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Business ProfileforAlways Travel with Us, Inc.
Additional business information
http://www.cncrewards.com/
http://www.fam-rewards.com/
At-a-glance
Related Categories
Business Details
- Location of This Business
- 3015 N Ocean Blvd STE 119, Fort Lauderdale, FL 33308-7344
- BBB File Opened:
- 2/7/1997
- Years in Business:
- 37
- Business Started:
- 6/2/1986
- Business Incorporated:
- 6/2/1986
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Vacation Village Voyages
- Business Management
- Mrs. Jennifer Gallant, Manager
- Contact Information
Principal
- Mrs. Jennifer Gallant, Manager
Customer Contact
- Ms. Lauren Reid, Manager
- Mr. Larry Hierholzer, President
- Ms. Rebecca Foster, Vice President
- Mrs. Jennifer Gallant, Manager
- Mr. Marc Landau, Secretary/Treasurer
- Additional Contact Information
Fax Numbers
- (954) 561-8298Primary Fax
- (954) 537-4784Other Fax
Phone Numbers
- (954) 563-2444Other Phone
- (954) 566-0304Other Phone
Email Addresses
- Primary
- (954) 561-8298
Customer Complaints
15 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
09/18/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
Customer Reviews
6 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
RANDY G
05/17/2023
Always Travel with Us, Inc. Response
06/07/2023
To whom it may concern,
We are in receipt of the above referenced Consumers Review which we received on May 22, 2023. We have reviewed Consumers communication and the allegations contained therein and have also reviewed the relevant details of the transaction with our Marketing Department.The following is our response to Consumers Review.
Our records confirm that on May 16, 2023,***********************************, was offered and accepted the opportunity to participate in a vacation package promotion which required payment of a $99.00 refundable deposit and entitled Consumer to receive: 1) $100.00 **** Gift Card, 2) a 3-day/2-night stay in *******, ******* and 3) a 4-day/3-night stay at a Premium Destination upon attendance and completion of a timeshare presentation tour at Vacation Village at Parkway located in *********, **. Written confirmation of the payment made by Consumer and the details of the promotion were provided via email on May 16, 2023. Confirmation of the reservation was also sent via email to Consumer on May 18, 2023. The Confirmation of the reservation disclosed that Consumer scheduled their arrival date for June 10, 2023. Consumer has not even attended the timeshare presentation tour yet so we do not understand how Consumer can claim that the tour is over 3 hours nor do we understand Consumers statement about their ID being held when they havent even attended the tour yet.
It is clear that the Customer Review is fictional and the allegations contained therein are false. We stand firm in our position of no wrong doing and that the terms and conditions of the promotion were properly disclosed to Consumer verbally and in writing.
As always, we appreciate your time and assistance in this matter. If you need any additional information, please feel free to contact me directly.
Sincerely,
*****************
Corporate Relations Manager
Always Travel With Us, Inc.
***********************************************************
Fort Lauderdale, ******* 33306
Tel: *********************
Fax: ************
Email: ****************************
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