Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first applied the dark spot corrector on Monday the 17th of June 2024. By the end of the week I had irritation on my face. As days went by I noticed more and more redness on my face and neck. I cant go anywhere because I look awful and feel very uncomfortable because of the itching. I decided to do an e-visit with my doctors so I could receive medical advice on how to clear this up. At this point I am waiting for their response. I need a refund for the 2 bottles I bought since I cant use them anymore.

  Business Response

  Date: 07/05/2024

  We're sorry to hear that ********************** experienced issues when using our Dark Spot Protector. Our products are science-backed to work for men and women of any age, no matter their skin tone or skincare routine, and have worked for the majority of our customers. That said, there *** be factors unique to the individual that *** affect the efficacy of our products. Had ********************** informed us directly of her concern, we would have been more than happy to make it right. As it is, we have issued a refund of $76.95 for both her purchases of Dark Spot Corrector. This credit should reflect in payment account within 7-10 business days.

  We trust this resolves ************************** issue.

• Initial Complaint

  Date:06/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 bottles of the dark spot product and said no to subscriptions. A few weeks later I received 3 more bottles and was charged $99. I called and the call wont go through it like not a working number. Now I have five months of a product that isnt even working and was not even given the option of a refund. I am seeking a refund of $99 for the three that I did not order.

  Customer Answer

  Date: 06/26/2024

  They contacted me via email and canceled my subscription, so I'm waiting to receive the product in order to send it back for a refund. Thank you very much.
  

  Business Response

  Date: 07/05/2024

  As already stated by ****************, we have already cancelled the subscription she had purchased and no further charges will be made. She was also advised that since the June shipment was already in transit, she has the option of refusing the delivery and sending it back to us so we can issue her a full refund.

  Customer Answer

  Date: 07/19/2024

   
  Complaint: 21903990
  
  I am rejecting this response because:
  I am writing to express my disagreement with the requirement to return the product or pay for the shipment in order to get a refund. I did not order this product, and it was left in my mailbox without my consent, so I had no opportunity to deny the delivery.
  
  I expect a full refund without any further obligations on my part. Please advise on how this matter will be resolved promptly.
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/24/2024

  We understand that **************** was unable to refuse the delivery. As a courtesy, we have issued her a refund of $99. This should reflect in her payment account within 7-10 days.

  We trust this has resolved her concern.

  Customer Answer

  Date: 07/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/21/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the Miamime.com website I ordered 3 jars of Crepefix cream. When I received a double order and was charged double. The product doesnt work. Then I received another order of 4 jars. In talking to customer service, I was told I could get a gift card because of their mistake. The gift card is for Miami md products only. I dont want more products ever. So, I asked for a refund in the amount of the gift card, $217. They would not do that. I am so disappointed with their service which they said had been a computer glitch in the first place. I want a refund for the unwanted products.

  Business Response

  Date: 07/01/2024

  According to our records, ************** purchased a 3-jar supply of our Advanced Crepe Fix on April 20th. As can be seen from the attached screenshots, the product page indicates the price per jar, the purchase quantity, and provides the option for either a single purchase or a subscription. Additionally, the checkout screen also indicates the number of items purchased, whether it was a single purchase or a subscription, and the total cost. We do our best to be as transparent to our customers as possible which is why this information is shown twice before finalizing the purchase. Also, ordering is not a one-click process and entails choosing from the options previously mentioned and providing the customer's details and payment information before finalizing the transaction. Considering all this, we believe that this purchase is not a glitch, as ************** describes it.
  
  It is unfortunate that ************** apparently did not take note of the order information before submitting the order. However, as a courtesy, we have issued a refund of $117.00 for her May recurring shipment. As per her conversation with our customer support team over the phone, she may return the other orders should she wish for a refund for those as well.
   
  We hope this resolves her concern.

  Customer Answer

  Date: 07/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  I will return the product for a refund. Thanks

• Initial Complaint

  Date:06/15/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulent auto payment billing initiated without my consent at double the price Date : June 14, 2024 at 10:00 p.m.For $240.00 I am not sure what it is for because when I selected the 3 jars for the advanced crept fix for ***** each, it kept showing me other products which I declined. Then I selected PayPal as my payment and it took me back to the merchant website and immediately told me I had been pre-approved for an automatic payment for $240.00. I tried calling but no one answered and so I tried to cancel the auto payment on PayPal website. I don't like fraudulent companies like this no matter how good my brother told me the product was. I don't trust you and I want a refund. I even locked my PayPal. This is very evil.

  Business Response

  Date: 06/25/2024

  According to our records, ************** purchased a 6-jar supply of our Lift and Firm cream on June 14th. As can be seen from the attached screenshots, the product page indicates the price per jar as well as the purchase quantity. Additionally, the checkout screen also indicates the number of items purchased as well as the total cost. We do our best to be as transparent to our customers as possible which is why this information is shown twice before finalizing the purchase. Additionally, ordering is not a one-click process and entails providing the customer's details and payment information before finalizing the transaction.
  
  It is unfortunate that ************** apparently did not take note of the order information before submitting the order. As per ****************** conversation with our phone support team, we have issued a full refund for her purchase.
  
  We trust this resolves her concern.

  Customer Answer

  Date: 06/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 bottles of this product and said no to subscriptions. A few weeks later I received 3 more bottles and was charged $99. I called and was told that I left a box checked for a subscription, and that was not the case nor was that itemized in my checkout. Now I have five months of a product that isnt even working and was not even given the option of a refund. I am seeking a refund of $99 for the three that I did not order. They didnt give me an option to even return them.

  Business Response

  Date: 06/12/2024

  According to our records, ************************** received an offer and placed an order under promotional pricing. As can be seen in the attached screenshots, the number of bottles, unit price, and the option to either subscribe for a monthly delivery or place a one-time purchase, are all indicated. Additionally, the total amount of the purchase along with the type of purchase is also provided at the checkout screen prior to finalizing the order. Also, we have a 60-day money-back guarantee for all our products. All our customers need to do is to let us know that they would like to be refunded for their order and we would provide instructions on how to return their items and get a full refund. The details of our return policy are available at our website at *****************************************************************.
  
  We are sorry if ************************** may have overlooked this information causing her to purchase a subscription that she did not intend to. As a courtesy, we have refunded $99 to her payment account. This should reflect within 7-10 business days.
  
  We trust the steps taken have resolved her concern.

  Customer Answer

  Date: 06/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:05/07/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #******* $53.95 Shipped 3/1/24 Item name: Brown spot corrector.I used this product 3 times and the pump is broken. There is no way to open the container to access the product out without the pump. The customer service number rings without anyone answering. The e-mails to customer support bounce back from both addresses on the website. I also tried to reach out via an online submission thru the website and cant seem to get a response.This company has a product guarantee on the website but there is no way to contact them!Please help me resolve.

  Business Response

  Date: 05/14/2024

  We're sorry to hear about the difficulty **************** has had with our product. We've checked our records and we did receive an email from **************** on May 7th to which we replied on the same day. As we explained then, our Dark Spot Corrector is equipped with an airless pump system, designed to preserve the product's integrity and efficacy, and can sometimes take ***** pumps before it builds enough of a vacuum to dispense the product. However, we understand that **************** has found this unnecessarily frustrating and have thus refunded her purchase ($53.95). The refund should reflect in her payment account within 3-5 business days.
  
  We trust this has resolved ******************** issue.

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the cream for my dark spots. I was advised from the site it would be a week for delivery. I never received the product and was not given a refund. I emailed the company and advised them of this issue and never received a response. I think it is sad when a company takes advantage of people who really think this is a Medical Doctor doing this advertisement and it is just a scam to get money from the consumer.

  Business Response

  Date: 04/29/2024

  We're sorry for the less-than-stellar experience Ms. Masi had with our ordering process. It seems there was an issue with her shipping address which is why we reached out to her as shown on the attached screen shot. Unfortunately, we did not hear back from her, nor did we receive any other emails from her. As consumers ourselves, we certainly agree that one should receive the order that one paid for and that was not the case for ************ here, we have issued a full refund of $152.95 for her orders with us. This refund should reflect in her payment account within 5-7 business days.
  
  We hope this resolves **************** concern.

• Initial Complaint

  Date:04/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/26/24 I ordered 1 jar of the advanced Crepe Fix for $48.95 and received confirmation at 12:29:08PM for that amount. At the checkout screens I was asked several times if I wanted to add other products I answered NO.On 4/26/24 I received another confirmation at 12:37:08PM (I am guessing thats when my time out occurred for the purchase) and was charged $99. for an additional 3 jars of Advanced Crepe Fix - New Upsell. I did not order this and am asking for a full refund on both the $48.95 and the $99. I have been inundated with emails and texts from Dr * so much to the point I unsubscribed. Yet - I still receive emails and none of them responded to my request to cancel both that I sent on 4/28/24.

  Business Response

  Date: 05/06/2024

  We're sorry to hear about **************** issue. We certainly don't want customers to be charged for an order they did not intend to make. While this may have been a technical issue, we understand that this makes for a less-than-deal ordering experience.
  
  Per our communication with ************, she has refused delivery of the shipments and we have issued full refunds of $99.00 and $48.95, for both orders. These refunds should reflect in her payment account within 5-7 business days.
  
  We trust this resolves **************** concern.

• Initial Complaint

  Date:04/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 jars of this product, Miami MD, just to try and when the order was completed , I received 6 jars and was charged $223. I have not even finished using the first jar and I received another 6 jars today! I was going to return the first order as it does not work and they somehow changed the order online when I first ordered it without the consumer realizing it. Now, I have 11 jars of a product that does not accomplish what they claim and they are scamming their customers. I am writing "refused - return to sender" and mailing the second package back to them via ***** which is what you do, but I am not confident that they will refund me. Now, I have to find which credit card I used and dispute it and possibly cancel that card.

  Business Response

  Date: 05/02/2024

  According to our records, ********************** received an offer and placed an order under promotional pricing. As can be seen in the attached screenshot, the number of jars, unit price, and the option to either subscribe for a monthly delivery or place a one-time purchase, are all indicated. Additionally, the total amount of the purchase is also provided at the checkout screen prior to finalizing the order.
  
  We are sorry if ********************** may have overlooked this information causing her to make a purchase that she did not intend to. Per ************************** conversation over the phone with our Customer Support team, we have already provided her a Return Merchandise Authorization number and have issued a refund.
  
  We trust the steps taken have resolved her concern.

• Initial Complaint

  Date:04/20/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried my cream. I ordered only 2-3 jars and received 9 jars of cream! I was in shock but decided to contact your company and tell you a mistake had happened. I opened one jar and used it on my face for a few days. My skin turned beet red and I realized I had bumps that were red also. I tried to call you but no address or phone number on line. How can I return these jars and get my money back. I feel like this was a scam. Please help my phone number is ************** Please call me and tell me where to return this to get my money back.

  Business Response

  Date: 04/29/2024

  We're sorry to hear that the product did not meet ****************** expectations. We have been in touch with ************** and although she had made no mention of her skin reaction to our Customer Support team, she had agreed to keep her 3-jar order of our Lift and Firm cream, of which we've already issued a partial refund of $38.70, and will be returning her 6-jar order of the same for a full $180.00 refund.
  
  Considering this, we believe that ****************** concerns have been addressed to her satisfaction.