seas and Covid hit a month before we were to go so they extended it to April 2023. In February I called to book the trip and I got a message to contact them through email due to no one taking calls. I emailed 3 different times. I went online and tried to book it and it wouldnt accept my info I had gotten to book the trip. I called another number I had who worked with Royal seas and they stated the company went out of business. I spent over $2500 for 2 people for this vacation and want to know if there is anything I can do to get a refund. I got Covid long last year so we couldnt use it last year. Please let me know if there is anything I can do!

    • Initial Complaint

      Date:04/29/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a call a few years ago about a cruise package that I had "won" -for lack of a better term. I decided to pay the fees, taxes, etc. + some upgrades for what sounded like a great deal. They were very nice. Then, the ***** pandemic shut everything down and I received another call back after some previous correspondence. They offered me a 3 year extension and a few other upgrades, which I paid for as well. I was told that I would receive a confirmation email and to login in with my reservation number ******* and the last four of my credit card. I have tried to login and contact them over the past year or so and can not manage to even get hold of anyone to schedule the vacations that I paid for. I am not sure what to do or if someone could help me to still use my reservation number to book. Thank you sincerely

      Business Response

      Date: 05/01/2023

      Contact ************ to book vacation

    • Initial Complaint

      Date:04/22/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a Package Paid $1196.00 i dint receive any of the trips promised. I will go back and see when i purchased it package Code# GCCEAI Product Prefix GCC

      Business Response

      Date: 04/24/2023

      Please send your reservation number.  I did not find anything under the phone number or name and the information that was given is not part of our reservation numbers.

      Customer Answer

      Date: 05/01/2023

       
      Complaint: 19970130

      I am rejecting this response because:
      The attached file  is all i received from them in email
      Sincerely,

      *******************************

      Business Response

      Date: 05/03/2023

      Contact ************ 

    Royal Seas Cruises, Inc. is NOT a BBB Accredited Business.

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