Complaints

This profile includes complaints for Club-Newport's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Club-Newport

  615 NE 3rd Ave Fort Lauderdale, FL 33304-2617

• 

  Club-Newport

  PO Box 590815 Fort Lauderdale, FL 33359-0815

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint because my credit report includes accounts I do not recognize and never authorized. These accounts appear to be the result of either a reporting error or a potential breach of my personal informationboth of which are unacceptable and violate my rights under the Fair Credit Reporting Act (FCRA).The following accounts require immediate and thorough verification:Company Name: CLUB NEWPORT - Account #: ********* - Balance: $1,272.00 Despite multiple requests, I have not received any credible proof that these accounts are mine. Under 15 U.S.C. 1681g, I am entitled to full disclosure, including copies of original account applications and signed agreements. General claims of verification without proper documentation are not acceptable.If these documents do not exist, these accounts must be removed under FCRA Section 611(a)(5)(A)(i), which mandates deletion of unverifiable data. I will also be reporting this issue to the Better Business Bureau and appropriate federal agencies if this is not resolved immediately.

  Business Response

  Date: 04/25/2025

  Kindly see attached contract signed by the member at the time of purchase. The account was turned over to collections on 2/20/2024 after their last monthly payment hadn't been made since 9/1/2023. The finance department contacted the member on multiple occasions try to assist with bringing the account current. Communication logs can be provided for further documentation, if needed.

• Initial Complaint

  Date:04/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Club Newport scammed me

  Business Response

  Date: 04/25/2025

  While we regret that the member is unhappy with service, we would like to note that the only communication we've received from the member is that they were going through financial hardship, and not that they were experiencing any issues with service. The last successful monthly payment made on the account was in February 2024. If they have any questions about services, we are more than happy to assist and simply request that they contact member services.

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against Club Newport for Non-Delivery of ***************** To Whom It May Concern,I am writing to file a formal complaint against Club Newport (Details of the business location) for failing to deliver the services promised upon my membership purchase in 2023. Despite payments totaling $2,031.82, Club Newport has not provided the promised holiday certificate or any of the membership benefits.I have attempted to resolve this issue directly with the business on multiple occasions without success. The company has not only refused my request for cancellation and a refund but also threatened further financial penalties.I seek the BBBs assistance to mediate this matter, ideally resulting in the cancellation of my membership and a full refund of the amounts paid.Attached are copies of all relevant communications and payment confirmations.Thank you for your attention to this matter.Sincerely,Takalani Mariba

  Customer Answer

  Date: 02/17/2025

  Dear BBB,
  I am writing to provide additional details regarding my complaint against Club Newport, filed under Complaint ID: ********. This additional information aims to clarify the issues related to non-fulfillment of services and misrepresentations that have significantly impacted my experience and led to this complaint.
  1. Delayed and ************************** Despite repeated assurances from Club Newport regarding the holiday certificate, the certificate was not delivered in a timely manner. Only after initiating cancellation proceedings and expressing our intention to file a formal complaint did Club Newport issue the certificate nearly a year later. This delay has rendered the certificate practically useless to us, as it was not available during the time when we could have utilized it.
  2. Financial Discrepancies and Unrequested Charges: Over the course of our membership, there have been multiple instances of unexplained charges and double ******** that Club Newport has failed to rectify promptly. These financial discrepancies have caused undue stress and financial burden, further deteriorating our trust in their services.
  3. Response to Cancellation Request: After our request to cancel the membership due to these ongoing issues, Club Newport has refused to acknowledge the validity of our claims and has not provided a fair resolution. They insist on continued payments despite the lack of service delivery as originally promised.
  Attached Documents:
  Email correspondences with Club Newport regarding the holiday certificate.
  Records of communication where Club Newport acknowledges the delays and issues.
  Documentation of unexplained charges and financial statements pertaining to our account.
  We seek the BBBs assistance in resolving this matter, as we believe Club Newport has not adhered to the ethical standards expected in the marketplace. We request a thorough investigation into these practices and appropriate measures to ensure accountability.
  Thank you for your attention to this matter. I look forward to your prompt response and resolution.
  Best regards,
  Takalani Mariba

  Business Response

  Date: 03/04/2025

  While we regret that the member wishes to cancel, we would like to remind him that at the time of enrollment he agreed to and signed a cancellation policy. If he no longer has access to his contract, a copy can be provided upon his request. While he claims non-receipt of services, we are including screenshots of his activity in the members-only portal and extensive communication with support pertaining to past due payments. We have assisted the member on multiple occasions with financial adjustments and accommodations and as previously discussed, benefits of membership are only available to members whose accounts are current. If the member requires additional information regarding his financial terms or payment history, we remain available to assist and simply request that he contact us at 844-CLUB-NEW. 

  Customer Answer

  Date: 03/07/2025

   
  Complaint: 22925424
  
  I am rejecting this response because:

  Dear BBB,
  I am writing to formally reject the response provided by Club Newport regarding my complaint, as it inaccurately represents the facts and fails to address the core issues raised.
  Despite Club Newports claim, I have not utilized their booking system or services since joining. Their statement alleging that I made a reservation and stayed at a hotel on March *****, 2023, is completely false. On those dates, I was indeed in *******, but I booked my stay through *********** at a different hotel due to Club Newports failure to accommodate my reservation requests. Their system denied my booking citing insufficient points, which contradicts their claim of my having stayed at a hotel booked through their service.
  This behaviour by Club Newport not only constitutes a breach of contract due to their failure to provide the promised services in a timely and accessible manner, but also borders on fraudulent misrepresentation and defamation of my character. Claiming that I have booked and not paid for services I did not use damages my reputation and is indicative of their attempt to extract unwarranted payments from me.
  I urge the BBB to consider these facts in reevaluating the response from Club Newport and to assist in resolving this matter in a manner that acknowledges the issues I have faced as a consumer.
  Thank you for your attention to this urgent matter.
  

  Sincerely,

  Takalani Mariba

  Customer Answer

  Date: 03/07/2025

  Dear BBB,

  I am writing to formally reject the response provided by Club Newport regarding my complaint. The response from Club Newport fails to address the core issues raised and contains inaccuracies that misrepresent the factual circumstances, thus necessitating further clarification and action.
  Breach of Contract and Misrepresentation: My relationship with Club Newport has been marred by their consistent failure to provide services as promised. Despite their assertions, my attempts to utilize their services for booking holidays were systematically obstructed due to unreasonable requirements for point accumulation and prohibitive costs, which were not disclosed at the time of the membership agreement. This practice not only deviates from the contractual terms but also constitutes deceptive behavior that misled me about the utility and cost-efficiency of the service.
  Specific Incident of Misrepresentation: The claim by Club Newport that I booked and failed to pay for a hotel stay through their service is categorically false. On the dates in question, March *****, 2023, I did not utilize Club Newport's services. Instead, I booked my accommodation through ***********, staying at the *********** & Suites by Radisson, *************************, due to Club Newport's refusal to honor my booking request. This accusation by Club Newport is not only incorrect but seems designed to coerce payment for services not rendered, which I view as an attempt to defraud and a defamatory action damaging to my reputation.
  Demand for Immediate Action: In light of these unresolved issues, I am compelled to insist on the immediate cancellation of my membership and a full refund of all payments made, totaling $2,031.82. The ongoing failure of Club Newport to address these matters adequately compels me to consider further legal action for breach of contract, fraudulent misrepresentation, and potential defamation.
  Conclusion: I urge the Better Business Bureau to reassess the response of Club Newport in light of these significant discrepancies and to facilitate a just resolution that acknowledges the failures and misrepresentations by Club Newport. Failure to resolve these issues promptly will necessitate escalation to higher regulatory and legal authorities.
  Thank you for your attention to this matter. I look forward to your swift response and a resolution that upholds consumer rights and contractual integrity.
  Sincerely,
  Takalani Mariba

• Initial Complaint

  Date:12/30/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested for the cancellation of my membership, which I signed up for on 12/28. On the same day, I sent an email from both of my accounts associated with the membership to request cancellation, but I have not yet received any *********** of today, 12/30, I have also tried to reach your team by phone, but my calls are repeatedly transferred to different departments, and no one has picked up. The call always goes to voicemail. Since today is the last day for cancellation, I am concerned that my request is not being addressed in a timely manner.I expect my membership to be canceled immediately, and I request a full refund of my $1250 down payment.

  Business Response

  Date: 01/28/2025

  Kindly note that the member's cancellation request was received, and a refund processed on 1/11/2025. If they have any further questions, we request that they contact the club at 844-CLUB-NEW.

  Customer Answer

  Date: 01/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** **********

• Initial Complaint

  Date:12/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau, I am filing a formal complaint against Club Newport for their deceptive and coercive practices. I seek your assistance in addressing my request to surrender my timeshare (Account #******, as my prior efforts to resolve this directly with Club Newport have been ignored. Our ordeal began when my wife and I traveled from ************ to ******* for a prepaid cruise. Upon arriving at the designated location for our boarding passes, we were informed we had to travel an hour away to collect them. Once there, we were told we had to attend a mandatory presentation before receiving our passesdespite already paying for the cruise. The presentation lasted 23 hours, during which we were persistently pressured to purchase a Club Newport timeshare. Despite repeatedly declining, we were told we would have to return to the original location to get our passes unless we purchased the timeshare. Feeling trapped, we reluctantly signed up to avoid further delays. Since acquiring the timeshare, we have never used it and have no intention of doing so. Attempts to resolve this matter with Club Newport have been met with harassment, including frequent collection calls directed at us and our daughter, which has significantly impacted our familys well-being. My wife is battling anxiety and health concerns, forcing her to retire, while I am 72 with reduced work hours and increasing financial strain. Inflation and a fixed income make maintaining the timeshare impossible. Given the undue duress under which the contract was signed, I am requesting the immediate termination of this agreement. Club Newport's tactics have caused emotional and financial distress, and we urgently need relief. I hope the BBB can assist in resolving this matter and ensure a prompt response from Club Newport. Thank you for your attention.

  Business Response

  Date: 12/30/2024

  We would like to remind the members that on 7/10/2019 they opted to purchase a vacation package for which they requested financing. The terms of their 60-month loan were fully detailed in the contract, as well as the Members Right to Cancel agreement denoting their complete understanding of those terms. In addition, the purchaser's acknowledgement explains that their package is not a timeshare and can be found on page 4. If they no longer have a copy of their agreement, we are happy to provide one for them. 

  As detailed in the contract, every new member has the right to cancel within 3 days of enrollment and simply requires notifying the office in writing. As the members ceased making their monthly payments in July of 2020, their account was turned over to collections in 2021 per the terms of the agreement. While we regret that the members are unhappy, they did not adhere to the cancellation terms.

  Customer Answer

  Date: 01/08/2025

   
  Complaint: 22660287
  

  To Whom It May Concern,
  We write to address the response provided by Club Newport regarding our timeshare dispute and to highlight inaccuracies, omissions, and the undue duress under which we entered into
  this agreement. We are rejecting this response because:

  Misrepresentation of Our Circumstances
  Your response characterizes us as "unhappy members"; who simply failed to adhere to cancellation terms. This grossly oversimplifies and misrepresents the situation. Our ordeal began with deceptive and coercive tactics employed by Club Newport during what should have been a straightforward process to retrieve boarding passes for a prepaid cruise. Upon arriving at the designated location, we were unexpectedly directed to a secondary site, an hour away, with no prior notice. Once there, we were forced to sit through a high-pressure sales presentation before receiving our boarding passes, despite having paid in full for the cruise. This bait-and-switch tactic was deeply unethical and placed us in a position where refusal was met with the threat of further delays or the denial of services we had already purchased.

  Coercion and Duress in the Signing Process
  At no point did we express an interest in purchasing a Club Newport timeshare. In fact, we explicitly declined multiple offers during the presentation. However, your representatives refused to release our boarding passes unless we signed the agreement, leaving us with no reasonable alternative. This coerced signing under duress invalidates any claim that we willingly agreed to the terms of the contract. 

  Non-Utilization and Lack of Responsiveness
  Since the acquisition of the timeshare, we have never utilized its benefits, nor do we intend to. Our subsequent attempts to resolve this matter and secure a release from the contract have been met with a lack of responsiveness from Club Newport. Instead of addressing our concerns in good faith, you transferred our account to collections, exacerbating our financial and emotional distress.

  Health and Financial Hardship
  Our situation is further compounded by health and financial challenges. My wife has been battling anxiety and other health concerns, worsened by the stress of collections calls. She has since retired, leaving me as the primary provider. At 72, I am approaching my own retirement, but inflation, reduced work hours, and personal health issues have made this transition increasingly difficult. Continuing to uphold this timeshare agreement is not only financially unfeasible but also detrimental to our well-being.

  Request for Resolution
  In light of these facts, we firmly contest the validity of this agreement, which was secured under duress and through unethical practices. We demand an immediate and mutual release from this contract, as we cannot and will not continue to uphold an agreement entered into under such circumstances. Your failure to acknowledge the unethical practices employed during the sales process and the undue burden this timeshare has placed on us is unacceptable. We urge you to resolve this matter promptly by facilitating the surrender of our timeshare and closing this account.

  Sincerely,

  ******* & ***** *******
  ************************************************************************************

• Initial Complaint

  Date:10/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/01/2024 we were promise that we will pay for a membership as **** Club but for vacations benefits like 70% off on stays on low seasons or 50% off on high ********** agree to that we have to pay a down payment of $695.00 with a credit card and also we will charge for a annual payment of $189.00.When we finally signed the contract we were surprised because we read that they put us a finance payment with ********* Financial for the amount of $129.96 monthly for 36 months.We do not agreed to that.They make us and account and we try to verify if those discounts are true but it does not.Please hepl us to get rid of that contract.

  Business Response

  Date: 10/31/2024

  We would like to remind the members that they opted to purchase a $3,995 vacation package for which they requested financing and completed a credit application. We have included a screenshot from the signed contract denoting where the members agreed to and authorized the charge of $129.96 per month for 36 months beginning 11/1/2024. They initialed and signed the Membership Enrollment Agreement (page 1 of 9) and Automatic Credit Card Authorization for their installment billing plan (page 9 of 9). They also signed the Members Right to Cancel agreement denoting their complete understanding of those terms. As they appear to have questions about their repayment terms, we would encourage them to reach out to the finance department for a review of their contract.

  While we see that the members contacted support on 10/5/2024 and were assisted by ****, we do not see any further requests for assistance. Should they be experiencing issues with service, we would like to remind them that the Club does offer a Best Price Guarantee, the terms of which can be found in their contract, as well as complimentary concierge services to help them locate the best deals. If they would like to speak by phone, they can contact us at 844-CLUB-NEW and one of our specialists will be happy to help.

  Customer Answer

  Date: 10/31/2024

   
  Complaint: 22444392
  
  I am rejecting this response because:
  We were told that it was a membership as **** Club and that we will be charge a fee of $189 per year.Also there are not such discounts of 70% or 50% on stays.Our identity was taken to include us in a payment with ********************
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:10/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined them back in December of 2023. I have tried to cancel with them numerous times. Finally got in touch with someone in member services then was transferred to a supervisor that stated that I had to cancel in an email and I am outside of my cancel period and that I owe them $3000. No one informed me that it had to be in writing every time I get a call they tell me that someone from member services will reach out and they never do. This is the biggest scam I have ever dealt with.

  Business Response

  Date: 10/11/2024

  While we regret that the members are unhappy, we would like to remind them that they opted to purchase a $3,000 vacation package for which they requested financing, and agreed to and authorized a 60-month repayment plan beginning 2/15/2024. They initialed and signed the Membership Enrollment Agreement as well as the Member’s Right to Cancel agreement denoting their complete understanding of those terms. As detailed in the contract, every new member has the right to cancel within 3 days of enrollment and simply requires notifying the office in writing. The members did not adhere to the cancellation terms and while we are unable to assist with cancellation, we remain happy to look into financial assistance options, if needed.

  Should the members require additional information regarding their financial terms or payment history, or if they would like a copy of their contract, we kindly request that they contact the finance department at 844-CLUB-NEW.

  Customer Answer

  Date: 10/15/2024

   
  
  Complaint: 22397000
  
  
  
  I am rejecting this response because:

  I was forced into signing this deal and the rep would not take no for an answer. They sell you something that you will never use and do not give you the opportunity to read the actual contract. They sit there until you sign. They don’t let you discuss with the person that you are with in privacy. If I had time to read the contract prior to signing, I would have never agreed to pay someone $3000 for a service that I will never use. They do not explain that there is a 3 day cancellation period prior to signing nor that it has to be in writing. The reps on the phone don’t explain anything. All they do is tell you that member services will reach out which they never do. 
  
  
  
  Sincerely,
  
  
  
  Sasole Quinones

• Initial Complaint

  Date:10/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 31 2024 Monterey collection ruined my Equifax report by applying a balance to it. They claim I owe Club Newport over $3000. Club Newport are calling themselves creditors and they haven't lend me anything. I spoke with Monterey collections and asked, what will I be getting in exchange for my money and they couldn't explain. I'm a college student and it's my only source of income at the moment and my aid relies on my credit report. If I really owed them money from them financing vacations I would have paid them. What I've been seeing is that people who have fulfill their contract with Club Newport said their packages is no good and all they do is apologize and cancel the contract. I hope they're refunding people their money. If so what sense do that make to ruin someone credit report like their going to make you go on vacations. I've reviewed plenty of complaints and reviews and people are not happy at all with their service. Face to face with club Newport my boyfriend also signed documents when I came in tune with them while trying to get a $100 gift card. Why haven't they harassed him or ruined his Equifax report? Because they didn't offer him a job like they did me. They had me feel out a w-9 to promote them. I would have never did that if I knew these people were bad business. I'm currently disputing this with Equifax and pray this is removed off my report. This is not fair especially the fact that I was with another person and they had him signing stuff.

  Business Response

  Date: 10/11/2024

  This is the member's second complaint since May, and as previously noted, she opted to purchase a $2,995 vacation package on 10/20/2022, for which she requested financing. She is the sole purchaser on the account. If her boyfriend accompanied her for her purchase, that does not make him liable for her loan as he did not sign the contract. She initialed and signed the Membership Enrollment Agreement (which can be referenced on page 1 of 9 of her contract) as well as the Member’s Right to Cancel agreement denoting her complete understanding of those terms. As detailed in the contract, every new member has the right to cancel within 3 days of enrollment and simply requires notifying the office in writing. The member did not adhere to the cancellation terms and has not made a single payment since her purchase date. In a phone call with the member on 1/25/2023, it was explained that as she requested to finance the cost of her vacation package, she is responsible for fulfilling the terms of that agreement. It was further explained that should she wish to cease repayment on her loan, the account would be submitted to an outside collection firm per the terms of the agreement. The representative was advised by Ms. Crawford that she would not pay, and to send the balance to collections. We are happy to provide the contract and phone recording to Equifax if so requested. If the member would like a copy of her contract verifying that she is the sole signer, her loan terms, cancellation policy and collections agreement, we simply ask that she contact the finance department for that request. 

  Customer Answer

  Date: 10/11/2024

   
  
  Complaint: 22382685
  
  
  
  I am rejecting this response because:
  
  These people are not creditors and this is aggravated fraud. And I definitely hope they're not the people who is/has been stealing my identity in Marianna Florida because, with me getting a few background checks they're checking Marianna as well and I have never been to Marianna. They have already used my social security number against me. They have not loaned me ANYTHING period. I definitely understand how a loan process works and you all are using the wrong terms, loans and creditors. You all didn't finance anything either. If I wasn't interested in promoting them a filling out a W-9 form they wouldn't have my personal information. When someone breach a contract, you supposed to send them to court. When have I went to court. You all did a breach by lying saying you all would help me earn vacation points. Didn't do anything. It's legal reasons people breach contracts according to the law. 
  
  Sincerely,
  
  
  
  Ashley Crawford

  Business Response

  Date: 10/14/2024

  Our office has no record of ever having offered the member an employment opportunity, nor is that our standard practice. Miss.Crawford signed a financial contract and credit application, agreeing to payment terms for her purchase. We are attaching scans of relevant pages from her contract for clarity.
  

  While we understand she is unhappy about her credit report, her choice to not fulfill her contractual obligation has led to her account being turned over to collections, and does not validate her accusations. Any statements regarding identity theft and fraud are unfounded and may be directed to our attorneys.

  Customer Answer

  Date: 10/14/2024

   
  
  Complaint: 22382685
  
  
  
  I am rejecting this response because: I'm not upset about my credit report I'll get that fixed. You just told me another lie. You all did offer me employment. Do you have the W-9 I filled out. And as far a running my credit,  I do not have any credit inquiries from Club Newport on my credit report. Any type of credit inquiry will show in my credit report while you all are saying you're creditors. So now what y'all do? a soft pull? And if so for what? Y'all didn't establish me any credit.

  This type of situation looks like the customer should have the vacation package in their possession and be able to book trips upfront if you all wanna claim y'all financed something, or needed to check my credit. I don't have anything that could have made me feel comfortable with handing over $3000. I have attached a copy of what they had me promoting starting October 20, 2022. Which was my birthday and I was under the influence only there to get a free gift card and here y'all come soliciting. Do you all have a fake loan number too? My attachment is showing what they wanted me to use to help promote them to earn vacation points. Why would I need to earn points? People complained and said it was a scam. Good thing nobody was interested on my behalf. But I'll keep checking my credit report for a credit inquiry from October 20, 2022 because I don't see it. You should have a better reason for having my social security number. Lastly I have the contract and my social security number is no where in that contract period. After I completed the contract that's when y'all came with all these extra offers and extra paperwork. That's one thing I knew about that contract my ss# isn't on it. No one have still told me what I'll be getting in exchange for my money. All I've seen was y'all apologize to people who said it wasn't any good and cancelled the contract. Probably kept their money too. 
  
  
  
  Sincerely,
  
  
  
  Ashley Crawford

• Initial Complaint

  Date:10/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This merchant falsely advertised services. During presentation I was given information, asked questions and then signed paperwork in a fast hustling way. Every response I received was a lie and when tried to cancel I was unable. They have charged my credit card since and after numerous attempts to cancel they have refused and I couldnt use services if I wanted because they will not allow me access without paying more money.

  Business Response

  Date: 10/11/2024

  We regret that the member is unhappy, however, we would like to remind her that she opted to purchase a $2,995 vacation package on 4/27/2023 and requested a 60-month repayment plan. At the time of purchase, she initialed and signed the Membership Enrollment Agreement and Members Right to Cancel agreement denoting her complete understanding of those terms. As detailed in the contract, every new member has the right to cancel within 3 days of enrollment and simply requires notifying the office in writing. The member did not adhere to the cancellation terms, and if she would like a copy of her contract for review, we are happy to provide that. While we have no prior notification of any problems, should she be experiencing issues with service or having difficulty navigating the portal, we have a variety of options available to assist her and simply request that she contact us at 844-CLUB-NEW. 

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just got this phone number. Now I'm being harassed by Club Newport. I know nothing about Club Newport, never heard of Club Newport. I'm a terminally ill disabled veteran and I am not planning on any travel. I called them and they threatened to turn it over to collections. They didn't know my name. I asked her if she knew who she was speaking with. She said that she knew that she was speaking with ****** something. I said that she had the wrong number and she said "Tell it to collections."

  Business Response

  Date: 07/09/2024

  The phone number provided by our member at the time of purchase has been removed from our files and no other calls will be made. We sincerely apologize for any inconvenience.