Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order to try these products. MiamiMD did not send me a confirmation order email. The on-line order invoice stating my order was received did not reflect an order number for reference. I sent two contact requests for a confirmation email on the website and still have not received a response or the requested information. Since this company has my credit card and some of my personal information - I am very uncomfortable. I would very much appreciate your assistance. Thank you! ****** *****

  Business Response

  Date: 06/19/2025

  We understand Ms. ******* concern about not receiving an order confirmation email or an order number, especially when personal and credit card information is involved.
  
  We've thoroughly checked our records for her recent orders and can assure her that we did send confirmation emails for both of her orders on May 30th. These emails should have included the order numbers for reference.
  
  Additionally, we also sent shipping information emails on June 3rd, which would have contained tracking details for the package.
  
  Our records also show that both of her orders were successfully delivered via **** on June 6th.
  
  We recommend that Ms. ***** checks her spam or junk mail folders, as sometimes these automated emails can be redirected there. If she still cannot locate them, please let us know, and we can resend the confirmation and shipping emails to her directly.
  
  We hope this resolve Ms. ******* concern.

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *Transactions Happened: March 21, 2025 and March 22, 2025 *Amount of Money I paid the Business: $140.93 *The Business Committed to Provide Me: MiamiMD Lift and Firm Cream - 1 Jar; MiamiMD Advanced Crepe Fix - 1 Jar - Upsell; Along with the standard Return Policy - 60days no questions asked (only request is jars are returned even if empty).*The Nature of the Dispute: An additional, unauthorized charge, of $53.95 for Advanced Crepe Fix - 1 Jar was found on my statement and then in the package. MiamiMD made this mistake. I called to let them know I wanted a full refund and for the company to provide a return shipping label. They gave me 3 RMA numbers & said "no, because the customer doesn't pay shipping going out they have to pay on the return." I asked to speak w/ a supervisor. There are none ************* must call customers back. When they didn't call back, my daughter took over for me. she waited on hold, was hung up on, even call the doctor's office who's name is associated with the product and told too bad, the ** has her name on many businesses, this is why you deal with customer service. They refused to see how poor customer service and treating people rudely isn't beneficial to good business. Trying to get this resolved went from the beginning of April to the beginning of May and there is still no resolution. The supervisors have said there are no decision makers above them and if there were, they would say "NO"!

  Business Response

  Date: 06/18/2025

  We sincerely apologize for the difficulties Ms. ************* faced with our customer service, the perceived rudeness, and the lack of a clear resolution. This is certainly not the standard we aim for.
  
  We have thoroughly reviewed her account and transactions:
  
  Our records show two separate purchases of the MiamiMD Lift and Firm Cream for $53.95 each. One was placed on March 21, 2025, and the other on March 22, 2025.
  The $33.00 charge for an additional jar of Advanced Crepe Fix was indeed an upsell offer presented during her purchase on March 22, 2025. It's important to clarify that upsell or promotional offers are exclusively offered in conjunction with an existing order; they cannot be purchased independently.
  
  Regarding her request for a return shipping label, our return policy (*****************************************************************) states that return shipping costs are the customer's responsibility. While we understand Ms. *************** frustration, especially when she feels that the mistake was on our end, this policy is consistently applied to all returns.
  
  We deeply regret the challenges she and her daughter encountered trying to speak with a supervisor and the unhelpful responses she received. This does not reflect our commitment to customer care, and we'll be sure to investigate what happened.
  
  As a gesture of goodwill, we have processed a full refund for all of Ms. *************** orders. There will be no need to return the items. These refunds will be reflected in her payment account within 7-10 business days.
  
  We hope this addresses Ms. *************** concerns.

• Initial Complaint

  Date:05/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered products from MiamiMD and specifically did not sign up for recurring products/payment. They charged me an auto payment anyway. I am not interested in buying further products from ******** did not buy the last item they charged me for. I attempted to reach out to them via email but did not hear back & have not been credited with the charge.

  Business Response

  Date: 06/16/2025

  We understand Ms. ********** frustration regarding the unexpected billing and shipment she received.
  
  Upon reviewing her order, we found that she initially purchased a 1-jar monthly subscription under promotional pricing. This subscription explains the subsequent charge.
  
  When purchasing through our website, the number of jars, price per unit, and the option to either subscribe for a monthly delivery or place a one-time purchase, are all indicated in the page. Additionally, the checkout screen also indicates the number of items purchased, whether it was a single purchase or a subscription, and the total cost. We do our best to be as transparent to our customers as possible which is why this information is shown twice before finalizing the purchase. Also, an order confirmation email is sent to the customer with the order details once the purchase is finalized. A reminder email is also sent to customers who are on a subscription before being billed.
  
  Our records also show that we replied to Ms. ********** email on May 29th, and that she was advised by our customer support team that her subscription had been cancelled as per her request, however, since the shipment had already gone out, it would be best to refuse the delivery and let us know so that we can provide a refund. She did not reply.
  
  At any rate, as a gesture of goodwill, we have already processed a refund for Ms. ********** recent shipment. This refund will be reflected in her original payment method within 7-10 business days.
  
  We hope this addresses Ms. ********** concern.

• Initial Complaint

  Date:05/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two bottles of crepe lotion. A few days after getting the two I received six more. They tell me I ordered them On promotion. I did see the promotion and decided to test the two I ordered first. They tell me I have to pay return shipping when I never ordered the six. We have emailed several times but the last email basically says I ordered it and have to pay return shipping.

  Business Response

  Date: 06/16/2025

  We understand Ms. ********* frustration regarding the unexpected billing and shipment she received.
  
  Upon reviewing our records, we found that she initially purchased a 3-jar order under promotional pricing and was then offered another 6 jars at a further discounted rate, which she purchased as well. This explains the subsequent charge.
  
  When purchasing through our website, the number of jars, price per unit, and the option to either subscribe for a monthly delivery or place a one-time purchase, are all indicated in the page. Additionally, the checkout screen also indicates the number of items purchased, whether it was a single purchase or a subscription, and the total cost. We do our best to be as transparent to our customers as possible which is why this information is shown twice before finalizing the purchase. Also, an order confirmation email is sent to the customer with the order details once the purchase is finalized.
  
  Our Return Policy (*****************************************************************) also states that the customer is responsible for return shipping.
  
  However, as a gesture of goodwill, processed a refund for both of Ms. ********* orders. These refunds will be reflected in her original payment method within 7-10 business days.
  
  We trust this addresses ***************** concern.

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a product 2 skin creams one for face one for body, excited to get it.. they took my payment asap, get letters but NO tracking information asked for it twice. Call today FIRST get an employee named *****, he puts me on hold.. then comes back says UM we having PROBLEMS CANT FILL ORDERS ?? AND IS CANCELLING MY ORDER HANGS UP?!?!? Then I call back and get someone named *******, and he basically does the SAME But A BIT ***** !?!?! OMG.. they send a REFUND SLIP yet NOTHING in my BANK, ???THESE PEOPLE ARE ADVERTISING ALL OVER THE INTERNET AND I BELIEVE IT IS FRAUD. I SIMPLY WANTED TO TRY THEIR PRODUCT.. Got a runaround... Then HUNG UP ON and treated Like I OFFENDED THEM??? are you Kidding, that is when it felt like the PHISHERS.. and the SCAMMERS, and I will also be writing their board of directors about how horrendous this experience was.I WAS LOOKING FORWARD TO TRYING IT NOW... I FEEL LIKE CALLING ****** ****. There is NO REASON if these people are LEGITIMATE they SHOULD HAVE CANCELLED MY ORDER AND NOT REFILLED IT

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never purchased anything from Miami ********** On my ****** statement for the month of April, there are two separate charges for $240 each. I never approved any such charges and neverreceived any products or services from that company. I would like a complete refund.

  Customer Answer

  Date: 05/23/2025

  Please withdraw my complaint.  This company has refunded my money.  Thank you.

  **** Dudinsky 

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is an unauthorized charge of $44.00 that was debited from my card on May 20, 2025.I placed a one-time purchase with this company on April 20, 2025, and I did not consent to any recurring subscription. I did not enroll in any monthly plan, nor did I see any clear information indicating that my purchase would result in ongoing charges.I have already attempted to contact your company through your website but have received no response. Additionally, your site provides no option to access or manage customer's account information, which makes it difficult for customers to resolve issues like this.This charge appears to be unauthorized, and I am requesting a full refund of the $44.00. If this is not resolved promptly, I will consider disputing the charge through my card issuer and reporting this issue to the appropriate consumer protection agencies.

  Business Response

  Date: 06/03/2025

  We understand Ms. ****** frustration regarding the unexpected billing and shipment she received.
  
  Upon reviewing her order, we found that she initially purchased a 1-jar monthly subscription under promotional pricing which included a free product. This subscription explains the subsequent charge and shipment.
  
  When purchasing through our website, the number of jars, price per unit, and the option to either subscribe for a monthly delivery or place a one-time purchase, are all indicated in the page. Additionally, the checkout screen also indicates the number of items purchased, whether it was a single purchase or a subscription, and the total cost. We do our best to be as transparent to our customers as possible which is why this information is shown twice before finalizing the purchase. Also, an order confirmation email is sent to the customer with the order details once the purchase is finalized. A reminder email is also sent to customers who are on a subscription before being billed.
  
  We also understand Ms. ****** frustration with not being able to access or manage her account information directly on our website. Our current platform does not support customer login accounts for self-management. We rely on direct communication with our customer service team, who can be reached via phone, online chat, or email as shown in our contact page (*************************************************), for these types of inquiries.
  
  In any case, as a gesture of goodwill, we have already cancelled the subscription and processed a refund for ************** shipment. The refund will be reflected in her original payment method within 7-10 business days.
  
  We trust this addresses Ms. ****** concern.

• Initial Complaint

  Date:05/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried multiple times to cancel the recurring shipments and close my membership. I have both emailed and called their customer support number. They keep sending product and charging my credit card. I send it back, and they take forever to refund account.

  Business Response

  Date: 05/29/2025

  We understand Ms. ********** frustration regarding her attempts to cancel recurring shipments and membership.
  

  Upon reviewing our records, we found only one email from Ms. ********* which we responded to, but didn't receive a reply from her. Our Returns Facility also hasn't reported receiving a package from Ms. ********* Additionally, we have no record of a return request, so a Return Merchandise Authorization (RMA) number was never issued. Please note that an RMA number is crucial for us to correctly identify and promptly refund returned orders.
  

  However, we can confirm that Ms. ******** disputed her May shipment with ******* and we issued a full refund for that specific order on May 25th.
  

  We hope this clarifies the situation for Ms. *********

  Customer Answer

  Date: 06/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I finally found an email for them, I sent them this note:4/21/25 Yesterday 2 packages came- I wrote Hello! You apparently missed my change of mind before my card was submitted. All my information was unfortunately received by you - even though I clicked it away. I do not want the Miami MD I received your product yesterday. I have not opened it. If you care to know, I'll tell you why I changed my mind and clicked it away and did not expect to receive anything. I am ready to return it and if you send me a return slip, I will pay for the return, but I really don't think I should have to. But as an accidental courtesy I will. It's unopened. I can probably take it down to my office downstairs of my condo building, and say I refuse acceptance. Would you like me to do that? How would you like me to handle this? I am not going to open it. I am never going to use the product.Thank you ,***** ***** **************************************************************************** *************

  Business Response

  Date: 05/07/2025

  We understand Ms. ******* confusion about receiving orders she did not intend to purchase.
  
  We have reviewed her communication with our email support team on April 26th and have verified that both shipments were indeed refused. As a result, she was provided a full refund for both orders at the time. Typically, it takes 7-10 business days for the refund to process, so it should already be reflected in Ms. ******* account.
  
  We trust this address Ms. ******* concern.
  

• Initial Complaint

  Date:04/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the MiamiMD Crepe Erase cream on 1/28/2025 taking advantage of a discount for purchasing 3 jars or a 3 month supply. They claim to offer a 60 day no questions asked money back guarantee so I figured there was no risk in trying it. On 2/27/2025 I received an email notifying me of a second shipment and second charge to my credit card. I immediately contacted them advising of the error and was informed that I had signed up for a monthly subscription of which I certainly did not. Why would anyone sign up for a monthly subscription of a 3 month supply? They also claim I was sent an email confirming my order subscription. I did not and I can provide the order confirmation email as proof. My confirmation email was for 3 jars, period. On 3/20/2025 I requested a refund of all 6 jars that I had received. After a lengthy back and forth of them offering me first an electronic gift card in double the amount of my charges and then discounts of 30% and 50% to keep the products I was finally given return authorization numbers for both shipments. I included all 6 jars in the return package and included both return authorization numbers inside the box as well as on the outside of the box. I was surprised to receive an email on 4/8/2025 that I was being refunded for 3 jars. I requested the status on the remainder of my refund due. I was told they only received 3 jars for refund and had no proof of 6 jars being returned. They are insisting on me providing delivery confirmation proof although they acknowledge receiving my return package. A delivery confirmation tracking number will not prove what was inside the box that included 2 separate return authorization numbers covering 3 jars each. After getting the runaround from this company for weeks I believe this is their unscrupulous business practice as I see multiple similar consumer complaints online on various platforms.

  Business Response

  Date: 05/02/2025

  We understand Ms. ************ frustration regarding the recurring billing and shipments she received.
  
  Upon reviewing her order, we found that she initially purchased a 3-jar monthly subscription under promotional pricing. This subscription explains the subsequent charge and shipment.
  
  When purchasing through our website, the number of jars, price per unit, and the option to either subscribe for a monthly delivery or place a one-time purchase, are all indicated in the page. Additionally, the checkout screen also indicates the number of items purchased, whether it was a single purchase or a subscription, and the total cost. We do our best to be as transparent to our customers as possible which is why this information is shown twice before finalizing the purchase. Also, an order confirmation email is sent to the customer with the order details once the purchase is finalized. A reminder email is also sent to customers who are on a subscription before being billed.
  
  We understand that Ms. ********** combined her returns under two authorization numbers into one package. While our Returns team has reported receiving 3 jars instead of 6, we wanted to work with Ms. ********** to resolve this. Even though our return policy doesn't cover lost or stolen returns, we requested a copy of the postal/courier receipt or any documentation showing the package weight to help us investigate her claim and provide a fair resolution, which we believe we've offered.
  
  In any case, it appears that Ms. ********** initiated a dispute with her card issuer. When a dispute is opened with a bank or credit card company, we are required to work directly with them to resolve the matter and are unable to take any action, such as issuing refunds, until the dispute is resolved.
  
  We trust this addresses Ms. ************ concern.