Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Always Travel with Us, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforAlways Travel with Us, Inc.

    Travel Club

    Additional business information

    Additional Info:
    It has been brought to our attention, the following web sites are also related to this company:
    http://www.cncrewards.com/
    http://www.fam-rewards.com/
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    15 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3015 N Ocean Blvd STE 119, Fort Lauderdale, FL 33308-7344
    BBB File Opened:
    2/7/1997
    Years in Business:
    37
    Business Started:
    6/2/1986
    Business Incorporated:
    6/2/1986
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Vacation Village Voyages
    Business Management
    • Mrs. Jennifer Gallant, Manager
    Contact Information

    Principal

    • Mrs. Jennifer Gallant, Manager

    Customer Contact

    • Ms. Lauren Reid, Manager
    • Mr. Larry Hierholzer, President
    • Ms. Rebecca Foster, Vice President
    • Mrs. Jennifer Gallant, Manager
    • Mr. Marc Landau, Secretary/Treasurer
    Additional Contact Information

    Fax Numbers

    • (954) 561-8298
      Primary Fax
    • (954) 537-4784
      Other Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    15 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/18/2023

    Complaint Type:
    Order Issues
    Status:
    Answered
    09/18/2023 A travel agency in ******* called "Always Travel With Us, **** who claimed that they were affiliated with Vacation Village at Parkway asked me to pay a deposit of $99 which will be refunded back to me along with a $200.00 **** gift card and 3 day 2 night hotel stay voucher on the condition that I would need to show up to a hotel tour/presentation as a part of their promotional package. Sales talk was so good, I gave in to the deal, but hindsight 20/20 I realized there were huge red flags and upon searching up the Always Travel With Us, *** reviews, so many people had flagged this company as scam. So here are the issues I'm concerned of:1. In order to pay the 90 dollar deposit, they asked for my debit card number along with it's expiration date and 3 digit CVV/security code number. I was hesitant to give it to the lady at first but she told me that it's safe and that she understood my concerns but that I shouldn't worry about it. It felt so forced, I didn't know how I gave in to that but maybe that's how scammers convince/deceive people.2. Before I paid them, I asked them if it's possible for me to call back and pay later coz I wanted to ask my husband for input first before paying, but they told me that if I cut the call, I won't get the promotion package anymore.3. The things they told me verbally over the phone about the "terms and conditions" of the package were limited compared to what they put in the written vacation certificate which they emailed me after I paid the $99.00. Also they kept adding new conditions when I complained and called such as I needed to schedule the required tour presentation ASAP in order to get the $200 gift card and hotel stay voucher otherwise all the rewards will be invalidated. When I complained as to why I wasn't told these things prior to paying the $99 deposit, they didn't give a clear response and instead gave me a 6 months time frame for scheduling the tour presentation, and 18 months validity for the hotel stay voucher as a form of "compensation". 4. Also, the terms and conditions they gave me prior to paying and after really didn't match. Prior to paying, they said the $99 deposit is "fully refundable" but after paying, they said it's only fully refundable if I show up to the timeshare presentation. Prior to paying them, they said the hotel stay will be all covered and free and all i would need to pay is the "state tax" upon checkout (I clearly wrote it down my notes). Meanwhile after I paid, they sent me the payment receipt with attached file stating that I also have to pay the resort fees. To top it all off, I asked them for a complete copy of all the "terms and conditions" for the specific promotional package I paid for coz they kept verbally adding conditions that weren't even discussed to me before I paid, nor were written on the receipt/vacation certificate they emailed me after I paid. Unfortunately, they said they don't have a written copy for it. How can a business like this operate and ask people to pay them with only verbal terms and conditions???? I hope you guys can help me out. I looked up "Always Travel With Us, **** and 99% of all reviews were saying they got scammed too.
    Read More

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    RANDY G

    1 star

    05/17/2023

    This company is a total scam. They take your money and will not return it even hours later. They charged us $100 on our CC for some tour that is supposed to last 90 minutes. Said tour is over 3 hours and the hold your ID until they decide the tour and their pressure sales techniques work. Preying on vulnerable people. These people should be ashamed of themselves. DON'T EVER TRAVEL WITH ** IS MORE ACCURATE. SCUM OF THE ****** TOO BAD YOU CAN'T PICK 0 STARS.

    Always Travel with Us, Inc. Response

    06/07/2023

    Re:  BBB Customer Review ID ****** filed by ************************* and ******************************* (the Consumer)

    To whom it may concern,

    We are in receipt of the above referenced Consumers Review which we received on May 22, 2023. We have reviewed Consumers communication and the allegations contained therein and have also reviewed the relevant details of the transaction with our Marketing Department.The following is our response to Consumers Review.

    Our records confirm that on May 16, 2023,***********************************, was offered and accepted the opportunity to participate in a vacation package promotion which required payment of a $99.00 refundable deposit and entitled Consumer to receive: 1) $100.00 **** Gift Card, 2) a 3-day/2-night stay in *******, ******* and 3) a 4-day/3-night stay at a Premium Destination upon attendance and completion of a timeshare presentation tour at Vacation Village at Parkway located in *********, **. Written confirmation of the payment made by Consumer and the details of the promotion were provided via email on May 16, 2023. Confirmation of the reservation was also sent via email to Consumer on May 18, 2023. The Confirmation of the reservation disclosed that Consumer scheduled their arrival date for June 10, 2023. Consumer has not even attended the timeshare presentation tour yet so we do not understand how Consumer can claim that the tour is over 3 hours nor do we understand Consumers statement about their ID being held when they havent even attended the tour yet.

    It is clear that the Customer Review is fictional and the allegations contained therein are false. We stand firm in our position of no wrong doing and that the terms and conditions of the promotion were properly disclosed to Consumer verbally and in writing.

    As always, we appreciate your time and assistance in this matter. If you need any additional information, please feel free to contact me directly.

    Sincerely,
    *****************
    Corporate Relations Manager
    Always Travel With Us, Inc.
    ***********************************************************
    Fort Lauderdale, ******* 33306 
    Tel: *********************
    Fax: ************
    Email: ****************************

    Local BBB

    BBB Serving Southeast Florida & the Caribbean

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.