6 Customer Reviews
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Review from RANDY G
1 star05/17/2023
This company is a total scam. They take your money and will not return it even hours later. They charged us $100 on our CC for some tour that is supposed to last 90 minutes. Said tour is over 3 hours and the hold your ID until they decide the tour and their pressure sales techniques work. Preying on vulnerable people. These people should be ashamed of themselves. DON'T EVER TRAVEL WITH ** IS MORE ACCURATE. SCUM OF THE ****** TOO BAD YOU CAN'T PICK 0 STARS.
Always Travel with Us, Inc. Response
06/07/2023
Re: BBB Customer Review ID ****** filed by ************************* and ******************************* (the Consumer)
To whom it may concern,
We are in receipt of the above referenced Consumers Review which we received on May 22, 2023. We have reviewed Consumers communication and the allegations contained therein and have also reviewed the relevant details of the transaction with our Marketing Department.The following is our response to Consumers Review.
Our records confirm that on May 16, 2023,***********************************, was offered and accepted the opportunity to participate in a vacation package promotion which required payment of a $99.00 refundable deposit and entitled Consumer to receive: 1) $100.00 **** Gift Card, 2) a 3-day/2-night stay in *******, ******* and 3) a 4-day/3-night stay at a Premium Destination upon attendance and completion of a timeshare presentation tour at Vacation Village at Parkway located in *********, **. Written confirmation of the payment made by Consumer and the details of the promotion were provided via email on May 16, 2023. Confirmation of the reservation was also sent via email to Consumer on May 18, 2023. The Confirmation of the reservation disclosed that Consumer scheduled their arrival date for June 10, 2023. Consumer has not even attended the timeshare presentation tour yet so we do not understand how Consumer can claim that the tour is over 3 hours nor do we understand Consumers statement about their ID being held when they havent even attended the tour yet.
It is clear that the Customer Review is fictional and the allegations contained therein are false. We stand firm in our position of no wrong doing and that the terms and conditions of the promotion were properly disclosed to Consumer verbally and in writing.
As always, we appreciate your time and assistance in this matter. If you need any additional information, please feel free to contact me directly.
Sincerely,
*****************
Corporate Relations Manager
Always Travel With Us, Inc.
***********************************************************
Fort Lauderdale, ******* 33306
Tel: *********************
Fax: ************
Email: ****************************Review from Jennifer S
1 star08/06/2022
**************** is the worst. I bought a ********************** package with this company. I was told that when I am ready to book the vacation, I have to call them and the hours to call them are Tues-Fri 10am-5pm and Sat 12pm-7pm. ***** told me this and she gave me her extension number as I had bought the vacation package from her. When I called today, a Saturday, between 12:01pm - 12:03pm, to book the vacation, the representative who answered, *****, was so rude. He was telling me that they are closed. I was asking for an explanation to why they are closed today when they told me they would be open today between 12pm-7pm and he would not give me an explanation and just kept telling me they are closed. I asked for his name and he said "My name is Brain, were you not listening???"I called again between 12:03pm-12:05pm and unfortunately the same ***************** answered the phone, he was yelling at me that they are closed as soon as he answered the phone without me even saying a word. When he was done yelling at me, I said "I know, but I would like to leave a message to the extension number that was given to me because she said I could contact her on Saturdays from 12pm-7pm. The extension number is ****." Brain would not transfer me to the extension number that I was given to me by *****. Brain instead hung up on me after yelling "WE ARE CLOSED THAT DEPARTMENT IS CLOSED, LET ME SPELL IT OUT FOR YOU C-L-O-S-E-D I AM VERY BUSY RIGHT NOW!I will be cancelling my vacation package with them after this horrible encounter with their customer representative ***** and to do that is very tedious as they want you to write a snail mail to them before you can cancel and receive a refund.Review from Jonathan P
1 star07/01/2022
They lied and said we were getting a 2 bedroom ************ me a text saying the hotel was re branded and tried to give us 1 room to share. Then tried to charge an extra 400 dollars to make it right.Review from Kim A
1 star05/05/2022
This is the worst nightmare I have ever had. First, I talked to a liar person her name is *******, she told me that booking two vacation packages for $409 to (Las Vegas and Florida) with $200 gift card. It sounds almost perfect BUT after I gave her my credit card information, she told me the gift card is just for $100 then I told her I am not interested even if she gave the $200 credit card git as she indicated at the beginning of the call. I HATE dealing with LIARs. Anyway, she told me I have 30 days to cancel so, I asked her to transfer me to her manager (****) and told him NOT to authorize that. But he transferred me back t her to cancel. That was in Oct 8, 2021. After I repeated many times to cancel that scam, she kept transferring me to different people to convince me but I was so disgusted already and don't want to hear a word from anyone from this trash company. After four hours I found their email that they congratulated me for my packages EVEN THOUGH I NEVER AUUTHORIZED the charges. So, I wrote an email right back and asked her to cancel and I went to a different company and booked my trip. Since that day and I have the prove of my email, I am still calling them almost every week and they still refuse to give me my money back. During that time, I disputed the charges from my credit card and I got the refund BUT for some reason they were able to re-charge my credit card again and now they are claiming I can't get my money back because it has been more than a month. I am still fighting this fraud.!! DON"T EVER WORK WITH THOSE PEOPLE. I believe in God and I wish them million time of stress and sadness to all of them for the rest of their lives.Review from amie b
1 star03/18/2022
Scammers! Paid $300 for this “vacation package” not even 24 hr I call to get refund cause if a scam! The lady was RUDE! & stated they do not refund just cancel dates. Bunch of bs they are fraud & something need to be done! Plus the room we were suppose to stay in had no booking for our name with the date we provided for this scam company! Don’t believe it!Review from Chelsea C
1 star07/23/2021
***** We wanted to cancel and had to send a letter which they claimed they "never received" and it was too late now. Good thing I had the tracking number to prove they did have it. What a joke! Stay far away from this "company".
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