Business Profile

Uniform Supply Service

Uniform Advantage

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Uniform Advantage's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

33 total complaints in the last 3 years.
18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase from Uniform Advantage on May 17 2025 for ***** $ for uniforms. I was contacted after the purchase was made via Email that the transaction would be cancelled because an unauthorized coupon was used. This was not indicated when I made the purchase. I have contacted the customer service department of ********************** several times as to when I would be reimbursed for the purchase and was told that it takes 10 business days. It is now June 6 2025. I still have not been reimbursed. It would be greatly appreciated if you could look into this matter. Thank you
Business Response
Date: 06/06/2025
Dear **** *****,
Thank you for bringing your concerns to our attention through the Better Business Bureau. We understand your frustration regarding the recent experience with your attempted purchase on May 17, 2025, and we appreciate the opportunity to clarify the situation.

After thoroughly reviewing your account and the order in question, we would like to explain what occurred. The transaction was not successfully processed in our system due to the use of an expired or unauthorized source code, resulting in the order being unsuccessful. As a result, the order was not finalized or shipped, and payment was not collected by Uniform Advantage.

While its possible that your bank may have placed a temporary hold on the funds at the time of your attempted purchase, this is a standard banking procedure and not an actual charge. Since Uniform Advantage does not capture payment unless an order is successfully processed and shipped,there is no refund to issue from our end.

We recommend contacting your bank or card issuer directly to inquire about the authorization hold and to request that they release the funds, if they have not done so already. They will be able to provide specific details regarding the status and timeline of the hold.

We apologize for any confusion or inconvenience this situation may have caused and appreciate your understanding. Should you have any further questions or need assistance, please feel free to reach out to our customer service team directly.

Sincerely,

Uniform Advantage
Customer Service Team
Initial Complaint
Date:05/30/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Customer Service,I am writing to request a return for an item I recently received from your company. Unfortunately, the white coat I ordered is not as expected. The size is too large, and the color is yellow instead of white.I would appreciate instructions on how to return this item and receive a replacement in the correct size and color. Please let me know if there are any forms I need to fill out or if there is any additional information you require.Thank you for your assistance in resolving this matter.Sincerely,
Business Response
Date: 05/30/2025
Dear **** ******,

Thank you for shopping with Uniform Advantage and taking the time to write to us regarding your Order. It would be our pleasure to assist you.

We are so sorry you were disappointed with your purchase and will do everything we can to make things right.

While investigating the issue we noticed our customer service team has already processed a refund for the garment along with the embroidery charges, and your card has been credited back with a refund of $66.32.

Please note: If you placed your order with a credit card, please allow up to 5 business days for a refund to appear on your credit card statement. If you paid with a debit card, please allow up to 10 business days for a refund to appear on your bank statement.

You may place another order online with free shipping by clicking the link: **********************************************************

Did we answer your concerns? If not or if theres anything else we can help you with, just reply to this email directly.

We do apologize that this Uniform Advantage purchase did not work out successfully,and we thank you again for reaching out.

Your satisfaction is very important to us: we hope youll give us another chance to delight you on your next purchase!

Regards,
Uniform Advantage | Customer Service
Email: ***********************************
Customer Answer
Date: 05/30/2025

Complaint: 23397775

I am rejecting this response because: I need a full refund. They are only offering minimal.

Sincerely,

**** ******
Business Response
Date: 05/30/2025
Dear **** ******,

Thank you for shopping with Uniform Advantage.

It will be our pleasure to assist you with your refund question.

Please find a breakup of the order charges for the original order number: 7007727474

Style - WM762-WHITE-42 Quantity 1 - $37.59
Embroidery charges $24.97
Digitization Set up fee: $69
Sales Tax: $7.90
Order Total:$139.46

As you are not happy with the garment, we processed a refund for the garment and the embroidery charges:

Style - WM762-WHITE-42 Quantity 1 - $37.59
Embroidery charges $24.97
Sales tax:$3.76
Refund Total:$66.32

The $69 charge for Custom Logo is a onetime charge to digitize the Custom Logo on your account.

Once the logo is digitized you can embroider your custom logo on tops.

As the digitization was done after your approval that one time charge is nonrefundable.

If theres anything else we can help you with you may contact us via Phone,chat or email.

Email: *************************************************************

Chat: ******************************* available from Monday to Friday from 8:00 AM to 11:00 PM and Saturdays and Sundays from 9:30 AM to 6:30 PM EST

Phone: *********** Monday to Friday from 8:00 AM to 10:00 PM and Saturdays and Sundays from 9:30 AM to 6:30 PM EST

Thank you again for shopping with Uniform Advantage.

Uniform Advantage | Customer Service
Email: *************************************************************
Website: ******************************
Customer Answer
Date: 05/30/2025

Complaint: 23397775

I am rejecting this response because:
Dear Uniform Advantage Customer Service,
Thank you for your prompt response regarding my order number **********. I appreciate the refund processed for the garment and embroidery charges. However, I would like to address the $69 digitization setup fee.
While I understand that the digitization fee is typically nonrefundable, I believe there has been a misunderstanding. I was not fully informed that this charge would be nonrefundable at the time of approval. Given my dissatisfaction with the overall order, I kindly request a reconsideration of this charge and a full refund.
I value your assistance and hope we can resolve this matter amicably. Please let me know how we can proceed with the refund for the digitization fee.
Thank you for your attention to this issue.
Best regards,

Sincerely,

**** ******
Initial Complaint
Date:05/29/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/1/25 I ordered a scrub top was never delivered by 5/9/25. On around 5/23 I notified company through customer service I have not received package then they emailed me back and said would you like a refund I said yes they tried to only refund me $11 as of 5/28/25 but it will not be posted for 2 weeks on 5/29/25 my package arrived so I notified company via email again my package was received. They sent me a link to pay again for this package I have already paid $25.87 for this is not okay I emailed them that I am making a complaint want the $11 dollar refund cancelled which I have not received and I do not appreciate my package not being delivered on time and now having to endure more unnecessary stress due to this company. This is completely unacceptable uniform advantage!
Business Response
Date: 05/30/2025
Dear Eachna Shiver,
Thank you for the opportunity to respond to your complaint regarding your order placed with Uniform Advantage on May 1, 2025.
We sincerely regret the inconvenience experienced and appreciate the chance to clarify the timeline and actions taken to resolve the matter.
Order & Delivery ***************************** placed an order on May 1, 2025, and Uniform Advantage shipped the order promptly on May 3, 2025, via ****.
- On May 17, we were first contacted by the customer, stating that the package had not yet been received.
- We immediately opened an investigation with ***** which requires 4872 hours for a response.
- On May 27, **** informed us that the parcel was scanned into the correct destination office on May 10 but had no subsequent scans. The local office did not recall receiving or delivering the item, and it was suspected that the package may have been misrouted.
As a result, we initiated a Missing Mail Search and,
- On May 28, we processed a full refund to the customer, for the total amount of $25.87. Please note: if paid using a Credit Card: Please allow up to 5 business days for a refund to appear on your credit card statement and if used a debit card; please allow up to 10 business days for a refund to appear on your bank statement.
- On May 30, the customer notified us that the original order had been delivered and expressed the intent to keep the item.
Given that the order has already been refunded in full, we sent a secure payment link to allow you to pay for the item if you choose to keep it.
We regret any confusion caused by the refund amount initially referenced by you as $11; however, we confirm that the full amount of $25.87 was refunded.
We understand your frustration regarding the delivery delay.However, the package delay was due to **** shipping issues beyond our control.Uniform Advantage shipped the order on time and acted in good faith by promptly refunding the order when **** could not confirm delivery. Once we were advised that you had received the item and wanted to keep it, we simply requested payment for the same amount previously refunded.
Please let us know if further documentation is required. We remain committed to resolving this matter fairly and respectfully for all parties involved.
Sincerely,
Uniform Advantage
Customer Service Team
Customer Answer
Date: 05/31/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
The problem has been resolved they refunded me the whole amount and then I clicked the link and paid the amount after.
Sincerely,

Eachna Shiver
Initial Complaint
Date:05/19/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
May 13, 2025 Regarding the package that was sent to my address on May 19, 2025, I received an email stating that the package had arrived. However, upon retrieving the package from my porch mailbox and property, I discovered that it was not present.I contacted the company, and they informed me that the **************************** (****) had delivered the package to the correct address. However, they did not provide any visual evidence or assurances that the package was delivered to the intended recipient.The company has now claimed that the package was stolen, and I am required to file a police report to substantiate this claim. I have explained to them repeatedly that it is impossible that the package was stolen, as we have resided at this address for nearly four years and have never experienced any issues with theft.Furthermore, I was outside when I received the email informing me that I should be looking for the package, which is inconsistent with my previous statement. I am not inclined to file a police report and fabricate a claim of stolen property when I am certain that it is not the case.
Business Response
Date: 05/20/2025
Dear ****** ******,

Thank you for reaching out and allowing us to address your concerns.

Were truly sorry to hear that you did not receive your package, even though **** tracking ********************** shows it was delivered on May 19, 2025, at 11:00 AM. We completely understand how upsetting and frustrating it can be when something youre expecting doesnt arrive as planned.

As soon as we were made aware of the issue, our claims team conducted a delivery inquiry with **** under Service Request ********. According to the update we received from the shipper, the package was confirmed as delivered to the correct address on file, and no issues were reported during the delivery process. **** advised: I wanted to let you know that our systems indicate that the package was delivered to the intended address. If delivery remains disputed, it is recommended that the customer inquire with other members of the household or business to see if someone inadvertently retrieved the package. If theft after delivery is suspected, please have the recipient contact their local police department.

We realize that even with a confirmed delivery, packages can sometimes go missing. In cases like this, if there is a possibility that the package may have been taken after delivery, we kindly suggest reaching out to your local authorities to file a report. If there is any video footage available (such as doorbell or security cameras), that may also help clarify what happened.

While we want to do everything we can to support you, were not able to issue a refund without a police report or video evidence, as the delivery was verified through ****.

Please know that were here for you and ready to revisit this matter if any additional information becomes available. We truly appreciate your patience and understanding.
Sincerely,
Uniform Advantage.
Initial Complaint
Date:04/13/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase for an item that I returned and they received it on 4/9/25. They have not yet initiated or start my return for me to receive my money back! I want my refund !!!
Business Response
Date: 04/13/2025
Dear ******* *****,

Thank you for shopping with Uniform Advantage and we do apologize that the return was not processed.

It will be our pleasure to assist you with the refund right away.

Were pleased to report that your return is processed, and your card has been credited back with a refund of $22.54.

Please note: If you placed your order with a credit card, please allow up to 5 business days for a refund to appear on your credit card statement. If you paid with a debit card, please allow up to 10 business days for a refund to appear on your bank statement.

Did we answer your concerns? If not or if theres anything else we can help you with, just reply to this email directly.

We do apologize that this Uniform Advantage purchase did not work out successfully and we thank you again for reaching out.

Your satisfaction is very important to us: we hope youll give us another chance to delight you on your next purchase!

Sincerely,
Uniform Advantage: ******************************
Customer Answer
Date: 04/14/2025

Complaint: 23198863

I am rejecting this response because:
There has been no credit received at this time!
Sincerely,

******* *****
Business Response
Date: 04/14/2025
Dear ******* *****,
Thank you for the opportunity to respond further regarding this matter.
We understand your concern and truly regret any inconvenience caused by the delay in receiving the refund. We would like to clarify that the refund was authorized and processed in accordance with our standard procedures.
Refunds typically take 5 to 10 business days to reflect,depending on the customers financial institution and the type of card used. Unfortunately,once the refund is processed by our system, the timing of the credit posting is determined by the customers bank or financial institution.
The refund was processed with the following reference# ***********************,this should serve as confirmation that the transaction has been processed. If the refund is not visible after the timeframe provided, we recommend you reach out to your financial institution directly with the reference number, as they may be able to provide further insight or expedite the posting.

Customer satisfaction is extremely important to us, and we remain committed to resolving this matter to your satisfaction. If there are any further questions or concerns, we are happy to assist.

Sincerely,
Uniform Advantage
Customer Answer
Date: 04/15/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

I did finally receive the refund later in the day on yesterday
Sincerely,
******* *****
Initial Complaint
Date:03/03/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I order from the website, the scrubs I received were see through, so I contacted the customer service and they said I could return them and get a refund. I explained to them the card I used was a prepaid card and I threw it away bc I used the whole card. They told me twice they would refund me with a live check instead and would put it on my account to do so, due to the situation they understood why a live check would need to be sent. The company ended up refunding the prepaid card even thought I contacted them twice before hand and asked them to send a live check which they said they would. I talked to the manager and he said that was a mis understanding and they couldn't do anything about it since they already refused the card even though they said multiple times they wouldn't. I just want a refund by a live check so I can spend that money on other things. Thet gave me a refund authorization number which the company of the prepaid card can not do anything with. I would need the card number which uniform advantage also refused to give me the card number. I'm at a loss. They won't refund my money on a live check, they won't send back the scrubs, they won't work with me in any way. The manager told me he wouldn't be able to help because he did all he could do. The company lied multiple times and still took my money.
Business Response
Date: 03/04/2025
Dear ******** *******,
Thank you for reaching out and for your patience while we reviewed your concern. We sincerely apologize for any inconvenience you experienced with your recent order. Customer satisfaction is extremely important to us, and we regret that the scrubs did not meet your expectations.
Regarding your refund request, we understand the frustration caused by the information provided when you reached out to us to let us know that you did not have the pre-paid card in your possession as it was discarded.When refunds are processed, they go back to the original payment method.Unfortunately, if the card is discarded, we are unable to retrieve or redirect the refund, and the only way to recover the refunded amount would be by reaching out to the institution that issued the gift card. We truly apologize for any confusion this may have caused.
As a resolution, we would like to offer you a replacementorder. Select up to $100 worth of scrubs and contact our customer service team and we will send them to you free of charge. We want to ensure you receive quality products that meet your needs and provide an outstanding customer service experience.
Again, we apologize and assure you that your experience is a rare departure from our remarkably high service and product standards. It is our sincere hope that you will give us another chance to delight you in the future with our outstanding service and quality first-hand.
You may contact us anytime; by sharing your candid feedback, you allow us to focus where it is needed most; so, we can further improve the service, quality, and consistency of our service.
We appreciate your understanding and look forward to resolving this matter.
Best Regards,
Uniform Advantage
Customer Answer
Date: 03/04/2025

Complaint: 23015417

I am rejecting this response because: you have not provided any explanation as to how to contact the customer service after I have picked out the scrubs I would like. I am very skeptical of dealing with the customer service team after this event happened on multiple occasions. Please let me know how to go about receiving a $100 voucher or who will have it on my file that I can contact.

Sincerely,

******** *******
Business Response
Date: 03/05/2025
Dear Better Business Bureau,
Thank you for reaching out and for letting us know about the customers complaint.
We sincerely apologize for any inconvenience our customer had to experience with their recent order. Customer satisfaction is extremely important to us, and we regret that the scrubs did not meet your expectations.
Regarding the refund request, we understand the frustration caused by the information provided when Mr. ******** ******* reached out to us to let us know that he did not have the pre-paid card in his possession as it was discarded. When refunds are processed, they go back to the original payment method. Unfortunately, if the card is discarded, we are unable to retrieve or redirect the refund, and the only way to recover the refunded amount would be by reaching out to the institution that issued the gift card. We truly apologize for any confusion this may have caused.
As we are not able to process another refund because we have processed a refund to the same Gift Card already, we would like to offer a replacement order. ****************** up to $100 worth of scrubs and contact our customer service team and we will send them to you free of charge. We want to ensure Mr. ******* receive quality products that meets his needs. Please let us know if we may assist you with anything else, we will try our best to resolve it to the best of our ability.
Again, we apologize and assure you that this experience is a rare departure from our remarkably high service and product standards. It is our sincere hope that you will give us another chance to delight you in the future with our outstanding service and quality first-hand.
You may contact us anytime; by sharing your candid feedback,you allow us to focus where it is needed most; so, we can further improve the service, quality, and consistency of our service.
We appreciate your understanding and look forward to resolving this matter.
Customer Answer
Date: 03/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *******
Initial Complaint
Date:11/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed a nearly $200 order on 11/21/2024, it is now 11/29/2024 and my order HAS NOT SHIPPED. They will give you the run around and offer express shipping and still not ship. I have now been offered overnight shipping and STILL the items have not shipped. Why bother lying and offering these express shipping options and we still not even receive our orders in a timely fashion. Everyone has the same complaints on here too. Horrible way of handling business and I really needed those clothes for work. Also, Im now on hold with customer service and no one is answering. Even thought they say the wait time is under 2 minutes it has been almost 10 minutes with no answer still. I was getting a response from chat but after 4 times of trying to reach out to chat with no real assistance I decided to try to call the business. Now I just regret ordering in general sadly. And I was really excited to try clothes from Uniform Advantage and they unfortunately let me down.
Business Response
Date: 12/02/2024
Dear ******* ****,
Thank you for reaching out to share your experience. I sincerely apologize for the inconvenience and frustration caused during your recent order process. Your concerns are valid, and I deeply regret the issues you encountered.
After reviewing your order, heres what happened:
On November 22nd, we notified you that one of the items in your order was no longer available (NLA). We needed your confirmation on how to proceed.
On November 26th, you reached out via chat and requested to ship the remaining items without the unavailable product. At that time, your order was upgraded to 2-day business shipping. Unfortunately, due to a mistake,the wrong item was canceled, which delayed your shipment further.
On November 27th, a different agent corrected the error,canceled the correct item, and upgraded your shipping to 1-day express.However, despite these efforts, the order was not processed in time to leave on November 29th, partially due to the holiday schedule and the timing of the request.
On November 30th, the order was shipped and delivered on December 2nd at 11:45 a.m.
We understand how critical this order was for you,especially as the clothes were needed for work. Our goal is to provide a seamless shopping experience, and we fell short in this instance.Miscommunications and processing errors compounded the delays, and for that, I am truly sorry.
To make amends, we previously extended an offer of 20% off regular-priced items plus free shipping on your next order. I want to assure you that this offer is active and noted on your account.
Additionally, we are reviewing our internal processes to ensure such mistakes are avoided in the future, including better communication when items are unavailable and improved handling of shipping upgrades.
We greatly value your business and the opportunity to serve you. I kindly ask for another chance to restore your confidence in us. Please feel free to reach out to me directly if you have further questions or concerns.
Thank you for your patience, and I hope we can turn this experience into a positive one.
Sincerely,
**** ******
Contact Center Supervisor.
Initial Complaint
Date:11/10/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered October ****************************************** 4-7 days I got an email on November 1 saying they do not have an item will hold my order until I pick a replacement item then on November 4 I get another email from the company saying they are backed up will ship soon i asked for a refund at this point till this date have not received one November 10
Business Response
Date: 11/13/2024
Dear ******* ******,
Thank you for contacting us and for your patience. We want to apologize for the experience youve had with your recent order.
After placing your order on October 29th, we understand you were expecting the garments within 4 to 7 days. We also recognize that on November 1st, you were informed that item BSS336 was no longer available,but we received no response. We contacted you again on November 6th and you responded that you wanted item BSS551 as a replacement. Then on November 7th, you sent us an email requesting to cancel the order,unfortunately, due to system limitations the order was already in process, and despite your request and our attempts to cancel the order, it shipped out.
To make this right, weve arranged for the package to be returned to us, so you will not need to manage the return process.Additionally, we have initiated a full refund for your order. Depending on your financial institution, please allow 5 to 10 business days for the refund to appear in your account. This timeframe may vary slightly based on whether you used a debit or a credit card.
We have also added a note to your account to receive 10% off and free shipping on your next order for regular-priced items, simply call us and mention this email to make it effective.
We sincerely apologize for the delay in shipping caused by the miscommunication regarding the unavailable garment and the dispatch of the order instead of canceling it.
Thank you again for your understanding and please, let us know if there is anything else we can do to assist.
Sincerely,
Uniform Advantage
Customer Answer
Date: 11/13/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Put aside their lies at least I get the solution was looking for.
i thank you for youre consideration and time.
Sincerely,

******* ****
Initial Complaint
Date:11/09/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
DATE OF TRANSACTION: October 18, 2024 Order # ********** Amount Paid: $104.79 ***** Tracking #************ Package was delivered to my front door on 10/23/24. The entire package along with two packages from another company were stolen. I reached out to my superintendent who informed me that the building camera was not operating. I sent the company a screenshot between the superintendent and myself. I have also notified my credit card company of the incident. I was at work when the incident occurred and therefore did not call the police. The company continues to ask for camera footage when there is none available. Please note that ****** has already resolved the issue with their two packages and replaced them. This company has not. Please assist in any way you can with this matter. Thank you kindly.
Business Response
Date: 11/24/2024
Dear BBB,

We are so sorry for the delay in response and to hear about customer's poor service experience and really appreciate that *** ******** took the time to share the concern. We strive to delight our customers each time they shop with us, and we clearly failed to do so on this occasion.

We certainly understand the disappointment, and this issue will be seriously addressed.

We reached out to the customer via phone and an email now and we offered a replacement or refund for the order.

We are waiting for a response from the customer and as soon as we hear from the customer, we will be happy to resolve customer's issue.

Customer may also respond to this response, and we will process the refund/replacement for the order.

Again, we do apologize for the delay and assure you that this experience is a rare departure from our very high service standards. It is our sincere hope that you will give us another chance to delight you by shopping with us again soon, so you can experience our normally outstanding service and merchandise quality first-hand.
Customer Answer
Date: 11/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ********
Initial Complaint
Date:11/04/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
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I recently received an order from Uniform Advantage. On one of the pairs of scrubs, there was staining. I contacted the company via Live Chat twice. Each time, after submitting multiple pieces of information including photos of the stains and product information, I received this message via Live Chat, Im happy to help! This may take additional research on my end. If youre able to wait, Ill be back shortly. Moments later, I received the message, Thank you for your patience. Both times, when I immediately responded, my chat had been discontinued on their end. The first time, I thought it was a coincidence. The second time with the exact same message, I now feel this is the business trying to dodge a refund. Poor service. Will not be ordering from them again.
Business Response
Date: 11/04/2024
Dear ****** C,

Thank you for contacting us and sharing your experience with us. We truly value your feedback and are committed to ensuring that every interaction you have with our team is helpful and satisfactory.
We understand that youve previously contacted us about a stain on one of the items you received, and we apologize if there was a misunderstanding in our communications. After carefully reviewing our records, we found one prior live chat interaction where our agent did begin assisting you and, unfortunately, the chat connection was interrupted after the agent requested a picture of the tag on the garment as this is needed to replace and escalate the issue with our product team. The last message we received from you on 10/06/2024 was at 12:04:31 PM, the agent followed the Idle Chat process we have in place and ended the interaction 4 minutes later, after not receiving a response from you (picture attached). We apologize if this led to any inconvenience or if it seemed we hadnt responded promptly but as you can see the agent did try to get an answer before ending the chat interaction.

Additionally, we received an email from you today. We reviewed the information provided and processed your refund at 10:11:52 a.m. to address your concerns as swiftly as possible. Please note that refunds may take 5 business days to appear on your bank statement once processed if a credit card is used and up to 10 days for a debit card.
Were glad we could address your request quickly once we received your last email. Please be assured that customer satisfaction has been our top priority for over 35 years, and were here to ensure this issue is resolved.
Thank you for allowing us the chance to address this for you. If you have any additional concerns, please dont hesitate to reach out using our toll-free number; it may be the easiest and fastest way to respond to your inquiries.
Warm regards,
Uniform Advantage.
Contact Center Operations Supervisor
Customer Answer
Date: 11/15/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** C

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